Brooking Park

Pros

• Many families recommended Brooking Park, citing caring and attentive staff who treat residents like family.
• The facility is described as clean, beautiful, and well laid out, with bright and comfortable rooms.
• Residents benefit from excellent therapy services that help them regain strength and mobility for a safe return home.
• The dining services are praised for being exceptional, catering to individual needs and offering delicious food.
• Several reviewers highlighted the meaningful spiritual support provided by staff members during difficult transitions.
• Families appreciate the engaging activities offered in the facility, even during challenging times like the pandemic.
• Positive individual experiences with dedicated CNAs contributed to a sense of comfort for residents and their families.

Cons

• The facility's staffing issues led to delayed responses to call buttons, sometimes resulting in over 30 minutes of waiting for assistance.
• Residents experienced falls due to lack of safety measures, such as bed rails, and did not receive timely help after falling.
• Medications were administered incorrectly multiple times, raising concerns about the quality of care.
• Patients often went without meals, with instances of breakfast and lunch not being delivered.
• There was a lack of personal care services, with residents not receiving showers or baths despite requests from family members.
• Some staff members displayed a disregard for patients' needs, including refusing physical help to those who had just undergone surgery.
• Infection control protocols appeared to be poorly followed by some staff members, potentially putting patients at risk during a stomach bug outbreak.
• Communication from case workers and management was inadequate, with families feeling ignored after voicing concerns about care quality.
• The facility’s appealing appearance did not reflect the poor care provided; many families felt misled about the level of attention their loved ones would receive.
• Overall experiences in the skilled nursing section were characterized by neglect and dissatisfaction regarding the care received by residents.

Review

The care provided at Brooking Park has elicited a wide array of responses from families, showcasing both the strengths and weaknesses of this facility. Many reviewers express a deep concern for the inadequacies in staffing and overall care quality, particularly highlighting experiences that underscore a lack of prompt attention to patient needs. For instance, one family recounted their elderly parent's distress when they needed an inhaler; their call for assistance went unanswered for over 45 minutes. This lapse not only illustrates potential negligence but raises alarms about the monitoring and responsiveness expected in a rehabilitation and skilled nursing environment.

Patients have also reported alarming incidents related to falls and inadequate supervision. A common theme arose regarding the absence of bed rails, leading to repeated falls—one individual lay on the floor for hours before receiving help. Such situations point to systemic issues within Brooking Park’s operations concerning patient safety protocols. Additionally, families noted the unreliable response times when call buttons were activated—claims that staff would respond within ten minutes were met with skepticism as actual wait times often exceeded thirty minutes or more, exacerbating feelings of helplessness among patients who required urgent care.

Despite these negative reports, some reviews painted a contrasting picture by highlighting dedicated staff members who strive to provide compassionate care amidst challenging circumstances. Families appreciated those employees who took extra time and effort to engage with residents meaningfully, bringing warmth in what otherwise feels like an impersonal environment plagued by high turnover rates among agency workers unaccustomed to specific patient needs. Nevertheless, these positive interactions were overshadowed by ongoing complaints about inadequate staff-to-patient ratios that hindered consistent caregiving.

Several reviewers expressed dissatisfaction with medication management as well. Instances of incorrect dosage or missed medications surfaced recurrently throughout various accounts; one family described how their mother was left without essential doses simply because proper protocols were either overlooked or ignored altogether. Another identified issues in communication between staff members regarding medical treatment plans—a doctor promised action regarding blisters on a resident's arm but ultimately failed to follow through with any prescription or care plan.

The dining experience received mixed feedback as well; while some characterized the meals as delicious during communal dining times pre-pandemic, others pointed out disappointment when residents were served cold food in their rooms due to segmentation caused by health measures—another consequence attributed to inadequate staffing levels which hampered efficient service delivery across all departments within Brooking Park.

Nonetheless, there are families whose experiences diverged significantly from those detailing hardship and neglect. A few praised Brooking Park for its clean facilities and engaging activities prior to pandemic restrictions and emphasized that staff members treated residents like family during previous stays before current health protocols limited interaction significantly. One family even expressed gratitude for spiritual support offered through pastoral services available on-site during difficult transitions facing terminal patients.

In summary, Brooking Park stands at a crossroads reflected in its reviews—a place where individuals can find solace in moments of compassionate engagement yet often encounter immense challenges rooted in systematic operational flaws affecting timeliness of care delivery and overall patient safety standards. As families navigate these critical decisions concerning loved ones’ welfare amidst such conflicting testimonies about quality vs shortcomings at this facility, it becomes increasingly vital for prospective clients to conduct thorough research tailored specifically toward aligning expectations with real-life outcomes based on firsthand experiences shared candidly by previous patrons alike.

Located in the charming city of Chesterfield, Missouri, this area offers a plethora of amenities within close proximity. With multiple parks such as Faust Park and Queeny County Park nearby, residents can enjoy outdoor activities and scenic walks. Additionally, there are several cafes like Panera Bread and Starbucks, perfect for grabbing a quick bite or meeting up with friends. For healthcare needs, pharmacies like Dierbergs Markets and Walgreens are easily accessible. A variety of dining options including Cooper's Hawk Winery & Restaurant and The Cheesecake Factory cater to culinary preferences. Hospitals such as Barnes-Jewish West County Hospital and St John's Mercy Surgery Center provide quality healthcare services, while places of worship like Church of Christ-Lafayette offer spiritual support. Transportation options like Enterprise Rent-A-Car ensure convenience for getting around the area. Overall, this neighborhood in Chesterfield presents a well-rounded environment ideal for seniors looking for a vibrant community to call home.

Parks

• Faust Park (1.9 miles)
• Queeny County Park (2.9 miles)
• Chesterfield Central Park (3.2 miles)
• Vlasis Park (4.2 miles)
• Des Peres Park (5 miles)
• Creve Coeur Park (5.2 miles)
• New Ballwin Park (5.7 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.5 miles)
• Panera Bread (5.6 miles)
• Starbucks (7.9 miles)

Pharmacies

• Dierbergs Markets (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Schnucks (2.3 miles)
• Dierbergs (3 miles)
• Dierbergs (3.1 miles)
• Walgreens (4.1 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (2.1 miles)
• The Cheesecake Factory (2.8 miles)
• St Louis Bread Co. (2.9 miles)
• Mercy Pharmacy - Dierbergs Manchester (4 miles)
• Stoogez (4.2 miles)
• Olive Garden (4.6 miles)
• Westport Social (4.8 miles)

Hospitals

• Barnes-Jewish West County Hospital (2.9 miles)
• St John's Mercy Surgery Center (3.6 miles)

Physicians

• Orthopedic Associates (4.9 miles)
• St John's Mercy Medical Center (7.4 miles)

Places of Worship

• Church of Christ-Lafayette (5 miles)
• St John Church (5.7 miles)
• Jungs Station Baptist Church (6.9 miles)

Transportation

• Enterprise Rent-A-Car (5.1 miles)
• Million Air (7.4 miles)
• TAC Air (7.5 miles)

Theaters

• Marcus Theatres (7.6 miles)
• AMC Streets Of St Charles 8 (7.9 miles)