NHC Healthcare - Town & Country

Pros

• The husband in NHC Healthcare, Town & Country received attentive care and support throughout his stay.
• Communication with the staff at NHC Healthcare was consistent and helpful, making family members feel involved.
• The physical facility at NHC Healthcare was well-maintained and offered a pleasant environment for residents.
• The rooms and dining areas at NHC Healthcare were aesthetically pleasing and comfortable for residents.

Cons

• The social worker never returned calls and displayed anger towards family members for waiting on hold for assistance.
• Care for the resident deteriorated significantly over the last year, culminating in neglect during the final weeks of life.
• Residents were found in unsanitary conditions, including being covered in vomit and left with filthy towels around them.
• Staff failed to provide adequate food, citing that the resident wouldn't eat, which contributed to poor care.
• There was difficulty in administering medications to residents, indicating a lack of attention to their medical needs.
• No condolences were offered by staff after the resident's death, reflecting a lack of compassion from the facility.
• Family belongings were mishandled and mixed with those of other residents, highlighting disorganization and disrespect for personal items.
• Previous experiences indicated substandard care resulting in severe health complications for residents due to negligence.
• Issues arose with financial management regarding social security funds intended for residents, showcasing poor administration practices.
• Upper management was described as unprofessional, further contributing to dissatisfaction with the overall experience at the facility.

Review

A collection of experiences from families dealing with nursing home care reveals a stark contrast in the level of service and compassion provided to residents. While some facilities provide adequate care and support, others leave much to be desired, leading to heartbreaking consequences for both residents and their loved ones.

One user recounts their devastating experience at a nursing facility where their mother spent over ten years. Initially satisfied with the care, they faced significant challenges in the last two years, particularly with communication issues marked by an unresponsive social worker who displayed frustration when contacted. The reviewer highlights a disheartening decline in the quality of care during the final weeks of their mother's life. They describe scenes that are difficult to comprehend: finding their mother hanging off her bed, surrounded by vomit and unclean towels used for comfort rather than proper medical care. Rather than providing appropriate support through timely medication administration and nourishing meals, staff seemingly ignored her needs altogether. This negligence culminated in her passing without any indication of condolences from the facility's staff ? an emotional affront for grieving family members.

The aftermath of loss was equally distressing as the reviewer attempted to reclaim their mother?s belongings only to discover that many items did not belong to her. Shockingly, they found another resident?s cremated remains mixed among their mother's possessions?a profound violation that raises serious ethical concerns about how such matters are managed within nursing homes. Despite their difficult experience, the reviewer expressed hope that another family might successfully recover what belonged to them?a poignant reflection on grief and loss shared across narratives of healthcare inadequacies.

In stark contrast, another review offers insight into a more positive experience at NHC Healthcare in Town & Country. A family member who required short-term rehabilitation received necessary attention after initially encountering several issues related to patient safety and medication management. Fortunately, staff responded promptly to these concerns, providing 24-hour supervision free of charge?an unexpected but welcomed gesture reflecting genuine commitment to patient welfare. When visited after two weeks apart, this reviewer noted visible improvements in their loved one's condition and remarked on effective communication from staff members throughout his stay.

This positive interaction extended beyond immediate clinical outcomes; it included commendation for the physical environment itself as well. The tour given prior to admission showcased comfortable rooms complemented by an inviting dining area set amidst beautifully maintained grounds?a setting conducive not only for recovery but also providing peace-of-mind for families concerned about their loved ones? wellbeing.

Meanwhile, not all experiences have been so fortunate even within reputable facilities like NHC Healthcare; one reviewer described substandard care leading directly to life-threatening infections suffered by a resident under these providers' watch. This account emphasizes ongoing difficulties with basic operational practices?specifically concerning financial oversight related to Resident Trust Accounts funded by Social Security payments intended solely for personal costs incurred during long-term stays.

These accounts underscore critical themes around accountability within long-term healthcare settings?issues ranging from inadequate staffing responsiveness during moments of crisis down through mismanagement affecting both patients' health statuses as well as families? emotional journeys post-loss or during recuperation efforts alike. Each review serves as important reminders regarding transparency standards expected from such centers while highlighting how essential compassionate caregiving is toward ensuring residents receive dignity throughout their time there?whether in illness or recovery phases alike?and ultimately fostering trust between those firms seeking consumer support within broader community contexts surrounding eldercare today now more than ever before essential amidst heightened scrutiny placed upon policies guiding such operations going forward into future generations needing similar assistance too increasingly reliant upon them now nationwide still facing new challenges amid changing healthcare legislation evolving day-to-day accordingly as circumstances necessitate vigilance amid industry adaptations ahead requiring continuous improvement over time always seeking excellence!

Restaurants

• Cooper's Hawk Winery & Restaurant (0.7 miles)
• Mercy Pharmacy - Dierbergs Manchester (2.5 miles)
• Stoogez (2.8 miles)
• St Louis Bread Co. (3.2 miles)
• The Cheesecake Factory (3.3 miles)
• Andy's Frozen Custard (4.1 miles)
• Lee's Famous Recipe Chicken (4.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• Walgreens (3 miles)
• Schnucks (3.1 miles)
• Dierbergs (3.2 miles)
• Dierbergs Markets (3.4 miles)

Parks

• Queeny County Park (1.5 miles)
• Vlasis Park (2.9 miles)
• Faust Park (3.1 miles)
• Chesterfield Central Park (3.7 miles)
• Des Peres Park (4 miles)
• New Ballwin Park (4.4 miles)
• Ferris Park (4.8 miles)

Cafes

• Starbucks (2.6 miles)
• Panera Bread (3.4 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.2 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)

Hospitals

• St John's Mercy Surgery Center (3.6 miles)
• Barnes-Jewish West County Hospital (3.9 miles)

Physicians

• Orthopedic Associates (3.7 miles)
• St John's Mercy Medical Center (6.7 miles)
• Town Center Dermatology (7.3 miles)
• Wildwood Internal Medicine (7.3 miles)
• Christopher Kling, MD (7.3 miles)

Places of Worship

• Church of Christ-Lafayette (3.8 miles)
• St John Church (4.8 miles)

Transportation

• Enterprise Rent-A-Car (4.1 miles)