NHC Healthcare - Town & Country in Town And Country, MO
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13995 Clayton Road, Town And Country, MO 63017
For more information about senior living options: (844) 490-3973
The staff takes good care of residents, keeping them in high spirits and in good health. The facility has come a long way, with great staff and management that genuinely care for seniors. The administration demonstrates strong leadership and creates a positive culture. The building has undergone improvements, including new flooring and HVAC upgrades. The facility is clean and pleasant, with welcoming and professional staff. The therapy team is dedicated and motivating, providing attentive rehab care. The nursing staff is amazing and provides compassionate, resident-centered care. Families feel relieved knowing their loved ones are safe and well cared for at Town & Country Rehab.
The reviewer would give zero stars and warns others not to send their loved ones there. The facility is run down and stinks, with poor infection control that led to serious diarrheal infections and hospitalizations. A resident faced neglect, with no bed sheet on the first day, a broken wheel, no TV remote, and moldy clothes found in the closet. The staff are described as not caring about residents, being disrespectful, and some reviews even threaten calling the state or shutting the place down. The kitchen serves atrocious food and roaches are visible in the building. The memory care unit is described as a hell hole, with constant turnover, dirty conditions, and neglect of basic care. Residents were left in vomit for hours, denied meals and medications, and families reported a lack of communication. A COVID-19 outbreak linked to staff allegedly resulted in a spouse's death, with claims that sick workers were coming in to work. The billing office is described as completely incompetent, producing incorrect bills and being unreachable by phone. Management changes are cited as contributing to declining care, with weight loss in a relative and little responsiveness to calls.This community is best suited for families seeking a rehab- and activity-driven environment where a dedicated therapy team and a responsive staff can make a real difference during recovery or transitional care. Town & Country has been described by many residents and families as a place with caring aides, a capable rehabilitation team, and a facility that shows ongoing improvements. When the emphasis is on structured PT, OT, and speech services, and on social programming that keeps residents engaged, this campus can deliver tangible value. The recent investments in flooring, HVAC, and in-house dialysis planning signal a willingness to expand services and raise the bar for everyday living.
That said, this is not the right choice for families that require near-perfect consistency, rigorous infection control, and a stable, transparent administrative environment. Repeated, troubling reports about cleanliness lapses, infection outbreaks, and signs of neglect rise above the positive tones in many reviews. Several families describe care gaps, delayed responses to call bells, and concerns about medication administration. Memory-care areas have drawn particularly strong warnings from some families, including perceptions of poor supervision and safety risks. For anyone who cannot tolerate significant variability in care quality or continuous administrative turnover, alternatives deserve serious consideration.
The strongest pros - compassionate staff, strong therapy options, and a culture of activity - do offset some concerns but not all. When the team is described as patient, attentive, and genuinely engaged in residents' well-being, it translates into meaningful daily differences for many long-term residents and rehab patients. The facility's openness to adding services like dialysis, and the emphasis on restorative therapies and social events, positions Town & Country as a place that can support independence and recovery for many seniors. These positives, however, are tempered by inconsistent access to reliable communication, billing glitches, and leadership turnover that more than once undermines families' confidence.
The most salient risk areas are cleanliness, infection control, and accountability. Multiple accounts describe roach sightings, dirty linens or clothes, and rooms that do not meet families' expectations for basic hygiene. Reports of delayed or missing medication administration, limited call-button responsiveness, and occasional poor handling of residents' belongings contribute to a perception that safety and dignity can be uneven across shifts and units. The memory-care unit, in particular, is cited by several families as lacking the secure, well-supervised environment necessary for residents with advanced needs. Taken together, these issues create a fragile balance: the care team can be excellent in moments, but system-wide weaknesses can derail trust quickly.
From a practical evaluation standpoint, prospective families should push for concrete, up-to-date answers during tours and in follow-up conversations. Ask for current staffing ratios by shift, the average call-bell response time, and how incidents of missed medications are tracked and resolved. Request recent inspection or survey results, a clear description of the leadership structure, and a detailed plan for any ongoing renovations or service expansions. If memory care is involved, insist on a tour of that unit with questions about safety protocols, staffing levels, and daily routines. And since experiences vary dramatically, demand a short-term stay or a trial period to observe real-time operations rather than rely on impressions from a single visit.
In the end, Town & Country presents a practical option for families prioritizing robust rehab services, ongoing program development, and a warm, engaged staff. It is a compelling fit for residents who benefit from structured therapy and meaningful activities and who can tolerate a degree of inconsistency in execution and administrative communication. For families where impeccable infection control, steady leadership, and flawless day-to-day operations are non-negotiable, alternatives should be explored. The decision should hinge on whether the anticipated gains in therapy quality and social engagement outweigh the lived reality of potential care gaps and leadership unpredictability.
282 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.NHC Healthcare - Town & Country is an assisted living community located in the peaceful town of Town And Country, MO. Our community offers a range of amenities to enhance the comfort and convenience of our residents.
For our residents' enjoyment and convenience, we have a beauty salon where they can pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, and our computer center allows residents to stay connected with their loved ones and engage in online activities.
Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled staff. We also accommodate special dietary restrictions to ensure that everyone's nutritional needs are met.
To promote physical wellness, we have a fitness room equipped with exercise equipment and offer fitness programs to keep our residents active and healthy. Our beautifully landscaped garden provides a serene outdoor space for relaxation and enjoyment.
In addition to these amenities, we provide housekeeping services to maintain clean and tidy living spaces for our residents. Each room is fully furnished for their convenience, and private bathrooms are available for their privacy.
For the convenience of our new residents, we offer move-in coordination services to assist them in settling into their new home seamlessly. Wi-Fi/high-speed internet access is available throughout the community so that residents can stay connected with friends and family online.
When it comes to care services, we provide 24-hour supervision to ensure the safety and well-being of all our residents. Our compassionate staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure timely administration of medications as prescribed by healthcare professionals.
Residents with special dietary needs such as diabetes will receive specialized diets tailored to their unique requirements. Transportation arrangements can be made for those who need assistance getting to medical appointments or other destinations.
As part of our engaging lifestyle, we offer concierge services to cater to residents' requests and assist with their needs. Planned day trips and scheduled daily activities are organized to provide entertainment and socialization opportunities. Resident-run activities empower residents to take charge of their own leisure pursuits.
Our community is conveniently located near several cafes, parks, pharmacies, restaurants, places of worship, hospitals, and transportation options, making it easy for residents to access the services they need and enjoy nearby amenities.
At NHC Healthcare - Town & Country, we strive to provide a comfortable, supportive, and engaging environment for our residents where they can thrive and enjoy a fulfilling assisted living experience.
NHC Healthcare - Town & Country is located at 13995 Clayton Road, Town And Country, MO 63017 in St. Louis County, Missouri
NHC Healthcare - Town & Country on seniors.fyi includes 8 photos including images showing interior, salon, bedroom, living room, rug, windows, plant, dining, and more.
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Interior
Decor
Living Room
Bedroom
Windows
Dining
Salon
Wood Paneling
