NHC Healthcare - Town & Country

Save

  • Interior

    A cozy bedroom featuring a bed, a green chair, and a small nightstand with a plant.

  • Decor

    A beautifully arranged pink table setup for an outdoor event, complete with decorations and fun activities in the background.

  • Living Room

    A cozy living room with a sofa, armchair, and coffee table near a window.

  • Bedroom

    A cozy bedroom featuring a single bed, green armchair, and nightstand with a plant.

  • Windows

    A cozy living room with a sofa, lamp, and coffee table, featuring warm tones and natural light.

  • Dining

    A simple hospital meal featuring a burger, a side salad, and some fruit.

  • Salon

    An interior view of a hair salon featuring several barber chairs and mirrors.

  • Wood Paneling

    An interior view of a modern hair salon featuring barber chairs and wooden decor.

NHC Healthcare - Town & Country

13995 Clayton Road, Town And Country, MO 63017

For more information about senior living options: (844) 490-3973

2.5 from 4 reviews
5 stars
0
4 stars
2
3 stars
0
2 stars
0
1 stars
2

Skilled Nursing Facility

Overall Review of NHC Healthcare - Town & Country

Pros

  • pro The husband in NHC Healthcare, Town & Country received attentive care and support throughout his stay.
  • pro Communication with the staff at NHC Healthcare was consistent and helpful, making family members feel involved.
  • pro The physical facility at NHC Healthcare was well-maintained and offered a pleasant environment for residents.
  • pro The rooms and dining areas at NHC Healthcare were aesthetically pleasing and comfortable for residents.

Cons

  • pro The social worker never returned calls and displayed anger towards family members for waiting on hold for assistance.
  • pro Care for the resident deteriorated significantly over the last year, culminating in neglect during the final weeks of life.
  • pro Residents were found in unsanitary conditions, including being covered in vomit and left with filthy towels around them.
  • pro Staff failed to provide adequate food, citing that the resident wouldn't eat, which contributed to poor care.
  • pro There was difficulty in administering medications to residents, indicating a lack of attention to their medical needs.
  • pro No condolences were offered by staff after the resident's death, reflecting a lack of compassion from the facility.
  • pro Family belongings were mishandled and mixed with those of other residents, highlighting disorganization and disrespect for personal items.
  • pro Previous experiences indicated substandard care resulting in severe health complications for residents due to negligence.
  • pro Issues arose with financial management regarding social security funds intended for residents, showcasing poor administration practices.
  • pro Upper management was described as unprofessional, further contributing to dissatisfaction with the overall experience at the facility.

Review

A collection of experiences from families dealing with nursing home care reveals a stark contrast in the level of service and compassion provided to residents. While some facilities provide adequate care and support, others leave much to be desired, leading to heartbreaking consequences for both residents and their loved ones.

One user recounts their devastating experience at a nursing facility where their mother spent over ten years. Initially satisfied with the care, they faced significant challenges in the last two years, particularly with communication issues marked by an unresponsive social worker who displayed frustration when contacted. The reviewer highlights a disheartening decline in the quality of care during the final weeks of their mother's life. They describe scenes that are difficult to comprehend: finding their mother hanging off her bed, surrounded by vomit and unclean towels used for comfort rather than proper medical care. Rather than providing appropriate support through timely medication administration and nourishing meals, staff seemingly ignored her needs altogether. This negligence culminated in her passing without any indication of condolences from the facility's staff ? an emotional affront for grieving family members.

The aftermath of loss was equally distressing as the reviewer attempted to reclaim their mother?s belongings only to discover that many items did not belong to her. Shockingly, they found another resident?s cremated remains mixed among their mother's possessions?a profound violation that raises serious ethical concerns about how such matters are managed within nursing homes. Despite their difficult experience, the reviewer expressed hope that another family might successfully recover what belonged to them?a poignant reflection on grief and loss shared across narratives of healthcare inadequacies.

In stark contrast, another review offers insight into a more positive experience at NHC Healthcare in Town & Country. A family member who required short-term rehabilitation received necessary attention after initially encountering several issues related to patient safety and medication management. Fortunately, staff responded promptly to these concerns, providing 24-hour supervision free of charge?an unexpected but welcomed gesture reflecting genuine commitment to patient welfare. When visited after two weeks apart, this reviewer noted visible improvements in their loved one's condition and remarked on effective communication from staff members throughout his stay.

This positive interaction extended beyond immediate clinical outcomes; it included commendation for the physical environment itself as well. The tour given prior to admission showcased comfortable rooms complemented by an inviting dining area set amidst beautifully maintained grounds?a setting conducive not only for recovery but also providing peace-of-mind for families concerned about their loved ones? wellbeing.

Meanwhile, not all experiences have been so fortunate even within reputable facilities like NHC Healthcare; one reviewer described substandard care leading directly to life-threatening infections suffered by a resident under these providers' watch. This account emphasizes ongoing difficulties with basic operational practices?specifically concerning financial oversight related to Resident Trust Accounts funded by Social Security payments intended solely for personal costs incurred during long-term stays.

These accounts underscore critical themes around accountability within long-term healthcare settings?issues ranging from inadequate staffing responsiveness during moments of crisis down through mismanagement affecting both patients' health statuses as well as families? emotional journeys post-loss or during recuperation efforts alike. Each review serves as important reminders regarding transparency standards expected from such centers while highlighting how essential compassionate caregiving is toward ensuring residents receive dignity throughout their time there?whether in illness or recovery phases alike?and ultimately fostering trust between those firms seeking consumer support within broader community contexts surrounding eldercare today now more than ever before essential amidst heightened scrutiny placed upon policies guiding such operations going forward into future generations needing similar assistance too increasingly reliant upon them now nationwide still facing new challenges amid changing healthcare legislation evolving day-to-day accordingly as circumstances necessitate vigilance amid industry adaptations ahead requiring continuous improvement over time always seeking excellence!

Features

Housing

  • 282 resident community capacity 282 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lambert-St Louis International (11 miles away) Lambert-St Louis International (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

NHC Healthcare - Town & Country is an assisted living community located in the peaceful town of Town And Country, MO. Our community offers a range of amenities to enhance the comfort and convenience of our residents.

For our residents' enjoyment and convenience, we have a beauty salon where they can pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, and our computer center allows residents to stay connected with their loved ones and engage in online activities.

Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled staff. We also accommodate special dietary restrictions to ensure that everyone's nutritional needs are met.

To promote physical wellness, we have a fitness room equipped with exercise equipment and offer fitness programs to keep our residents active and healthy. Our beautifully landscaped garden provides a serene outdoor space for relaxation and enjoyment.

In addition to these amenities, we provide housekeeping services to maintain clean and tidy living spaces for our residents. Each room is fully furnished for their convenience, and private bathrooms are available for their privacy.

For the convenience of our new residents, we offer move-in coordination services to assist them in settling into their new home seamlessly. Wi-Fi/high-speed internet access is available throughout the community so that residents can stay connected with friends and family online.

When it comes to care services, we provide 24-hour supervision to ensure the safety and well-being of all our residents. Our compassionate staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure timely administration of medications as prescribed by healthcare professionals.

Residents with special dietary needs such as diabetes will receive specialized diets tailored to their unique requirements. Transportation arrangements can be made for those who need assistance getting to medical appointments or other destinations.

As part of our engaging lifestyle, we offer concierge services to cater to residents' requests and assist with their needs. Planned day trips and scheduled daily activities are organized to provide entertainment and socialization opportunities. Resident-run activities empower residents to take charge of their own leisure pursuits.

Our community is conveniently located near several cafes, parks, pharmacies, restaurants, places of worship, hospitals, and transportation options, making it easy for residents to access the services they need and enjoy nearby amenities.

At NHC Healthcare - Town & Country, we strive to provide a comfortable, supportive, and engaging environment for our residents where they can thrive and enjoy a fulfilling assisted living experience.

Nearby Places of Interest

Restaurants

  • Cooper's Hawk Winery & Restaurant (0.7 miles)
  • Mercy Pharmacy - Dierbergs Manchester (2.5 miles)
  • Stoogez (2.8 miles)
  • St Louis Bread Co. (3.2 miles)
  • The Cheesecake Factory (3.3 miles)
  • Andy's Frozen Custard (4.1 miles)
  • Lee's Famous Recipe Chicken (4.3 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • Walgreens (2.6 miles)
  • Walgreens (2.6 miles)
  • Walgreens (3 miles)
  • Schnucks (3.1 miles)
  • Dierbergs (3.2 miles)
  • Dierbergs Markets (3.4 miles)

Parks

  • Queeny County Park (1.5 miles)
  • Vlasis Park (2.9 miles)
  • Faust Park (3.1 miles)
  • Chesterfield Central Park (3.7 miles)
  • Des Peres Park (4 miles)
  • New Ballwin Park (4.4 miles)
  • Ferris Park (4.8 miles)

Cafes

  • Starbucks (2.6 miles)
  • Panera Bread (3.4 miles)
  • Starbucks (4.9 miles)
  • Panera Bread (5.2 miles)
  • Panera Bread (6.1 miles)
  • Starbucks (7.3 miles)
  • Starbucks (7.4 miles)

Hospitals

  • St John's Mercy Surgery Center (3.6 miles)
  • Barnes-Jewish West County Hospital (3.9 miles)

Physicians

  • Orthopedic Associates (3.7 miles)
  • St John's Mercy Medical Center (6.7 miles)
  • Town Center Dermatology (7.3 miles)
  • Wildwood Internal Medicine (7.3 miles)
  • Christopher Kling, MD (7.3 miles)

Places of Worship

  • Church of Christ-Lafayette (3.8 miles)
  • St John Church (4.8 miles)

Transportation

  • Enterprise Rent-A-Car (4.1 miles)

Frequently Asked Questions

Where is NHC Healthcare - Town & Country?
What photos are available for NHC Healthcare - Town & Country in Town And Country, Missouri?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • home health nurseExploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips

    Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.

  • does medicare cover home health careNavigating Medicare Coverage for In-Home Care Services

    Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.

  • how much does private home care cost per hourIn-Home Care Costs in 2025: A Detailed State-by-State Exploration

    In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.