Brookdale West County

Pros

• Residents and families appreciate the friendly, warm atmosphere and helpful demeanor of the staff at Brookdale West County.
• The community is well-maintained, clean, and features beautiful landscaping, providing a pleasant environment for residents.
• Families express gratitude for the stable and caring staff who offer reliable and patient care to residents.
• Many visitors positively note the variety of activities available for residents, enhancing their daily experience.
• The dining service receives praise for offering tasty meals, with some families appreciating the menu options.
• Staff members are recognized for their willingness to accommodate family needs during events and inquiries.
• Overall impressions from tours highlight a welcoming atmosphere that leaves prospective residents feeling confident in choosing Brookdale West County as a desirable place to live.

Cons

• There’s no cleaning schedule for resident rooms, resulting in debris, dust, bugs, and soiled latex gloves left on the floor for months.
• Toilets have pink and black mold inside and outside.
• The meal food is cheap, offering lots of pasta and simple lunch meat without secondary options for residents who dislike the main entrée.
• High staff turnover makes it difficult to establish relationships with caregivers.
• Care is inconsistent, with a need for better oversight and attention to detail.
• Medication was given incorrectly to one resident, leading to inadequate service that was promised but not delivered.
• One individual reported their loved one sleeping in clothes without a pull-up change for an extended period and had to crawl for help after falling due to lack of assistance.
• Activities involving residents were minimal and inappropriate during one family's experience.
• Staff shortages were noted on some occasions, impacting overall care quality.
• Administrative transitions led to enforcement issues regarding policies, negatively affecting resident care.
• A family member felt compelled to move their loved one out of Brookdale due to concerns about inadequate and possibly abusive care.

Review

Brookdale West County in St. Louis, Missouri, has received a mixed bag of reviews from families and residents over recent months. While some praise the community for its friendly staff, beautiful environment, and activities available to residents, others raise serious concerns regarding the quality of care and facilities. These conflicting experiences highlight the complexity of choosing an appropriate assisted living facility for loved ones, where issues of cleanliness, staffing consistency, meal quality, and overall care have played a pivotal role in forming family opinions.

On one hand, many families express gratitude for the kind and attentive staff members at Brookdale West County. One reviewer noted how "important it is to have reliable, stable and patient caregivers" for residents who thrive on routine. Many comments reflect appreciation for the staff's efforts to engage with both residents and their families. Visitors often describe interactions with employees as warm and helpful; one family shared about how they were met with a welcome sign on their loved one’s first day at Brookdale—a gesture that left a lasting impression on them.

However, beneath these positive sentiments lies significant criticism concerning inconsistency in care delivery. Multiple reviews recount distressing incidents involving medication mismanagement or inadequate personal hygiene support for residents. In particular, one family revealed that their father experienced situations where he was left in soiled clothing overnight—an alarming lapse that eventually compelled them to remove him from the community after just two weeks because of inadequate care responses. Such accounts raise troubling questions about oversight within the facility's caregiving protocols.

Another area of concern pertains to the condition of the physical environment in which residents live. Reviews indicate issues with cleanliness—dust accumulation, debris on floors like soiled latex gloves left unattended for months—and inadequate cleaning schedules contributing to unsanitary conditions. Some families expressed dismay over mold found in toilets and other common areas which detracts from an otherwise welcoming atmosphere described by many visitors during initial tours.

The dining experience appears to be another point of contention for families evaluating Brookdale West County. While some reviewers regard meals as tasty and adequate—noting daily menus featuring healthy options—others lament a lack of variety or absence of culturally sensitive food choices conducive to specific dietary needs. Concerns about meal quality are compounded by limited alternatives should a resident not favor the primary entrée offered—a situation leading several families to feel frustrated at mealtime.

Despite these issues raised by some reviewers focusing heavily on problematic circumstances surrounding care standards and facilities management —it is essential to recognize that others have reported satisfactory outcomes since moving their loved ones into this community setting. Comments narrating successful adjustments following management improvements reflect an awareness that no facility is without flaws but dependently upon willingness from administration—to focus on making necessary changes—Inevitably highlights hopefulness amidst challenges faced here.

In conclusion, potential residents considering Brookdale West County should weigh both commendations alongside criticisms seriously before making any decisions regarding placement within this community while staying informed throughout proactively monitoring circumstances ensuing thereafter! A caring environment balanced together with competent leadership can foster more positive results down-the-line—a vital reminder amidst complexities inherent when seeking supportive living arrangements!

Transportation Arrangement, Meal Delivery, Grocery Delivery, Prescription Delivery, and more, with or without a smartphone, 24/7 from GoGoGrandparent Learn more.

This part of Ballwin, Missouri offers a convenient and diverse range of amenities for seniors. There are several pharmacies nearby including CVS Pharmacy and multiple Walgreens locations, ensuring easy access to medications and healthcare needs. In terms of dining options, there are a variety of restaurants available such as Cooper's Hawk Winery & Restaurant and The Cheesecake Factory for enjoyable meals out. The area also boasts several parks like Queeny County Park and Vlasis Park, providing opportunities for outdoor recreation and relaxation. For those in need of medical care, there are reputable physicians and hospitals in close proximity such as Orthopedic Associates and St John's Mercy Surgery Center. Overall, this neighborhood offers a combination of essential services, recreational activities, and quality healthcare facilities making it a desirable location for senior living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Dierbergs (2.7 miles)
• Walgreens (2.9 miles)
• Schnucks (3.1 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (0.5 miles)
• Mercy Pharmacy - Dierbergs Manchester (1.7 miles)
• Stoogez (1.9 miles)
• St Louis Bread Co. (2.8 miles)
• Andy's Frozen Custard (3 miles)
• The Cheesecake Factory (3.1 miles)
• Lee's Famous Recipe Chicken (3.2 miles)

Parks

• Queeny County Park (1.9 miles)
• Vlasis Park (1.9 miles)
• Chesterfield Central Park (3.3 miles)
• New Ballwin Park (3.4 miles)
• Faust Park (3.4 miles)
• Ferris Park (3.8 miles)
• Des Peres Park (4.5 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (4.3 miles)
• Panera Bread (5 miles)
• Starbucks (6 miles)
• Starbucks (6.2 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.5 miles)

Places of Worship

• Church of Christ-Lafayette (2.7 miles)
• St John Church (3.7 miles)

Transportation

• Enterprise Rent-A-Car (2.9 miles)
• Million Air (7.3 miles)
• TAC Air (7.4 miles)

Physicians

• Orthopedic Associates (4.1 miles)
• St John's Mercy Medical Center (5.6 miles)
• Town Center Dermatology (6.3 miles)
• Wildwood Internal Medicine (6.3 miles)
• Christopher Kling, MD (6.3 miles)

Hospitals

• St John's Mercy Surgery Center (4.6 miles)
• Barnes-Jewish West County Hospital (4.9 miles)