Tealwood Management I in Shakopee, MN

Pros

• The staff are wonderful people who truly treat residents with respect and love.
• The staff are amazing, patient, and kind.
• The facility is clean and well maintained.
• There are great activities for the residents.
• The rooms are large and comfortable.
• The staff love the residents like family and provide compassionate care.
• Residents feel safe and are cared for gently and respectfully.
• The facility offers amenities such as a courtyard, library, beauty salon, and chapel.
• The facility is beautifully decorated and has a welcoming atmosphere.
• The staff take the time to listen and respond to residents and families.

Cons

• One reviewer notes there has been no communication about a relative's waitlist for six months.
• Another reviewer says residents are treated with little respect and dignity, and that staff are understaffed and untrained, creating a chaotic and dangerous environment.
• A reviewer asserts the facility denied admission to a veteran father without explanation, and that approval required multiple in-person visits and voicemails only to be told it wasn’t a good fit.
• A reviewer labels the customer service as horrible and states they would not recommend the facility.
• A reviewer reports that phone calls from administration and nursing are not returned, and that the billing department is horrendous.
• A reviewer claims they have not been paid for a service provided, despite repeated attempts to contact the facility.
• A reviewer contends that the facility would be torture for a relative due to lack of staff and training.
• A reviewer suggests the facility should be reviewed by authorities due to poor treatment of memory care residents.

Review

This community is best suited for families seeking a memory-care setting where compassion, patient attention, and day-to-day kindness are clearly prioritized. Reviewers repeatedly highlight staff who treat residents with respect and warmth, often describing caregivers as true angels who offer gentle, attentive support. The environment itself supports this ethos: clean, well-kept spaces, large resident rooms, and a layout that facilitates safe engagement. For families who want their loved one to experience meaningful social interaction, regularly scheduled activities, and a sense of belonging in a one-story, homelike setting, this community can be a strong fit.

Those considering alternatives should pay close attention to administrative reliability and clarity of communication. Multiple reviews lament a pattern of limited or slow responses from marketing and management, especially regarding wait lists, admissions decisions, and billing or invoicing. A number of experiences describe unreturned calls, missed emails, and delays in essential follow-up. Another acute concern is admission denial without transparent criteria or explanation. For families where timely, predictable communication and transparent financial policies are non-negotiable, it is prudent to compare other options or insist on explicit commitments in writing before moving forward.

The core advantages, high-quality, loving care and a warm, engaging atmosphere, often offset several drawbacks for families prioritizing resident well-being over administrative friction. When caregivers consistently convey patience and genuine affection, families gain significant reassurance about daily safety and personal dignity. The availability of appealing amenities (courtyards, libraries, beauty salon, chapel) and structured activities (games, walking clubs, art projects) helps residents stay engaged, which can lessen caregiver workload and support long-term happiness. In this light, strong caregiver performance and a vibrant activity calendar can make the environment feel like a true home, even when administrative processes require closer watch.

On the flip side, consistency in staffing and formal administrative systems remains a credible worry. Several accounts describe understaffing and uneven training, which can translate into chaotic moments or safety concerns in memory care. Billing problems, unpaid or misapplied invoices, and a perceived lack of accountability from the administration team compound the stress of selecting a facility for a vulnerable loved one. The most consequential red flag is the tension between a genuinely caring frontline staff and a disconnected administrative backbone; in such cases, families may experience short-term relief from care quality but long-term anxiety about reliability and financial stewardship.

For families evaluating this community, concrete decision criteria should be tested during visits: confirm staffing ratios on all shifts, inquire about memory-care-specific training for aides, and request to meet a principal administrator or billing contact to review policies. Ask for a written admissions criterion, a transparent explanation of any denial processes, and a guaranteed point of contact for updates on wait lists. Inspect the facility’s responsiveness with a few practical requests (for example, scheduling a routine tour, requesting meal samples, or arranging a trial activity) to gauge whether communications are handled promptly and professionally.

In conclusion, this community delivers compelling care quality and a welcoming, activity-rich environment that can meaningfully enrich a resident’s daily life. It is especially compelling for families who prize compassionate staff and social engagement in memory care. However, prospective residents and their families should bring a critical eye to administrative practices: prompt communication, transparent billing, and clear admission criteria are non-negotiable for long-term peace of mind. If these elements can be secured, the community stands as a thoughtful, capable choice for memory-care living. If not, alternatives with stronger administrative reliability should be pursued to avoid letting logistical frustrations overshadow the strong on-the-ground care.

Parks

• Dublin Square Dog Park (0.6 miles)
• Lakefront Park (4.6 miles)
• Willows Park (4.8 miles)
• Rice Lake Park (5.3 miles)
• Firemans Park (5.9 miles)
• Louisville Swamp (5.9 miles)
• Lake Susan Park (6.6 miles)

Physicians

• Twin Cities Orthopedics (0.8 miles)
• St Francis Rehabilitative Services (0.8 miles)
• Allina Health Dean Lakes Clinic (1.3 miles)
• Shakopee Mdewakanton Sioux Community, Shakopee Dakota Clinic (2.1 miles)
• Mystic Clinic (2.7 miles)
• Mystic Lake Events (2.7 miles)
• Valley Family Practice (5.8 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Hy-Vee Pharmacy (2.6 miles)
• Walgreens (5.3 miles)
• Walgreens (5.5 miles)
• Walgreens (5.8 miles)
• CVS Pharmacy (6.4 miles)

Restaurants

• Muddy Cow (1.2 miles)
• Culver's (1.4 miles)
• Little Six Restaurant (2.3 miles)
• Little Six Casino (2.3 miles)
• Mystic Express (2.7 miles)
• Mystic Steakhouse (2.7 miles)
• Pablo's Mexican Restaurant (2.7 miles)

Places of Worship

• St Marys Of The Purification (4.3 miles)
• Marystown Catholic Church (4.3 miles)
• Grace Church (4.6 miles)
• St Michael Catholic Church (4.8 miles)
• Friendship Church (5.4 miles)
• St John's Lutheran School (5.6 miles)

Cafes

• Caribou Coffee (5.5 miles)
• Panera Bread (6.7 miles)
• Caribou Coffee (8.8 miles)

Transportation

• My Taxi Carver (6.8 miles)

Hospitals

• Chaska Urgent Care (7.2 miles)
• Wedge Industries (7.8 miles)
• Abbott Northwestern Center For Outpatient Care (7.9 miles)