Havenwood Of Minnnetonka Home

Pros

• The rooms and facility are well-maintained and clean, creating a pleasant environment for residents.
• The quality of the food was initially good, indicating potential for a positive dining experience.
• The caregivers who show dedication to their work are valued, highlighting the presence of committed staff despite turnover challenges.
• Management is open to feedback, as evidenced by ongoing meetings with families to discuss care issues.

Cons

• The care provided is inconsistent, particularly for those with higher needs.
• There is high staff turnover, negatively impacting the quality of care.
• Family members often have to intervene to ensure that necessary care and medication are administered correctly.
• Despite numerous meetings with management, there has been little to no improvement in care quality.
• The cost of care does not reflect the level of service received.
• Food service is struggling to meet demand, and the quality of food has deteriorated.
• The software used by caregivers is inadequate, leading to errors and difficulties in performing their jobs effectively.

Review

In the realm of elder care facilities, where the well-being of loved ones is paramount, reviews often serve as critical touchpoints for prospective residents and their families. While it?s essential to highlight the positive aspects of a facility, an overarching theme emerges from several reviews: although certain features may be commendable, significant shortcomings in care quality cannot be overlooked. One review encapsulates this duality well by praising the cleanliness and upkeep of rooms and communal areas while simultaneously cautioning potential residents about inconsistencies in care provided to those with higher needs.

The reviewers acknowledge that the facility itself is well-maintained, with commendable standards of cleanliness that contribute to a pleasant living environment. Rooms are described as good, indicating that they meet basic comfort criteria. However, this positive impression quickly transitions into concerns about the caregiving aspect. The consensus among those sharing their experiences suggests that the level of attention provided to residents requiring more specialized care does not consistently meet expectations. For families entrusting their loved ones to such facilities, this inconsistency can lead to deep frustration and anxiety.

One particularly troubling point raised in these reviews is the high staff turnover rate within the facility. This instability in staffing undoubtedly disrupts continuity in care, which is especially crucial for individuals who depend on reliable support due to complex health issues. Families are rightfully concerned about how frequent changes in caregivers can impact their loved one's experience and quality of life. A family member expressed exasperation at having to be present daily just to ensure that essential cares are completed and medication is administered correctly?an indication that current staffing levels or training might not be sufficient for meeting resident needs.

Management meetings have become a regular occurrence for some families seeking improvement; however, many report feeling fatigued by seemingly stagnant progress despite voicing their concerns persistently. The expectation that paying a premium for care equates to quality service appears unmet, leading families to question whether they are receiving adequate value for their financial investment. This sentiment resonates strongly when considering how families expect comprehensive support when choosing residential care options for loved ones during vulnerable stages of life.

Food service within the facility has also been flagged as an area necessitating urgent attention. Initially praised for quality meals served in a pleasant dining environment, there seems to have been a noticeable degradation over time regarding both food preparation and timely delivery services. The reviews suggest that current efforts are falling short of keeping up with resident demand?a fundamental requirement not only for nutrition but also for fostering community engagement amongst residents during meal times.

Additionally, challenges have been noted concerning technology utilized by Resident Assistants (RAs) in performing their duties effectively. Concerns were raised regarding software systems that do not furnish adequate information necessary for RAs to fulfill responsibilities comprehensively; understandably highlighting an obstacle impeding optimal resident care. The difficulty many RAs face navigating such systems could potentially lead to errors?an alarming consideration when managing health-related tasks critical for the well-being of vulnerable seniors.

In summary, while certain attributes like cleanliness and initial food quality offer reassurance about what seems like a decent eldercare option on paper, deeper examination reveals significant deficiencies impacting day-to-day operations?especially concerning individualized resident support and staff consistency. Families yearning for peace of mind require an assurance not merely rooted in beautiful facilities but one grounded firmly in reliable caregiving practices?an area deserving urgent reflection from management if they wish to retain trust amid rising costs associated with elder services.

Pharmacies

• Walgreens (0.3 miles)
• Love Shack (1.8 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)

Restaurants

• Duke's On 7 (1.5 miles)
• McDonald's (2.7 miles)
• Maynard's (2.8 miles)
• Haskells Port of Excelsior (3 miles)
• Excelsior Brewing Company (3.1 miles)
• Tavern 4 & 5 (3.3 miles)
• Chick-Fil-A (3.7 miles)

Places of Worship

• St Therese of Deephaven (2.1 miles)
• Grace Church (5.3 miles)
• Shepherd of the Hills Lutheran Church (5.8 miles)
• Our Lady of the Lake Catholic Church (8.2 miles)

Physicians

• Children's Hospitals and Clinics of Minnesota's Ear, Nose and Throat (3.3 miles)
• MN Otolaryngology (3.3 miles)
• Pinnacle Dermatology- Excelsior (3.6 miles)
• Ridgeview Chanhassen Clinic (4 miles)
• Metropolitan Dermatology & Cutaneous Surgery PA (4.2 miles)
• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (4.7 miles)
• Park Nicollet Clinic (5.4 miles)

Parks

• Bandimere Heights Park (3.6 miles)
• Lake Ann Park (4 miles)
• Lake Susan Park (4.4 miles)
• Freeman Park (5.1 miles)
• Parkers Lake Park (6.2 miles)
• Aquila Park (6.3 miles)
• Minnesota Landscape Arboretum (6.4 miles)

Cafes

• Panera Bread (3.8 miles)
• Caribou Coffee (3.9 miles)
• Angel Food Bakery & Coffee Bar (6.6 miles)
• Caribou Coffee (7.9 miles)

Hospitals

• Wedge Industries (5.8 miles)
• Abbott Northwestern Center For Outpatient Care (6.4 miles)
• Park Nicollet Methodist Hospital (7.1 miles)
• Chaska Urgent Care (7.3 miles)
• Plymouth Surgery Center (8 miles)