Right at Home Twin Cities North and Central in Minneapolis, MN

Pros

• Right at Home is prompt, responsive, and very helpful.
• They offer a variety of flexible plans to meet care needs.
• The caregiver is great with the client and prompts him to try things he wouldn't consider before.
• The organization is trusted and highly recommended for home care.
• Paul, the owner, ensures everything is set up well and finds a good fit between the caregiver and the client.
• The services are delivered with compassion and professionalism.
• They provide weekly updates on the care provided.
• The staff are patient, caring, and attentive to the client's needs.
• The team feels like family, bringing peace of mind and joy to the family.

Cons

• They describe the fingerprinting office staff as lacking decorum, grabbing and squeezing their hands, and making insulting remarks, and they do not recommend doing business with that office.
• They state the organization provides horrible customer service and refuses to take responsibility for lack of follow-through.
• They claim some caretakers were horrible, causing a water leak costing about $10,000, losing a charge card, and buying the wrong groceries due to dyslexia.
• They advise others not to trust this organization with a loved one's care.
• They note that one caregiver visit felt more like visitation and cleaning than actual care, indicating dissatisfaction with the level of care.

Review

This community is best suited for families seeking dependable, non-medical in-home support for an aging parent who values consistency, flexible scheduling, and a strong, hands-on leadership presence. Right at Home Twin Cities North and Central shines when the goal is reliable companionship, daily living assistance, and engagement that can scale with changing needs. It works particularly well for parents who want help with dressing, meal prep, light housekeeping, exercise, and social activities, delivered by caregivers who can become trusted daily or weekly partners. The business thrives where a known, steady caregiver can build rapport and where a local owner-level touch helps keep the care plan aligned with family priorities.

The standout strengths are practical and concrete. Families repeatedly note prompt responsiveness, clear care plans, and a flexible mix of services that can be ramped up as needs evolve. The caregiving teams are described as compassionate and patient, with a strong ability to engage in meaningful activities - from tai chi to simple in-home outings - that keep an older adult mentally and socially engaged. A consistent thread across reviews is the importance of good matches: initial meet-and-greets, careful caregiver assignments, and ongoing communication that makes families feel informed and confident. The leadership, especially Paul and the case managers, is praised for ensuring the right fit, sustaining continuity, and stepping in to adjust schedules quickly when life changes.

Communication and relationship-building emerge as central advantages. Families report detailed weekly updates, reliable attendance, and caregivers who treat clients like family. The strongest testimonials emphasize long-term caregiver retention, thoughtful problem-solving, and a genuine commitment to addressing family concerns. The result is a level of trust that translates into peace of mind for adult children who live far away and rely on timely status checks and proactive care adjustments. For seniors who prize companionship and a steady routine, this framework delivers real value: a steady cadence of visits, engagement during remaining years in familiar surroundings, and a sense that someone is looking out for daily quality of life.

Nonetheless, the landscape is not without caveats. A small number of reviews flag experiences that warrant careful scrutiny. At least one report points to a troubling interaction during an intake process at a related identoGo location, underscoring that professionalism and respectful conduct in onboarding matter just as much as care quality. Another review cites a problematic communication episode and a separate, clearly non-care-focused visit pattern, suggesting that not every office or caregiver arrangement will meet expectations. A few clients describe care that leans more toward visitation and light housekeeping than hands-on medical or intensive daily living assistance. These outliers matter: they remind families to verify the specific caregiver roster, ensure clear scope of services, and demand consistent, visible accountability.

Those pros offset the cons most effectively when families pair the firm leadership with rigorous expectations. The owner-led intake, careful caregiver matching, and the option to adjust plans quickly help mitigate concerns about inconsistent staffing or mismatches. Strong case management and ongoing caregiver communication can blunt the impact of occasional missteps, because replacements or schedule tweaks are typically swift. In practice, the model rewards families who want to grow care alongside their loved one's needs and who value a home-based approach over moving into a facility. For someone who requires highly specialized, round-the-clock clinical oversight, or who insists on a perfectly uniform staff across every shift, alternatives may be preferable.

For families weighing options, this service stands as a compelling choice for staying at home with dignity and personalized attention. Consider alternatives if the primary need is 24/7 skilled nursing, comprehensive clinical supervision, or a setting where medical facilities are immediately on-site. Also be mindful of the local office dynamics and caregiver lineup; request a thorough meet-and-greet, set clear service boundaries, and establish how schedule changes will be communicated. In the right circumstances, Right at Home Twin Cities North and Central delivers dependable, compassionate, and highly adaptable in-home care with leadership that clearly prioritizes the client's daily well-being and family reassurance. It remains a practical, thoughtfully moderated option for families prioritizing continuity, engagement, and a home-centered approach to aging.

Restaurants

• McDonald's (0.1 miles)
• Northeast Yacht Club (0.4 miles)
• Jimmy's Bar & Lounge (0.4 miles)
• Elsie's Restaurant, Bar & Bowling (0.5 miles)
• Indeed Brewing Company (0.6 miles)
• Psycho Suzi's Motor Lounge (0.6 miles)
• Spring Street Tavern (0.7 miles)

Parks

• Boom Island Park (0.6 miles)
• North Loop Dog Park (1.2 miles)
• Mill Ruins Park (1.5 miles)
• Gateway Dog Park - Off-Leash Play Area (2.1 miles)
• Loring Park (2.4 miles)
• Franklin Terrace Off-Leash Dog Park (3.1 miles)
• Silverwood Park (3.7 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• Target Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)

Hospitals

• Hennepin County Medical Center (2 miles)
• Csc Gi Lab (2.1 miles)
• University of Minnesota Medical Center - East Bank Campus (2.6 miles)
• Regency Hospital (3.5 miles)

Places of Worship

• Westminster Presbyterian Church (2.1 miles)
• Elim Church Center (3.9 miles)
• Fridley United Methodist Church (5.9 miles)

Cafes

• Dunn Brothers Coffee (2.5 miles)
• Spyhouse Coffee (3.3 miles)
• Starbucks (3.3 miles)
• Roundtable Cof (4 miles)
• Caribou Coffee (4.4 miles)
• Groundswell (5.9 miles)

Physicians

• Whittier Clinic (3.5 miles)
• HealthPartners Health Center for Women Clinic St Paul (3.6 miles)
• Fairview Clinics (5.1 miles)
• Eye Care Center (5.6 miles)
• Fairview Fridley Clinic (5.7 miles)
• Cardiovascular Systems (5.8 miles)
• Dermatology Consultants P.A. (5.9 miles)

Transportation

• Minnesota State Fair Transit Hub (4.4 miles)

Theaters

• AMC Rosedale 14 (4.7 miles)