4100 Minnesota Drive Unit 300, Edina, MN 55435
For more information about senior living options: (844) 490-3973
The Eagan location is described as a beautiful place that opened in April. The clinic is large and includes a surgery center and a CDI. The staff at the location is described as very friendly. Sue is praised for her selflessness, listening, care, and ability to get things done.
The billing office staff are rude and provide little to no customer service. The company fails to resolve insurance denials and pressures customers to fix issues themselves. iHealth submitted a claim incorrectly, causing delays and requiring insurer intervention. The organization claims patient-focused care, but customers experience horrible customer service. A staff member named Jordon is described as unhelpful and lacking value. The billing system is dysfunctional, with bills delivered via faulty email/portal and customers often paying without a proper bill. EOBs are treated as sufficient bills, leaving customers confused and dissatisfied. Inconsistent care and misfiled charts lead to miscommunication and patient distress, sometimes prompting patients to walk out. There is no effective customer feedback mechanism, despite calls for a survey system to gauge performance.Across these accounts, a common thread is dissatisfaction with how iHealth handles billing and how the organization talks to patients when money and health care intersect. Several reviewers frame their experiences as a breakdown in basic courtesy and clarity, especially when the topic is something as important as a bill or a claim. In one pointed airing, a person addresses a billing staffer by name and title and accuses the interaction of lacking any real customer service, even going so far as to say, "Ma'am, you do not provide any customer service." The sentiment isn't just about one encounter; it recurs as a pattern: short responses, hurried exits, and an impression that patient concerns are a nuisance rather than a priority. These posts collectively paint a picture of a system where the people who are supposed to help with money matters feel distant or dismissive, leaving patients frustrated and more anxious about their own health care needs.
Several reviewers focus on the denial process and how claims are handled. When a claim is denied by an insurer, one reviewer says iHealth did not take the initiative to reach out to the insurer to determine the reason for denial. After a lengthy 20-minute wait, the patient describes the staff as "annoyed" when asked to double-check the information submitted, and the review notes that patients were effectively forced to resolve the issue with the insurer themselves. The review goes further, asserting that iHealth had submitted the claim incorrectly and that the insurer would call iHealth to resolve the problem on the health plan's behalf. This cascade of missteps - mis-submitted claims, resistance to rechecking data, and a transfer of responsibility back to the patient - gives the impression that the organization struggles to own and fix its own billing errors, even as health outcomes depend on timely, accurate billings and explanations.
Amid the criticism, there are stories of standout compassion and effective care from some individuals. One reviewer contrasts the experiences in billing with the care they received from a staff member named Sue in the office. Sue is described as someone who listens, cares deeply, and "gets it DONE." This reviewer emphasizes that Sue was the one who truly helped them navigate procedures and determine how they would qualify for the care they needed. The praise for Sue highlights a bright spot in an otherwise fraught landscape: when a patient encounters a person who communicates clearly, follows through, and treats their situation with empathy, that experience becomes a counterweight to the pervasive billing complaints. It's a reminder that, even within a system facing systemic issues, individual staff members can make a meaningful difference for patients.
Not all encounters are redeemable by one individual's kindness or competence. Another reviewer singles out a staff member named Jordon (Jordan), describing her as someone who does "not do anything of worth" and labeling the experience as part of the broader pattern of poor customer service. The language here is sharp and personal, reflecting a sense that particular staff members - not just the system - are responsible for quality care. This negative observation sits alongside other anecdotes about feeling dismissed or short-changed when asking for basic help with bills or scheduling. It underscores the gravity of how front-line staff behavior can color a patient's overall impression of a clinic or billing office, reinforcing the demand for consistent training and accountability across all workers.
The Eagan location emerges as a mixed narrative in the same collection of reviews. On the one hand, reviewers describe a newly opened, large facility: a "beautiful place" near notable landmarks, with a surgery center and a CDI, and a campus-wide sense that the physical space is modern and expansive. On the other hand, patients report the typical friction points that accompany large clinics: be prepared to walk a bit, and be ready for multiple staff interactions in a single visit. One patient recounts a troubling encounter where a staff member seemed to have the wrong chart, and the patient was confronted with confusion about who should see them. In that moment, the reviewer says they were so upset that they walked out. The overall tone toward the Eagan site blends appreciation for the facility's scale and appearance with explicit concerns about accuracy, consistency, and the ability of the process to translate a patient's medical needs into coherent, correct records and appropriate care.
Therapy and treatment experiences are another dimension of these narratives, revealing inconsistency in how care is delivered. Over nearly six weeks, a patient describes seeing three different people twice a week, resulting in 17 different exercises and a patchwork of approaches: some therapists use icing, others don't; one session includes a bike, another does not; there are discrepancies about what has been previously communicated by the patient about pain or functional ability. A particularly jarring moment involves a staff member asking about pain and then referencing a chart the patient says was not accurate: the patient insists they never stated certain limitations or used a shopping cart, only to be confronted with conflicting records. A sense of fragmentation and miscommunication pervades these therapy sessions, contributing to the feeling that patients are not always treated as coherent individuals with a continuous care plan, but rather as subjects of a revolving door of staff with inconsistent information.
Throughout these accounts, the tension between the need for reliable billing, accurate documentation, and compassionate clinical care is laid bare. Some reviewers call for better systems altogether - for example, a formal customer feedback mechanism to capture patient experiences with billing and service, not merely a passive hope that someone somewhere cares. Others directly challenge the idea that a health system can deliver care while sidestepping the fundamental responsibility of delivering clear, timely bills and accurate insurer communications. A recurring theme is the demand for accountability, consistency, and better training across the board - both in the billing office and in the clinical teams - to restore trust that health care providers and their administrative partners will act with integrity and a patient-centered focus.
Taken together, these reviews present a landscape with both notable high points and significant gaps. The most compelling praise centers on individuals who demonstrate genuine care and competence - those who listen, clarify, and take concrete steps to resolve issues. Yet the bulk of the narratives centers on billing and communication problems that leave patients feeling misled, under-supported, or treated as interruptions to the business of health care rather than as people with real health needs. The critiques about staffing, processes, and misaligned information imply that improvements are possible but urgently needed: training for customer-facing staff, better workflows for claim resolution, reliable and timely bill delivery, and a consistent, patient-centered approach across all locations and roles. Until those changes happen, the experiences described in these accounts suggest that patients will continue to face a cliff between the care they receive and the administrative experience that should accompany it.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Revo Health in Edina, MN is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services for its residents. The community is fully furnished and provides all the comforts of home, including a cable or satellite TV, Wi-Fi/high-speed internet, and a small library for residents to enjoy.
Meals are a delightful experience at Revo Health, with restaurant-style dining available and special dietary restrictions accommodated. The dedicated kitchenette allows residents to prepare their own meals if desired. Housekeeping services ensure that the living spaces are always clean and tidy.
The care services at Revo Health are designed to provide assistance with activities of daily living such as bathing, dressing, and transfers. Residents with diabetes can benefit from specialized meal plans, while medication management is provided to ensure that medications are taken correctly. A mental wellness program is also available to support the emotional well-being of residents.
Residents of Revo Health can take advantage of the beautiful outdoor space and garden for relaxation or socializing. Scheduled daily activities and resident-run activities provide ample opportunities for social engagement and stimulation.
Convenience is paramount at Revo Health, with numerous amenities nearby. There are four cafes, parks, pharmacies, restaurants, 10 physicians' offices, three hospitals within close proximity to the community. Transportation options are also available for ease of access.
At Revo Health in Edina, MN, residents have everything they need for a comfortable and fulfilling lifestyle in an assisted living setting. The community's commitment to providing exceptional care services paired with an array of amenities ensures that residents feel supported and engaged every day.
Revo Health is located at 4100 Minnesota Drive Unit 300, Edina, MN 55435 in Hennepin County, Minnesota
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