ComForcare Senior Services

Pros

• Susan Murray is an outstanding caregiver and among Home Instead's best.
• She is a self-starter who is responsive and proactively completes tasks.
• Roxy is kind, patient, and thoughtful, customizing activities to her client's interests and preserving dignity.
• Laila is excellent, with a calming approach, elder care experience, and thoughtfulness.
• John Engels is a godsend, delivering consistent, patient, quality care and companionship.
• Dawn is caring, trustworthy, and knowledgeable.
• Shirley provides outstanding companionship and care.
• Amy and Melissa are dependable, attentive, and effective in coordinating care, contributing to recovery and peace of mind.
• The Eden Prairie Home Instead team is capable, compassionate, and well-coordinated.
• Caregivers consistently treat clients with respect, compassion, and dignity, and become like extended family.
• Norma's caregivers showed respect, compassion, and dignity in her final years.
• Allie and Susan are kind, dependable, and hard-working, greatly improving mom's life.

Cons

• The reviewer states that the service was inadequate.
• The nurse was supposed to come three times, but did not actually come.
• The company has high employee turnover, indicating poor service.
• The company is described as a "turn and burn" operation with no regard for caregivers.
• They claim the company shows even less regard for clients.

Review

The experiences shared about Home Instead reflect a deep and wide-ranging commitment to compassionate, practical, and personalized home care. Across numerous stories, clients describe caregivers who arrive ready to listen, anticipate needs, and work with quiet professionalism to keep daily life moving smoothly. Susan Murray, in particular, stands out as an exemplary caregiver - upright in her initiative, responsive to needs, and proactive about finding tasks that help a client stay comfortable and engaged. From helping to get dressed in the morning to making beds, vacuuming, dusting, and even making lunch, Susan demonstrates a level of independence and reliability that has earned her praise as a standout member of the Home Instead team.

Caregivers named Sophie and Cynthia are highlighted for their gentle, respectful approaches. Sophie has been described as kind and gentle with the client's mom, while Cynthia is commended for compassion, patience, and the sense of safety she provides. The consistent theme here is not just the performance of tasks but the creation of a warm, dignified atmosphere in which an elderly loved one feels valued and secure. In Cynthia's case, the reviewer emphasizes respect and kindness as hallmarks of her care, reinforcing the importance of trust in a home-care relationship.

Azariah is singled out as "amazing" and a "godsend," with remarks that her care has consistently gone above and beyond. This sentiment echoes throughout many of the testimonials, where caregivers are recognized not only for fulfilling routine duties but for elevating the experience of care to something genuinely supportive and uplifting. The sense of gratitude for Azariah - and for others who deliver that level of dedication - speaks to a broader expectation among families that Home Instead can provide more than episodic help; they can offer steady companionship and meaningful engagement.

Several stories emphasize the broader impact of care on entire family systems, not just the individual receiving care. One account describes Home Instead's work with a single mom, two grandkids, and a disabled grandma in a wheelchair household, emphasizing how the caregivers lightened the load on a daughter who was on duty around the clock. The caregivers' cheerful, friendly presence, and their practical assistance - like helping to move a 30-pound wheelchair in and out of a car for appointments - made a tangible difference in daily life and coping. These testimonials celebrate caregivers who bring energy, reliability, and a can-do attitude to complex family needs.

The personal connections formed with clients are a central thread across these reviews. Roxy stands out for her thoughtful approach: she customized activities to align with a mother's interests, found ways to involve the mother in household tasks with dignity, and approached care with kindness and consideration. Other clients note how Home Instead staff - Shirley, Laila, and others - become more than caregivers; they become extensions of the family, building relationships that provide comfort and continuity over years. The sense that "they became extended family" and that the staff "cared for her like family" recurs as a powerful testament to the depth of the service.

Several stories specifically celebrate consistency, communication, and professional reliability. Amy and Melissa are described as flawless in ensuring coverage and supporting the family as needs evolved, including during transitions when a father needed care after a stroke. The way the office, scheduling, and caregiving teams coordinate to match needs with the right caregiver is repeatedly praised, with references to rapid responses, thoughtful planning, and ongoing updates that give families peace of mind. In some narratives, the team's dedication is framed as the key to successful recovery and ongoing well-being, underscoring the value of dependable, well-organized services when loved ones are navigating medical or rehabilitation challenges.

Not every voice in the collection aligns perfectly, and one review offers a pointed contrast: a concern about perceived gaps in service and high turnover, and a claim that a caregiver was not always present as scheduled. The reviewer questions the stability of the team and the overall reliability, highlighting frustrations with "turnover" and suggesting a need for greater stability. Yet even within that critique, there are acknowledgments of strong support from other team members, including Nick, Amy, and Melissa, whose responsiveness and adaptability are cited as reasons to continue trusting Home Instead. This diversity of perspectives underscores that quality care can be a dynamic, evolving relationship, one in which the company's leadership, caregivers, and scheduling staff all contribute to or challenge the experience.

Across all the testimonials, the consistent message is one of profound appreciation for Home Instead's ability to blend practical help with genuine compassion. Clients speak of how care has given families a sense of security, allowed loved ones to maintain independence and dignity, and created moments of connection and joy during stressful times. Whether through hands-on assistance with daily routines, thoughtful engagement in activities, or simply a warm, reassuring presence, these caregivers - from Susan and Sophie to Azariah, Roxy, Shirley, Laila, and beyond - are celebrated for their humanity, reliability, and the difference they make in the lives of seniors and their families. The overarching sentiment is one of gratitude for a service that treats care as both a professional skill and a heartfelt duty.

This part of Edina, Minnesota offers a convenient and accessible location with a variety of amenities. In close proximity, you will find reputable physicians specializing in pediatrics, endocrinology, fertility, orthopedics, dermatology, and cardiac care. There are also several cafes nearby for socializing and enjoying a cup of coffee or tea. A selection of parks provides opportunities for outdoor recreation and relaxation. Numerous dining options are available ranging from casual fast food to sit-down restaurants. Pharmacies are easily accessible for medication needs. For entertainment, there is a movie theater nearby, and hospitals are within a short distance in case of medical emergencies. Places of worship offer spiritual support and community connection. Public transportation options like the LRT station and bus stops provide easy access to other parts of the city. Overall, this area offers a well-rounded living experience for seniors with its convenient location and diverse amenities.

Physicians

• Southdale Pediatrics (0.4 miles)
• Endocrinology Clinic of Minneapolis (0.8 miles)
• CCRM Fertility of Minneapolis (1.5 miles)
• Twin Cities Orthopedics Edina - Crosstown (1.6 miles)
• University of Minnesota Physicians Heart at Fairview Southdale Hospital (1.7 miles)
• Fairview Southdale Physicians Building (1.8 miles)
• Southwest Dermatology Specialist (3.3 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (2.2 miles)
• Jinx Tea (4.1 miles)
• Starbucks (4.6 miles)
• Angel Food Bakery & Coffee Bar (6.4 miles)
• Caribou Coffee (6.8 miles)
• Spyhouse Coffee (7 miles)

Parks

• Centennial Lakes Park (0.6 miles)
• McGuire Park (2 miles)
• Hyland Lake Park Reserve (3.1 miles)
• Taft Park (4.6 miles)
• Bossen Field (5.8 miles)
• Aquila Park (6.3 miles)
• Dakota Dog Park (6.5 miles)

Restaurants

• Pinstripes (0.7 miles)
• Wooden Hill Brewing (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Shake Shack (1.5 miles)
• Taco Bell (1.6 miles)
• Pizza Lucé Richfield (2.7 miles)
• McDonald's (2.8 miles)

Pharmacies

• Minnesota Medical Solutions (0.9 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• Lunds & Byerlys 50th Street Edina (3.4 miles)

Theaters

• 0705 Amc Southdale 16 (1.3 miles)

Hospitals

• Fairview Southdale Hospital (1.7 miles)
• Abbott Northwestern Center For Outpatient Care (2.8 miles)
• Park Nicollet Methodist Hospital (4.8 miles)
• VA Medical Center (7 miles)

Places of Worship

• Shepherd of the Hills Lutheran Church (4.4 miles)

Transportation

• Mall of America LRT Station (4.8 miles)
• Delta Employee Bus Stop #1 (5.3 miles)
• Terminal 2-Humphrey (5.4 miles)
• TSA Checkpoint 1 (5.4 miles)
• Concourse F (6.2 miles)
• Concourse E (6.3 miles)
• Terminal 1-Lindbergh (6.3 miles)