Home Instead - Edina, MN in Edina, MN

Pros

• Susan Murray is an outstanding caregiver and one of Home Instead's best.
• Sophie provides wonderful, kind, and gentle care.
• Cynthia provides compassionate care, making her mom feel safe and respected.
• Azariah is amazing and a godsend to the family, going above and beyond.
• The Home Instead team contributes significantly, easing the caregiving burden for families.
• Roxy is amazing - kind, patient, and caring, tailoring activities to her mother's interests.
• The Home Instead caregivers are loving, professional, and treat loved ones like family.
• Laila is excellent; her calming approach and elder care experience are exactly what is needed.
• John Engels is a godsend, providing consistent, patient, high-quality care and companionship.

Cons

• They claimed the service was inadequate after meeting Amy, the client representative.
• The nurse was supposed to visit three times, but those visits didn't actually occur.
• The reviewer described the company as "turn and burn" with no regard for caregivers or clients.
• The Client Care Coordinator was described as badgering, condescending, rude, unprofessional, andunsafe.
• One reviewer warned that this is how Home Instead treats clients, expressing concern for vulnerable adults.
• Another reviewer complained about poor communication and not returning calls.
• A reviewer labeled the experience as horrible.

Review

This community is best suited for families seeking deeply personal, in-home senior support in Edina who want reliable companionship alongside practical daily assistance. It excels for elders who prefer to stay in their own homes but still need help with dressing, meals, light housekeeping, errands, and a steady, kind presence. The core value is built on relationships: caregivers who anticipate needs, engage respectfully, and become trusted partners in a loved one's daily life. When the goal is to preserve independence at home with a cadre of compassionate caregivers who treat clients like family, Home Instead Edina stands out as a practical, well-supported option.

That said, there are circumstances where alternatives may deserve consideration. Families needing intensive medical supervision, highly predictable 24/7 nursing oversight, or a strict, all-in-one facility environment may find a traditional care home or licensed home health agency with more medical coverage a better fit. Likewise, situations where geographic coverage is uneven, or where a guaranteed, no-surprises schedule is non-negotiable, can push families to explore other providers or care models. The Edina operation has demonstrated strength in matching caregivers and adapting to evolving needs, but no service is immune from occasional gaps in scheduling, turnover, or momentary communication hiccups.

The strongest offset to these potential drawbacks is the consistently high level of caregiver quality and the warmth embedded in everyday care. Reviews repeatedly spotlight caregivers who take initiative - self-starting, responsive, and thorough in tasks from dressing and meals to housekeeping and errands. The ability to customize activities to a client's interests - and to involve the elder in household tasks to preserve dignity - shows up repeatedly as a defining plus. When a caregiver builds rapport, families feel safer and more at ease, and that relational foundation often translates into steadier daily routines and less caregiver turnover than might be expected.

Equally persuasive is the office and leadership support that underpins field care. Clients and families praise scheduling staff and coordinators who communicate clearly, respond quickly to changes, and work to align the right caregiver with the right personality and needs. The network's strength is the ongoing guidance, rapid problem-solving, and willingness to adjust care plans as needs shift - whether a hospitalization or a shift in daily routines. Even in the rare instances where a mismatch or scheduling glitch occurs, the team's responsiveness, crediting of charges where due, and commitment to remedy often restore confidence and continuity for the client and family.

Nonetheless, the occasional negative experiences cannot be ignored. A single report describes an interaction with a client care coordinator that felt condescending and unsafe for a vulnerable elder, underscoring that even the strongest offices must guard against missteps in client-facing conduct. A few reviews note missed calls or moments when a caregiver did not arrive as scheduled, reminding that no model is immune to human error. These outliers, however, tend to be isolated in the context of otherwise consistent praise for empathy, professionalism, and reliability. The best advice is to enter with a plan for escalation if communication gaps appear and to leverage the office team's demonstrated ability to adjust quickly.

In the end, Home Instead Edina is a sound choice for families prioritizing compassionate, home-based care with strong caregiver relationships, personalized activities, and steady office support. It works best for elders who value staying at home, where daily living tasks and companionship are as important as safety and reliability. For those whose priorities center on medical intensity, absolute scheduling rigidity, or a facility-based setting, alternatives may offer clearer alignment. With careful initial assessment, thoughtful caregiver matching, and proactive communication, this team delivers meaningful continuity, dignity, and practical assistance that can meaningfully extend independent living at home.

Physicians

• Southdale Pediatrics (0.4 miles)
• Endocrinology Clinic of Minneapolis (0.8 miles)
• CCRM Fertility of Minneapolis (1.6 miles)
• Twin Cities Orthopedics Edina - Crosstown (1.7 miles)
• University of Minnesota Physicians Heart at Fairview Southdale Hospital (1.7 miles)
• Fairview Southdale Physicians Building (1.8 miles)
• Southwest Dermatology Specialist (3.3 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (2.2 miles)
• Jinx Tea (4.1 miles)
• Starbucks (4.6 miles)
• Angel Food Bakery & Coffee Bar (6.4 miles)
• Caribou Coffee (6.8 miles)
• Spyhouse Coffee (7 miles)

Parks

• Centennial Lakes Park (0.6 miles)
• McGuire Park (2 miles)
• Hyland Lake Park Reserve (3.1 miles)
• Taft Park (4.6 miles)
• Bossen Field (5.8 miles)
• Aquila Park (6.3 miles)
• Dakota Dog Park (6.5 miles)

Restaurants

• Pinstripes (0.7 miles)
• Wooden Hill Brewing (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Shake Shack (1.5 miles)
• Taco Bell (1.6 miles)
• Pizza Lucé Richfield (2.7 miles)
• McDonald's (2.8 miles)

Pharmacies

• Minnesota Medical Solutions (0.9 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.2 miles)
• Walgreens (3.4 miles)

Theaters

• 0705 Amc Southdale 16 (1.3 miles)

Hospitals

• Fairview Southdale Hospital (1.7 miles)
• Abbott Northwestern Center For Outpatient Care (2.8 miles)
• Park Nicollet Methodist Hospital (4.9 miles)
• VA Medical Center (7 miles)

Places of Worship

• Shepherd of the Hills Lutheran Church (4.5 miles)

Transportation

• Mall of America LRT Station (4.8 miles)
• Delta Employee Bus Stop #1 (5.3 miles)
• Terminal 2-Humphrey (5.4 miles)
• TSA Checkpoint 1 (5.4 miles)
• Concourse F (6.2 miles)
• Concourse E (6.3 miles)
• Terminal 1-Lindbergh (6.3 miles)