7760 France Avenue South #1100, Minneapolis, MN 55435
For more information about senior living options: (844) 490-3973
Most staff have been with the company for years. The staff are very helpful and knowledgeable, able to assist with any questions.
Tracy is very unprofessional. Tracy answers calls with poor English. The manager treats clients and employees like they're nobody. The staff lack clear communication. One staff member ignores communication and is unprofessional. Payroll staff have not responded to a missing paycheck for seven days.Heritage Home Health Care in Minneapolis is best suited for families who can actively manage an in-home care arrangement and value familiarity over formal polish. The agency often retains staff, which can translate into dependable daily care when communication lines stay open. Several reviewers praise knowledgeable aides who can answer questions and provide steady support, suggesting real competence on the ground. However, that merit is consistently tempered by the administrative side of the operation. The dominant friction points revolve around the office manager's conduct and the way communications flow, leaving families to navigate an uneven, sometimes unresponsive system.
Anyone counting on consistently professional communication, timely payroll, and clear access to leadership should consider alternatives. Multiple accounts describe unprofessional exchanges from the manager, with clients feeling dismissed or minimized. Communication gaps are not rare, and a payroll delay of about a week marks a distinct financial risk for families relying on regular billing and timely caregiver payments. In other words, the care quality on paper may exist, but the business side undermines trust and predictability when issues arise.
Viewed through a practical lens, the pluses can offset some cons when the caregiver team delivers steady, competent assistance despite the office dynamics. Long-tenured staff can bring reliability and institutional knowledge that eases daily routines, while the general knowledge base among aides means questions about care plans, medications, and schedules can be answered with confidence. Yet the offset is incomplete. The most critical risks are operational - unreliable administration and limited accountability - that can undermine care consistency, especially during weekends, holidays, or when rapid problem-solving is needed.
The most salient red flags show up in direct interactions with management. One review recounts a caller facing a dismissive, unprofessional response from the manager when a transfer request was made, a sign of brittle client relations. Others note that reaching the owner or a higher-up is difficult, and the payroll lag points to systemic administrative gaps. These patterns matter because care is delivered through a coordinated team, and when the central nerves of the operation misfire, even well-trained aides can become handicapped by unclear expectations, delayed scheduling, or missed communications.
Prospective families should take concrete steps to guard against these risks. Ask who will be the primary contact and request a direct line to the supervisor or owner, not just the front desk. Get a written service agreement detailing response times, scheduling, and escalation steps. Confirm the payroll process, payment dates, and what happens if a caregiver is ill or unavailable. Seek client references, and insist on a short trial period to test communications and care delivery. Compare with at least two other agencies to benchmark responsiveness and reliability, and demand a clear plan for coordinating with medical providers and family caregivers.
In sum, Heritage Home Health Care offers familiar, capable caregivers, but operational red flags dominate the experience in the current review set. The trustworthy delivery of daily care hinges on stable, professional administration, and that alignment is not consistently present. For families where easy access to ownership, prompt communications, and assured payroll are non-negotiable, alternatives are prudent bets. For those willing to invest extra effort into oversight and to start with a careful trial, this agency can still provide meaningful in-home support, anchored by experienced aides who know the routines and preferences of clients.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Home Health Care in Minneapolis, MN is an inviting and fully furnished assisted living community that offers a comfortable and supportive environment for seniors. With a range of amenities and care services, residents can enjoy a high quality of life while receiving the assistance they need.
The community provides a variety of amenities to enhance the living experience. Residents can enjoy watching their favorite shows or movies with cable or satellite TV in their private rooms. There is also a dining room where delicious meals are served restaurant-style, promoting social interaction among residents. The outdoor space and garden offer a peaceful setting for relaxation and enjoyment of nature. For those who love reading, there is a small library available. Wi-Fi/high-speed internet ensures that residents stay connected with family and friends.
Care services at Heritage Home Health Care are designed to meet the individual needs of each resident. Highly trained staff provide 24-hour supervision, ensuring the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available to support independence. Residents with special dietary restrictions can have their needs accommodated through diabetes diet options and meal preparation services. Medication management is provided to ensure proper administration.
The community also prioritizes mental wellness, offering a mental wellness program that promotes cognitive stimulation and emotional well-being among residents.
In terms of location, Heritage Home Health Care is conveniently situated near various amenities essential for daily life. With four cafes, parks, pharmacies, restaurants nearby, residents have easy access to leisure activities and essential services like medication refills or physician appointments. Transportation options are also available to assist residents with getting around the city comfortably.
Overall, Heritage Home Health Care in Minneapolis provides a warm and supportive environment for seniors looking for assisted living services in the area. With its range of amenities, dedicated care services, and convenient location near essential establishments, it offers a comfortable place for seniors to call home.
Heritage Home Health Care is located at 7760 France Avenue South #1100, Minneapolis, MN 55435 in Hennepin County, Minnesota
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