7760 France Avenue South #1100, Minneapolis, MN 55435
For more information about senior living options: (844) 490-3973
The staff are very helpful and knowledgeable, able to assist with any questions. Most staff have been with the company for years.
Tracy is very unprofessional. Tracy communicates poorly, including when answering calls. The staff insist that only Tracy can be spoken to because she is the manager, which makes no sense. The manager treats clients and employees like they're nobody. The staff lack communication. One staff member ignores communication and is unprofessional. Payroll staff have not responded for seven days regarding a missing paycheck.The collected reviews present a complicated portrait of the business, with experiences ranging from frustration and disappointment to reassurance and practicality. On one hand, there are clear signals of unprofessional behavior and broken communication that leave customers feeling undervalued and unheard. On the other hand, there are mentions of seasoned staff who are knowledgeable and genuinely helpful, suggesting that the organization has strengths that, when harnessed correctly, can support a positive experience. Taken together, the reviews read like a story of an operation with potential stalled by interpersonal friction and gaps in accountability.
A recurring thread centers on interactions with Tracy, who many readers identify as the manager. In one instance, a sister-in-law called and Tracy answered the line, and the exchange quickly devolved into tension. The sister-in-law requested to be transferred to Liana, but Tracy's response was described simply as "OMG," a reaction that left the caller feeling dismissed and undervalued. This moment isn't isolated in tone; it feeds a broader impression that the way Tracy handles inquiries can influence the entire tone of the customer experience. When attempts to escalate concerns or speak with the owner are met with the claim that only Tracy - the manager - can be spoken to, the situation becomes frustrating and unclear. It doesn't seem to align with many customers' expectations of a straightforward, respectful path to resolution when managers are perceived as being the bottleneck.
The sense that the system is overly dependent on one person's reactions is reinforced by more general comments about management dynamics. Several reviewers note a lack of meaningful avenues to discuss issues with leadership, with staff sometimes pointing to Tracy as the appropriate point of contact. This leaves clients feeling as though the management structure is opaque or unresponsive, even when there is a stated intention to address concerns. The dissatisfaction is not just about one person's personality; it's about the experience of trying to get a straightforward conversation about problems in a setting where the lines of authority and accountability feel muddled.
Communication emerges as a central pain point. There is a contrast between well-worn members of the team who have stayed with the company for years and a particular staff member whose communication is described as poor or even ignored. The latter creates a pattern of miscommunication that can hamper progress, create delays, and generate frustration for customers who are simply seeking clear, timely answers. When a single staff member is perceived as ignoring messages or delivering unprofessional communication, it can cast a shadow over the entire organization, making other competent and courteous team members seem less prominent by comparison.
A concrete disappointment that compounds these concerns is payroll-related. At least one reviewer reports that their missing paycheck has gone unaddressed for seven days by payroll staff. That kind of delay is not only financially stressful for the individual involved; it also undermines trust in the company's operational reliability. Delays in something as essential as payroll signal potential problems in internal workflows, response times, and accountability. In a service environment, delays of this nature tend to amplify frustrations that arise from the communication and managerial issues described elsewhere in the feedback.
Despite the negative experiences, there is a countervailing voice that highlights a different aspect of the organization. Several reviewers praise the staff for being very helpful and knowledgeable, capable of answering a wide range of questions. This positive perspective suggests that the workforce includes people who care about helping customers and who possess the expertise needed to resolve many common inquiries. When this strength is present, it can provide a sense of reassurance and demonstrate that the company has solid potential to offer high-quality service, provided that communication and leadership dynamics are improved.
Overall, the collection of feedback paints a nuanced picture: a company with capable, loyal staff who have accumulated institutional knowledge, paired with leadership and communication challenges that impede a consistently positive customer experience. The negative experiences center on perceived unprofessionalism, particularly from a manager, and on inconsistent lines of communication that leave customers unsure where to turn when problems arise. The payroll concern adds a concrete, urgent dimension to the dissatisfaction, illustrating how operational gaps can quickly erode trust. Yet the positive notes about knowledgeable, helpful staff hint at a foundation upon which the business could build a stronger, more customer-centered operation.
In sum, the reviews suggest that improvements in managerial accountability, clearer communication pathways, and more reliable handling of payroll issues could transform the current mixed experience into something more consistently satisfactory. The presence of experienced, helpful team members indicates that the organization has real strengths to lean on. If those strengths are paired with more respectful, proactive leadership and a more transparent approach to resolving owner-level concerns, customers are likely to feel more valued and confident in engaging with the company going forward.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Home Health Care in Minneapolis, MN is an inviting and fully furnished assisted living community that offers a comfortable and supportive environment for seniors. With a range of amenities and care services, residents can enjoy a high quality of life while receiving the assistance they need.
The community provides a variety of amenities to enhance the living experience. Residents can enjoy watching their favorite shows or movies with cable or satellite TV in their private rooms. There is also a dining room where delicious meals are served restaurant-style, promoting social interaction among residents. The outdoor space and garden offer a peaceful setting for relaxation and enjoyment of nature. For those who love reading, there is a small library available. Wi-Fi/high-speed internet ensures that residents stay connected with family and friends.
Care services at Heritage Home Health Care are designed to meet the individual needs of each resident. Highly trained staff provide 24-hour supervision, ensuring the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available to support independence. Residents with special dietary restrictions can have their needs accommodated through diabetes diet options and meal preparation services. Medication management is provided to ensure proper administration.
The community also prioritizes mental wellness, offering a mental wellness program that promotes cognitive stimulation and emotional well-being among residents.
In terms of location, Heritage Home Health Care is conveniently situated near various amenities essential for daily life. With four cafes, parks, pharmacies, restaurants nearby, residents have easy access to leisure activities and essential services like medication refills or physician appointments. Transportation options are also available to assist residents with getting around the city comfortably.
Overall, Heritage Home Health Care in Minneapolis provides a warm and supportive environment for seniors looking for assisted living services in the area. With its range of amenities, dedicated care services, and convenient location near essential establishments, it offers a comfortable place for seniors to call home.
Heritage Home Health Care is located at 7760 France Avenue South #1100, Minneapolis, MN 55435 in Hennepin County, Minnesota
Promise Care, Inc
Edina, MN
Nearby amenities include dining, parks, healthcare, transportation, worship, theater, and hospitals; pet-friendly
Revo Health
Edina, MN
Intimate setting with comprehensive care and restaurant-style dining.
Home Instead - Edina, MN
Edina, MN
Strong communication and responsive scheduling.
Home Instead Senior Care V
Edina, MN
Fully furnished, 24/7 supervision and ADL support with healthcare coordination.
Diversity Home Health Grp
Roseville, MN
Comprehensive amenities and 24/7 supervision.
ComForcare Senior Services
Edina, MN
Homelike assisted living with convenient access to amenities and healthcare.
7500 York Cooperative
Edina, MN
Excellent access to nearby health services and amenities.
York Gardens Senior Living
Edina, MN
Home-like environment with friendly staff, clean facilities, and engaging activities.
Walker Methodist Care Suites
Edina, MN
Attentive staff providing personalized care in a warm, pod-based community with engaging activities and good dining.
The deductibility of assisted living expenses on taxes hinges on factors like the individual's medical condition and service nature, typically requiring the resident to be "chronically ill" per IRS definitions. Taxpayers may deduct eligible medical expenses related to personal care services but generally not rent unless primarily for medical care, and they should maintain thorough documentation to support claims while considering itemizing versus standard deductions.
Assisted Living Support for Veterans: A Complete and Detailed Overview
The guide highlights the importance of assisted living facilities for aging veterans needing daily support, discusses unique challenges they face, and outlines available financial assistance from the VA, including the Aid and Attendance program. It emphasizes understanding eligibility criteria and navigating the VA system to access necessary benefits effectively.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
Is Assisted Living Deductible on Your Taxes? Understanding the Complexities of Assisted Living Expenses and Deductions