3149 Columbus Avenue S., Minneapolis, MN 55407
For more information about senior living options: (844) 490-3973
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Zack is wonderful. The environment is great. The reviewer has remained with the company for four years.
The reviewer felt the program was not right for them and that they did not feel cared for, with very little time provided. They cried for their mom and felt scared during the day and at night, leading them to avoid living there. They avoided staying there and left as soon as possible because of fear. The owner is described as a pain who does not pay employees and is frequently out of the country. They allege they and their wife were not paid overtime. The owner allegedly called the reviewer's wife to pressure removal of the rating. The work ethic is horrible and the management team is unprofessional. The business is described as very unprofessional and accused of stealing money and time; they were owed money and their phone was disconnected. They experienced unreliable PCA help and theft, with no follow-up from the owner or office staff. They would rate the service less than 1 star if possible.A wide mix of experiences emerges from these accounts, painting a portrait of a service that inspires strong loyalties in some and deep dissatisfaction in others. On the one hand, there are voices that speak warmly of long relationships and positive feelings toward specific people. On the other hand, there are sharply critical voices that describe fear, neglect, financial tensions, and unprofessional behavior. Taken together, the collection reveals a landscape where personal experience can swing between comfort and alarm, depending on who you are, when you use the service, and which staff members you encounter.
Several reviewers recount emotional distress and a sense of being left without the care or security they needed. One person describes being scared of not being cared for, with only a little time available and the sense that compatibility with the service was never properly fixed. They vividly describe crying for their mother because daytime and nighttime fears felt overwhelming, and they ultimately avoided living there because the fear felt too real to overcome. The sentiment is not simply about a moment of frustration; it's framed as a fundamental mismatch between the recipient's needs and the support provided, leaving them with a painful impression that a few days of respite would not be enough to right the course. In this narrative, the emotional safety of staying is overshadowed by persistent worry, and the person expresses sorrow that their experience could not outgrow the need for their mother's presence.
Within this same thread, there's a restraint in evaluating the staff and the owner directly, at least from one viewpoint. The reviewer notes that they did not observe enough about the staff's conduct to form a judgment, and they explicitly say they cannot rate the staff or the owner. Yet the sentiment underlying that stance is not a blanket endorsement of the organization; rather, it is a cautious acknowledgment that their own experience did not allow for a fair assessment of the people involved. Even as they wish only the best for the company and hope improvements can be made, the difficulty of the experience remains palpable, suggesting that the service's impact on clients can hinge more on specific interactions than on the organization as a whole.
Other parts of the collection skew sharply negative, focusing on problems with leadership, payment practices, and communication. One reviewer characterizes the owner as a persistent problem, accusing him of failing to pay people, with more than one person claiming they did not receive overtime. The accusation extends to the claim that the owner is often out of the country, and there's a provocative charge that overtime wages were not paid to both the reviewer and their spouse. The same voice even alleges that the owner called the reviewer's wife to ask her to remove negative ratings, which amplifies the sense of pressure and intimidation surrounding complaints. These claims, if true, point to structural issues around wage practices, accountability, and professional boundaries in the relationship between staff, clients, and leadership.
Amid the negative charges, there are also explicit critiques that underscore a broader pattern of unreliability and poor management. One account labels the overall operation as having a "horrible work ethic" and "unprofessional management," while another emphasizes "horrible service" with unreliable personal care attendants and even theft. The speaker notes a lack of follow-up from both the owner and the office staff, and they frankly state they would rate the service below one star if it were possible. The thread here is not just about isolated incidents but about a recurring sense that promises of care and accountability do not translate into dependable, transparent practices. The absence of follow-up and the perception of theft create a climate of distrust that cast a long shadow over any potential positive experiences.
Yet within these critical voices there are also counterpoints that remind readers that not everyone's experience is the same. A separate review sings praise, describing a long-term positive relationship with the company - four years - where the environment is described as good and a staff member named Zack is highlighted as wonderful. This positive note stands in stark contrast to the criticisms about unpaid wages or unresponsive leadership, underscoring how divergent experiences can exist even within the same organization. The juxtaposition of "Love them" and "Horrible service" within the same broader set of reviews suggests that quality may be highly variable, influenced by time, place, and the individuals delivering the service.
Taken together, these voices reveal a service with a complex and uneven reputation. There are clients who feel emotionally supported and connected to particular staff members, experiencing a stable and caring relationship over years. At the same time, other clients speak to fear, emotional distress, and a sense of being neglected or exploited, with accusations of unpaid wages, inconsistent attention, and insufficient accountability from leadership. The spectrum of experiences raises important questions about how care is organized, how staff are treated and compensated, and how effectively concerns and complaints are addressed. It also highlights the importance of concrete protections for both clients and employees, including reliable payroll practices, transparent communication, and consistent follow-up when concerns arise.
For anyone considering this service, the collection suggests a need for careful, individualized assessment. If you are drawn to the organization because of the people who are described as wonderful in some accounts, it could be worth asking detailed questions about caregiver assignments, continuity of staff, and the specific support available for emotional needs. If you are weighing concerns about pay, accountability, and follow-up, it would be prudent to seek explicit assurances in writing, request a clear escalation path for complaints, and verify references from current clients about both the care quality and the responsiveness of the leadership. The stories here indicate that the service can both care deeply for some and disappoint others - often depending on who arrives at your doorstep and what personal circumstances surround your search for help."
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Link II in Minneapolis, MN is an assisted living community that provides a comfortable and welcoming environment for seniors. The community offers various amenities to ensure the well-being and convenience of its residents. Each apartment comes fully furnished with cable or satellite TV and Wi-Fi/high-speed internet access. Residents can enjoy their meals in the dining room or choose to cook in their own kitchenette.
The community features beautiful outdoor spaces and gardens where residents can relax and take in the fresh air. Additionally, there is a small library for those who enjoy reading. Housekeeping services are provided to ensure that residents have a clean and tidy living space at all times.
Mercy Link II offers care services designed to support the needs of its residents. Trained staff members are available 24/7 to provide assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications correctly. A mental wellness program is offered to promote emotional well-being.
Dining at Mercy Link II caters to special dietary restrictions, allowing each resident to enjoy meals that meet their specific needs. The community also encourages socialization and engagement through resident-run activities and scheduled daily activities.
The location of Mercy Link II offers convenient access to various amenities in the surrounding area. There are multiple cafes, parks, pharmacies, restaurants, transportation options, places of worship, physicians' offices, and hospitals nearby. This ensures that residents can easily access the services they need or explore new places of interest.
Overall, Mercy Link II provides a comprehensive assisted living experience with various amenities and care services tailored to meet the individual needs of its residents while offering a convenient location within Minneapolis.
Mercy Link II is located at 3149 Columbus Avenue S., Minneapolis, MN 55407 in Hennepin County, Minnesota
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