6727 46Th Avenue North, Crystal, MN 55428
For more information about senior living options: (844) 490-3973
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The reviewer believes Empathy Home Care should be shut down due to alleged illegal activity and abuse. The reviewer claims mental and physical abuse occurs at the facility. The reviewer reports a mice infestation and states they killed 33 mice. The reviewer describes staff as controlling and argumentative. The reviewer notes ongoing investigations by the health department, MDH, a regional Ombudsman, and the police. The reviewer calls the facility a "hole in the wall" and says it should be avoided. The reviewer asserts that many laws are being broken.I am a resident at Empathy Home Care, and I feel compelled to tell the truth about what I've experienced here. What I have seen and felt goes beyond ordinary concerns about care; it feels like a pattern of actions and conditions that should not exist in any facility that is meant to support vulnerable people. The place is described by those who live here as an assisted living facility that should be shut down, not because of isolated mistakes but because of what many residents and their families perceive as illegal activity, as well as ongoing mental and physical abuse. These aren't complaints about a rough week or a mix-up in schedules; they are persistent, troubling issues that shape daily life and safety here.
From my window and my interactions with staff, I've witnessed what I can only describe as a troubling environment that many residents interpret as coercive and controlling. The atmosphere often feels argumentative and tense, with staff members who seem to resist questions or push back when concerns are raised. The way some conversations unfold leaves me feeling that residents' needs are secondary to policies, and that our autonomy is frequently restricted rather than supported. In a setting designed to be safe and nurturing, this dynamic rarely translates into the respectful, person-centered care we deserve.
The conditions inside the facility have added to a sense of alarm and distress. There is a mice infestation that has been repeatedly highlighted as a major issue by multiple residents. Allegations about the extent of the problem have circulated - claims of significant rodent activity that some have described as affecting daily life and basic sanitation. I have heard numbers tossed around about the severity of the infestation, including a claim that 33 mice were killed in a short period and that 12 were killed in just two days. Whether these numbers are fully verified or not, the sheer figure reflects a level of distress that many of us here find unacceptable and unsafe. The idea that an assisted living environment could be overrun by pests to such an extent is enough to undermine any sense of security residents should be able to rely on.
Alongside these material concerns, there is a chronic sense that staff are in control in ways that feel constraining rather than supportive. The daily reality for many of us includes frequent interactions that feel heavy with power dynamics, where questions about care plans, medications, and routines are met with defensiveness or dismissal rather than clear, collaborative communication. When residents try to speak up about pain, confusion, or discomfort, the responses can be curt or evasive, reinforcing a belief that we are merely passengers rather than active participants in our own care. This dynamic contributes to a broader impression of a facility where residents are not fully seen or heard.
There is also a sense, supported by information from outside the facility, that serious investigations have been launched. The health department, along with MDH, a regional Ombudsman, and a Police Department investigation, have all been mentioned as being involved with issues at this location. While I cannot confirm every detail or guarantee outcomes, the knowledge that multiple authorities are reviewing the situation adds gravity to the concerns voiced by residents. It is distressing to live in a place where external investigations are active, yet the day-to-day experience remains unsettled and uncertain for people who rely on this facility for safety and care.
The overall impression I've carried, and many others have echoed, is that Empathy Home Care is a place to avoid. The combination of alleged illegal activity, perceived abuse of residents, and a troubling environmental health issue creates a climate that feels unsafe for those who need support the most. The words used by residents to describe the facility - "hole in the wall," "bottom of disgust," and "many laws being broken" - capture the emotional weight of living in a place where the basic promise of care seems compromised. It isn't simply that things could be better; the concern is about fundamental violations of safety and dignity that should never be accepted as routine.
There are clearly extensive issues that go beyond isolated incidents, touching on mental distress, safety, and legality. The concerns raised here are serious enough to interrupt the peace of mind that families expect when entrusting a loved one to a care setting. I want to be clear that these are the experiences and perceptions shared by residents who are trying to survive day by day within these walls. If you are evaluating Empathy Home Care for yourself or a loved one, consider the breadth and depth of concerns that residents have raised, and weigh those against any information you may receive from other sources. The message I'm sending is simple and urgent: please believe the gravity of what residents are saying, and take it into account when making decisions about care, safety, and where to seek help.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (13 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empathy Home Care in Crystal, MN is an assisted living community that specializes in memory care. Our community provides a safe and comfortable environment for individuals with memory impairments, such as dementia or mild cognitive impairment.
Residents of Empathy Home Care enjoy a range of amenities designed to enhance their quality of life. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. The dining room offers nutritious meals prepared according to special dietary restrictions, ensuring residents' specific needs are met. Housekeeping services are provided to maintain a clean and tidy living space.
Our community also features inviting outdoor spaces and a garden where residents can relax and enjoy nature. We provide move-in coordination services to ensure a smooth transition for new residents.
Empathy Home Care offers comprehensive care services with 24-hour supervision. Our highly trained staff is available to assist residents with activities of daily living, including bathing, dressing, and transfers. Medication management is provided to ensure the proper administration of medications. We also coordinate with health care providers to monitor residents' health and well-being.
For those requiring specialized memory care programming, we offer activities tailored to promote mental wellness and engagement. Resident-run activities and scheduled daily activities encourage socialization and provide enjoyable experiences for our residents.
Transportation arrangements are available for medical appointments, ensuring that residents have access to necessary healthcare services. Additionally, there are several cafes, parks, pharmacies, restaurants, places of worship, physicians, and hospitals conveniently located nearby.
At Empathy Home Care in Crystal, MN, we strive to create a supportive community where individuals with memory impairments can live comfortably while receiving the personalized care they need.
Empathy Home Care is located at 6727 46Th Avenue North, Crystal, MN 55428 in Hennepin County, Minnesota
Empathy Home Care's comprehensive suite of services is designed to enhance the quality of life for residents experiencing various stages of dementia or Alzheimer's disease. Assistance with dressing and bathing promotes dignity and comfort, while meal preparation and service ensure proper nutrition tailored to individual dietary needs. Medication management minimizes the risk of missed doses or harmful interactions, supporting overall health. Transportation arrangements facilitate access to medical appointments, maintaining continuity in care through coordination with health care providers. The focus on activities of daily living empowers residents to retain independence for as long as possible, complemented by specialized memory care programming that fosters cognitive engagement. With 24-hour supervision and dedicated services such as assistance with transfers, the environment is both safe and supportive. Additionally, initiatives like the mental wellness program and support for mild cognitive impairment address emotional well-being, creating a holistic approach to memory care that nurtures both physical and psychological needs.
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