Information last verified:
12600 Whitewater Drive, Minnetonka, MN 55343
For more information about senior living options: (844) 490-3973
John-Mark is the absolute best. They have great staff who are very professional and courteous. They are a great company for in-home healthcare needs and for PCA employees. Caring professionals provide badly needed in-home services for vulnerable adults and the elderly, and sincerely want to make a positive difference in people's lives. The management and the nurses sincerely want to make a positive difference in people's lives. They have good people who are organized and know what's going on.
ACCRA does not reimburse submitted expenses and payroll is paid late. The company is described as unorganized and not knowing what they are doing. There are payroll discrepancies, with normal hours possibly paid less or not at all. ACCRA failed to pay waiver-year bills and reimburse expenses, leading to service disruption (ADT cut off) and leadership blamed for the mess. The payroll department and customer service are terrible, with rude staff and poor communication. The app is unusable, plagued by login/logout glitches and frequent crashes. Timesheet submission processes are changed without explanation, causing confusion. The company is not family-oriented and may drop clients, failing to provide needed assistance.Accra Care V in Minnetonka is best suited for families that need in-home caregiving support and can tolerate a less predictable administrative environment. The core value here is practical, hands-on care: skilled PCAs and professional staff who, when the system cooperates, deliver meaningful daily assistance for disabled or elderly loved ones. This community can be a fit for households that are prepared to supervise and intervene in the back-office processes, billing, reimbursements, and payroll, so the caregiving team can stay focused on the person receiving care.
Those considering alternatives should closely weigh financial reliability and responsive administration. The most consistently troubling thread in reviews is the payroll lag and reimbursement delays, sometimes stretching to weeks or months. Clients depend on timely caregiver pay and timely expense reimbursements to keep services stable; when those are late or incomplete, the whole care plan frays. Families needing predictable W-2s, clear reimbursement timelines, or a consistently responsive support line will likely find better alignment with other FMS providers or direct home-care agencies with stronger track records for administrative reliability.
The upside is tangible when Accra’s front-line staff are on their A-game. Several reviews point to caring professionals who show up, communicate, and perform well, with independent caregivers who are capable and reliable under the right conditions. A few staff members stand out for their professionalism and dedication, suggesting there is real merit to the caregiving core of the operation. These strengths matter because, in a humane, in-home setting, the quality of the caregiver can translate into better daily living, safer routines, and more meaningful engagement for clients. Yet these positives can be undermined entirely by the back-office chaos if payroll and reimbursements repeatedly fail to land on time.
The dominant pitfalls are focused in administration and communication. Late payroll, missing expenses, and delayed reimbursements are common enough to destabilize service. The app that supports timesheets and payments is repeatedly criticized for glitches, login issues, and general unreliability, compounding the frustration. Calls often yield long hold times or unsatisfactory responses, and changes in how to submit hours or requests for funds are made with little explanation. The risk is not just an inconvenience, these failures erode trust, threaten caregiver stability, and place the client’s daily routines at the mercy of a strained, under-resourced office.
For families navigating a choice, the practical path is to demand safeguards before committing. If choosing Accra, secure a dedicated account liaison, written timelines for reimbursements (targeting a 5–7 business-day window where possible), and explicit guarantees that payroll will not be irregular again. Insist on clear, proactive communication whenever policy or process changes are contemplated. Build contingencies: have alternate funding channels ready, confirm cancellation terms, and consider a narrow trial period to test the cadence of payments and responsiveness. Given the history, it is prudent to compare with other FMS providers or local home-care agencies in Minnesota that deliver similar in-home care with more consistent administrative performance.
Ultimately, Accra Care V presents a split decision. If the priority is high-quality, compassionate in-home care and the family can actively manage and chase administrative issues, the arrangement can meet meaningful needs and sustain routines day to day. However, for households whose stability hinges on precise, timely payments and predictable service, the cons overwhelm the pros. Families with disabled children or tight household budgets should scrutinize alternative providers that demonstrate steadier payroll, transparent reimbursements, and more dependable client support. In the current landscape, Accra is best approached with caution and a readiness to enforce tight operational boundaries from day one.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accra Care V is an assisted living community located in the beautiful Minnetonka, MN. Our community offers a range of amenities to enhance our residents' comfort and enjoyment. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, Wi-Fi/high-speed internet, and a telephone. Residents also have access to our lovely outdoor spaces and gardens.
At Accra Care V, we prioritize the well-being of our residents by providing exceptional care services. Our dedicated staff is available 24/7 to offer supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. Our team members are experienced in medication management and can provide diabetes diets and special dietary restrictions for those with specific needs.
In addition to our comprehensive care services, we offer various dining options tailored to meet special dietary restrictions. Meal preparation and service are provided so that residents can enjoy delicious and nutritious meals without any hassle.
We understand the importance of staying active and engaged within the community. That's why we offer resident-run activities as well as scheduled daily activities for everyone's enjoyment. Whether it's socializing with neighbors or participating in stimulating programs, there is always something exciting happening at Accra Care V.
Our location in Minnetonka provides easy access to a wide range of amenities nearby. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals just a short distance away.
Accra Care V strives to create a warm and welcoming environment where residents feel at home while receiving the highest level of care and support they need. Contact us today to learn more about how we can meet your loved one's assisted living needs in Minnetonka!
Accra Care V is located at 12600 Whitewater Drive, Minnetonka, MN 55343 in Hennepin County, Minnesota
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