Accra Care V

12600 Whitewater Drive, Minnetonka, MN 55343

For more information about senior living options: (844) 490-3973

2.9 from 54 reviews
5 stars
24
4 stars
1
3 stars
0
2 stars
2
1 stars
27

Assisted Living

Overall Review of Accra Care V

Pros

  • pro John-Mark is the absolute best.
  • pro Caring professionals provide badly needed in-home services for vulnerable adults and the elderly.
  • pro The management and the nurses sincerely want to make a positive difference in people's lives.
  • pro Accra Care used to be great as an FMS provider.
  • pro ACCRA is described as a great company for in-home healthcare needs and for PCA employees.

Cons

  • pro ACCRA does not pay expenses submitted.
  • pro ACCRA pays payroll late.
  • pro There is nothing good about ACCRA.
  • pro ACCRA is very unorganized and does not know what it is doing.
  • pro ACCRA does not pay parent pay on time nor reimburse expenses.
  • pro Clients have to fight to get expense reimbursements; reimbursements are delayed.
  • pro ACCRA shut off ADT due to unpaid bills and unreimbursed expenses; the operation is understaffed.
  • pro The top management is mismanaging the company and needs reinvestment.
  • pro ACCRA requires excessive paperwork and still delays reimbursements.
  • pro Payroll is a mess; employees miss checks and cannot get explanations.
  • pro Timecard submissions fail because forms lack required fields; employees must resubmit.
  • pro Working with ACCRA is a nightmare; customer service is rude and unhelpful.

Review

The collection of experiences with ACCRA paints a picture of a company that many families and caregivers rely on for in-home healthcare and financial management services, but which a large number of users feel is consistently letting them down. Across reviews, the common threads include late or inconsistent payroll, unreimbursed expenses, and a sense that the organization is overwhelmed, under-staffed, and poorly communicative. While a few lines poke through that suggest positive experiences, the prevailing sentiment is frustration, mistrust, and the imperative for a major overhaul.

One of the most persistent complaints is about payroll. Numerous reviewers describe getting paid late every pay period, with some suggesting that the system isn't even paying them for their full hours. There are reports that time sheets are rejected or flagged for missing signatures or dates, when the forms already contain the necessary information. Some employees fear that they are being underpaid or that their true hours aren't being captured, while others recount repeated difficulties when trying to resolve these payroll issues. The recurring reality for many is an ongoing struggle to receive timely and correct compensation, causing stress both for caregivers and the families who depend on their services.

Closely tied to payroll woes are problems with reimbursements and expenses. Several reviews recount expense reports that were never paid, including reimbursements for the end of a waiver year and other critical out-of-pocket costs. In some extreme cases, lines of communication broke down to the point where a key service - ADT bills or related accounts - were cut off due to unpaid bills, which then triggered further investigations and more unpaid reimbursements. The emotional and financial impact on families is clear: when families are counting on timely reimbursements to cover essential care-related expenses, delays and denials feel not only unfair but destabilizing to the care arrangement itself.

Communication, or the lack thereof, emerges as a major source of aggravation. Reviewers describe offices and departments that are hard to reach, with long holds, unanswered calls, unanswered emails, and delayed responses. Several accounts note that processes or forms changed without proper notice, leaving clients and PCAs scrambling to adapt. The result is a sense of being left in the dark about expectations, deadlines, and what is required to keep the funds flowing and services uninterrupted. Some reviews emphasize that even when forms or forms were acknowledged, timely action did not follow, exacerbating the problem.

The operational backbone of ACCRA also appears strained. Multiple commenters point to a shortage of skilled office staff needed to handle the workload of clients, PCAs, and paid parents. There is blame directed toward top management for failing to reinvest in the business and for making changes without clear communication or sufficient staffing to support those changes. The impression left is that the organization is overwhelmed, leading to systemic issues that ripple through every facet of service delivery - from payroll and reimbursements to timely order placement and day-to-day support for families navigating complex care needs.

Within this broad critique, there are a few brighter notes. A couple of reviewers acknowledge that ACCRA has had positive moments, particularly praising certain individuals. One speaker calls John-Mark "the absolute best," and another mentions that caring professionals are doing meaningful work in home health services. A few lines also recognize that for some people, the services themselves can be valuable, noting that in-home care is important and that some aspects of the company's work are appreciated. Still, these positive threads are far outweighed by the frustration and dissatisfaction voiced by many others, and even those positive comments are often tempered by the surrounding criticisms.

For families, particularly those caring for disabled children or adults, the recurring message is one of caution and urgency. Reviewers emphasize the emotional and practical strain of waiting on payments or reimbursements, of fighting for what is owed, and of dealing with inconsistent access to timely information or support. When expenses and payroll are uncertain, the entire caregiving arrangement becomes harder to manage, complicating daily responsibilities and the financial planning that families must undertake to ensure stable care.

In summary, the overall tone is that ACCRA, at least in the experiences shared here, is failing to meet the basic expectations of reliability and timely support that families and PCAs depend on. The themes of late or underpaid wages, unreimbursed expenses, communication gaps, staffing shortages, and management misalignment combine to create a picture of a company in need of a substantial overhaul. A few individuals defend the value of the services or highlight standout staff, but the prevailing sentiment is that significant improvements are required, and that many families would be better served by exploring other providers or FMS options until these critical issues are addressed.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (11 miles away) Minneapolis-St Paul International (11 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Accra Care V is an assisted living community located in the beautiful Minnetonka, MN. Our community offers a range of amenities to enhance our residents' comfort and enjoyment. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, Wi-Fi/high-speed internet, and a telephone. Residents also have access to our lovely outdoor spaces and gardens.

At Accra Care V, we prioritize the well-being of our residents by providing exceptional care services. Our dedicated staff is available 24/7 to offer supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. Our team members are experienced in medication management and can provide diabetes diets and special dietary restrictions for those with specific needs.

In addition to our comprehensive care services, we offer various dining options tailored to meet special dietary restrictions. Meal preparation and service are provided so that residents can enjoy delicious and nutritious meals without any hassle.

We understand the importance of staying active and engaged within the community. That's why we offer resident-run activities as well as scheduled daily activities for everyone's enjoyment. Whether it's socializing with neighbors or participating in stimulating programs, there is always something exciting happening at Accra Care V.

Our location in Minnetonka provides easy access to a wide range of amenities nearby. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals just a short distance away.

Accra Care V strives to create a warm and welcoming environment where residents feel at home while receiving the highest level of care and support they need. Contact us today to learn more about how we can meet your loved one's assisted living needs in Minnetonka!

Nearby Places of Interest

Physicians

  • Children's Hospitals and Clinics of Minnesota's Ear, Nose and Throat (0.3 miles)
  • Park Nicollet Clinic (3.4 miles)
  • Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (5.3 miles)
  • Twin Cities Orthopedics Edina - Crosstown (5.5 miles)
  • Metropolitan Dermatology & Cutaneous Surgery PA (5.7 miles)
  • CCRM Fertility of Minneapolis (5.7 miles)
  • University of Minnesota Physicians Heart at Fairview Southdale Hospital (5.7 miles)

Pharmacies

  • Love Shack (1.7 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (3.1 miles)
  • Walgreens (3.1 miles)
  • Walgreens (3.2 miles)
  • Walgreens (3.3 miles)
  • Walgreens (4.4 miles)

Restaurants

  • Duke's On 7 (2.3 miles)
  • Old Chicago (2.9 miles)
  • Tavern 4 & 5 (3.2 miles)
  • McDonald's (3.2 miles)
  • Taco Bell (3.6 miles)
  • Chick-Fil-A (4 miles)
  • Wooden Hill Brewing (4.7 miles)

Places of Worship

  • Shepherd of the Hills Lutheran Church (3 miles)
  • St Therese of Deephaven (4.4 miles)
  • Grace Church (4.8 miles)

Hospitals

  • Abbott Northwestern Center For Outpatient Care (3.6 miles)
  • Park Nicollet Methodist Hospital (4.5 miles)
  • Fairview Southdale Hospital (5.8 miles)
  • Wedge Industries (7.9 miles)

Parks

  • McGuire Park (3.8 miles)
  • Aquila Park (4.3 miles)
  • Bandimere Heights Park (5.3 miles)
  • Dakota Dog Park (5.7 miles)
  • Lake Susan Park (6 miles)
  • Lake Ann Park (6 miles)
  • Centennial Lakes Park (6.1 miles)

Cafes

  • Angel Food Bakery & Coffee Bar (4.6 miles)
  • Panera Bread (5.2 miles)
  • Jinx Tea (5.8 miles)
  • Starbucks (6 miles)
  • Caribou Coffee (6.7 miles)
  • Panera Bread (7.8 miles)

Theaters

  • 0705 Amc Southdale 16 (5.9 miles)

Frequently Asked Questions

Where is Accra Care V?

Nearby Communities

Assisted Living in Nearby Cities

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