Shelby Crossing Health Campus

Pros

• The staff at Shelby Crossing Health Campus were very attentive and accommodating.
• The facilities at Shelby Crossing Health Campus were clean and nice.
• The meals at Shelby Crossing Health Campus were better than expected.
• The staff members at Shelby Crossing were extremely helpful and friendly.
• The campus at Shelby Crossing was immaculate and furnished lavishly.
• The rehab received at Shelby Crossing was outstanding in overall recovery.

Cons

• The facility had poor phone communication and was unresponsive to calls in the middle of the night or early in the morning.
• The cleanliness of the facility was not up to standard, with garbage left on the floor and dirty tables.
• The food quality and variety was subpar, with cold and unappetizing meals.
• There were issues with missing clothing that miraculously appeared when it was time for the patient to leave.
• The staff seemed defensive and dismissive when concerns were raised.
• There were frustrations with the lack of updates and notes regarding the patient's progress during rehab.
• Move-in fees at Shelby Crossing were higher compared to other places.
• Some found Shelby Crossing more like a nursing home than an assisted living facility.
• There were complaints about understaffing, especially on afternoons and weekends, leading to poor employee morale.
• The executive director did not engage with residents and families or resolve concerns effectively.

Review

Shelby Crossing Health Campus, a rehabilitation facility, has received mixed reviews from families who have had loved ones stay there. One family member expressed disappointment with the facility, stating that there were issues with communication and responsiveness. They claimed that phone calls went unanswered, and their father was not properly taken care of unless they intervened. Additionally, they mentioned cleanliness concerns and subpar food during a virus outbreak. The family felt that their concerns were met with defensiveness rather than a willingness to address the issues.

However, not all reviews were negative. Another person shared their positive experience with Shelby Crossing Health Campus when their loved one stayed in a studio apartment at the facility. They praised the cleanliness of the space and the availability of amenities such as a gym and areas for socializing. They also commended the staff for being professional and attentive.

A third reviewer had nothing but praise for Shelby Crossing Health Campus when their mother stayed in their nursing home section. They found the staff to be accommodating and attentive, even notifying them when their mother fell ill. The reviewer also highlighted the quality of meals provided and noted that there were various activities available for residents.

Another individual mentioned liking Shelby Crossing Health Campus but felt that the move-in fees were higher compared to other places. Despite this concern, they still appreciated the activities offered and the dining services provided during their mother's rehab stay.

Although some reviewers had positive experiences overall at Shelby Crossing Health Campus, others expressed dissatisfaction with certain aspects of the facility. One individual felt that it resembled more of a nursing home than what their mother needed at the time but acknowledged the friendliness of staff members.

Lastly, someone left a scathing review citing insufficient staffing on weekends and poor employee morale. They criticized management for allegedly misleading families about Medicaid beds, claiming there was no guarantee despite what was promised.

Despite differing opinions, one reviewer who stayed at Shelby Crossing Health Campus specifically for post-surgery rehabilitation praised the outstanding treatment received. They highlighted the immediate response to their needs, the immaculate campus, and the lavish dining room. This reviewer highly recommended the facility for its top-notch rehabilitation services.

In conclusion, Shelby Crossing Health Campus has received both positive and negative reviews. While some individuals were pleased with the amenities, cleanliness, and staff attentiveness, others expressed concerns about communication issues, cleanliness standards during a virus outbreak, and misleading promises regarding Medicaid beds. However, one review stood out as overwhelmingly positive in praising the exceptional care and rehabilitation provided at Shelby Crossing Health Campus.

Restaurants

• Taco Bell (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Ciccarelli's Premier Sports Club & Eatery (0.8 miles)
• Wendy's (1.1 miles)
• Boston's Restaurant & Sports Bar (1.1 miles)
• McDonald's (1.2 miles)
• National Coney Island (1.2 miles)

Cafes

• Panera Bread (0.8 miles)
• The Hot Spot Coffee (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.5 miles)
• Tim Hortons (5.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)

Places of Worship

• Shelby Bible Church (1 miles)
• St Peter Lutheran Church (3.8 miles)

Parks

• Whispering Woods Park (1.6 miles)
• Waldenburg Park (3 miles)
• Dodge Park (3.4 miles)
• Mae Stecker Park (3.6 miles)
• Clinton Township Parks & Recreation (4.3 miles)
• River Bends Park (5.3 miles)
• Earl E Borden Park (5.9 miles)

Physicians

• Michigan Surgery Specialists - Shelby Township (1.9 miles)
• Henry Ford Shelby Ob/Gyn (2.3 miles)
• Mmi Dr M Chen (2.3 miles)
• Midwest Center For Dermatology (2.4 miles)
• Partridge Creek Center For Womens Health (2.6 miles)
• Macomb Endoscopy Center (2.9 miles)
• Ascension Stonebridge Orthopedic Urgent Care (3.1 miles)

Theaters

• Emagine Macomb (2.5 miles)
• MJR Partridge Creek Digital Cinema 14 (2.5 miles)
• AMC Forum 3 (3.7 miles)

Hospitals

• St John Medical Center (3.2 miles)