Shelby Nursing Center

Pros

• Some therapy staff members, such as Kyle, Rachel, and Kathy, were praised for their exceptional support in helping patients recover.
• The facility was described as beautiful, clean, and well-maintained, providing a comfortable environment for residents.
• Many patients appreciated the decent food offered at the center compared to other rehab facilities they had experienced.
• The recreational activities and transportation services provided by the staff were seen as beneficial for residents with mobility challenges.
• Some family members noted that certain nurses and aides were caring and showed genuine affection for their patients.
• The spacious therapy rooms received positive feedback from visitors impressed by the rehabilitation efforts taking place there.

Cons

• The facility provided horrible care, leading to the patient's deterioration instead of improvement.
• Many staff members lacked knowledge and failed to address patients' health concerns effectively.
• Patients were often left in unsanitary conditions for extended periods without proper assistance.
• Communication among staff was poor, resulting in conflicting information and inadequate responses to family inquiries.
• There was a significant issue with understaffing, which compromised the quality of care.
• Patients experienced neglect, including being left unattended for long durations and not receiving necessary medical attention.
• Social workers and admissions staff demonstrated a lack of empathy and responsiveness to family needs.
• Personal belongings frequently went missing, adding to the frustration of families dealing with their loved ones' care issues.
• The overall experience led families to feel that their loved ones were treated inhumanely and deprived of dignified care.

Review

The Shelby Rehabilitation Center, located at 46100 Schoenherr Rd., Shelby Township, MI, has garnered a range of reviews from individuals and families who have experienced care within its walls. While some patients praise the facility's rehabilitation services provided by occupational and physical therapists, many others express deep frustration and anger over the level of nursing care offered to their loved ones. The general consensus is that despite the beautiful environment and state-of-the-art facilities, the quality of healthcare falls short in critical areas.

Families often report experiences of neglect that left their loved ones worse off than when they arrived. One reviewer detailed an alarming account of their father's experience post-COVID recovery at the center; rather than improving, his condition deteriorated during his stay. Frustrations mounted as family members faced unanswered questions and delayed responses from administration regarding their concerns about inadequate care. Such situations are echoed across multiple testimonials, where families felt compelled to intervene personally to ensure their relatives received basic needs like medication and assistance with hygiene—the very services for which they were billed.

Communication issues seem endemic within the facility. Family members describe a scenario where multiple staff members provide conflicting information about patient care or conditions. A common frustration is the lack of coordination among caregivers leading to confusion about patients' needs. For instance, one reviewer noted that staff failed to recognize significant symptoms such as diarrhea or changes in health status, leading to unnecessary delays in treatment when urgency was required.

Moreover, there appear to be severe staffing shortages that exacerbate these problems. Regular complaints highlight how understaffing seems by design—focused more on cost-saving measures than on providing adequate care for vulnerable patients. This systemic issue has led to unacceptable scenarios where patients were left unattended for extended periods or denied assistance even in urgent circumstances such as toileting needs or medical emergencies like strokes.

Despite these negative reports concerning nursing aides and administrative support, some individuals did acknowledge positive experiences with specific departments like occupational and physical therapy. Therapists were described as compassionate professionals who genuinely cared for their patients’ rehabilitation journeys. Those who interacted with therapists often shared glowing reviews about their dedication and effectiveness in helping patients regain strength following injury or illness.

On the other hand, there remain grave concerns regarding resident safety and dignity amidst allegations of neglectful practices—ranging from vanishing personal belongings to a stark lack of surveillance over vulnerable residents leading to serious accidents like falls resulting in injuries requiring stitches. Family members recount distressing incidents exemplifying negligence: patients enduring painful bodily conditions while receiving insufficient attention or being subjected to humiliating situations without timely intervention.

In conclusion, while Shelby Rehabilitation Center boasts modern facilities and commendable therapy services essential for patient recovery, it is overshadowed by consistent complaints surrounding nursing care quality and communication failures amongst staff members. Families seeking a supportive environment for their loved ones may want to reconsider this facility based on personal accounts indicating that compassionate patient care remains alarmingly inconsistent here—a crucial factor in any rehabilitation journey’s success.

Restaurants

• Taco Bell (0.5 miles)
• Chick-Fil-A (0.5 miles)
• Wendy's (0.8 miles)
• McDonald's (0.9 miles)
• Ciccarelli's Premier Sports Club & Eatery (0.9 miles)
• National Coney Island (1 miles)
• Boston's Restaurant & Sports Bar (1 miles)

Cafes

• Panera Bread (0.6 miles)
• The Hot Spot Coffee (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (4.1 miles)
• Starbucks (4.8 miles)
• Starbucks (5.4 miles)
• Tim Hortons (5.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.8 miles)
• Walgreens (2.4 miles)

Places of Worship

• Shelby Bible Church (1.2 miles)
• St Peter Lutheran Church (4 miles)

Parks

• Whispering Woods Park (1.5 miles)
• Dodge Park (3.1 miles)
• Waldenburg Park (3.2 miles)
• Mae Stecker Park (3.8 miles)
• Clinton Township Parks & Recreation (4.2 miles)
• River Bends Park (5.6 miles)

Physicians

• Michigan Surgery Specialists - Shelby Township (2.2 miles)
• Mmi Dr M Chen (2.3 miles)
• Midwest Center For Dermatology (2.3 miles)
• Henry Ford Shelby Ob/Gyn (2.5 miles)
• Partridge Creek Center For Womens Health (2.6 miles)
• Macomb Endoscopy Center (3.1 miles)
• Ascension Stonebridge Orthopedic Urgent Care (3.4 miles)

Theaters

• MJR Partridge Creek Digital Cinema 14 (2.5 miles)
• Emagine Macomb (2.8 miles)
• AMC Forum 3 (3.6 miles)

Hospitals

• St John Medical Center (3.4 miles)