Bickford of Shelby

Save

  • Interior

    A cozy dining area with empty tables and chairs, featuring a puzzle laid out on one of the tables.

  • Outdoors

    A decorated van with a tree illustration parked outdoors.

  • Decor

    A well-decorated bathroom featuring a toilet, sink, and wall art, with a safety rail installed next to the toilet.

  • Living Room

    A cozy living room with a fireplace and elegant seating arrangements.

  • Building

    A modern residential building with well-maintained landscaping and a patio area.

  • Architecture

    A cozy restaurant interior with wooden furniture and warm lighting.

  • Bedroom

    A cozy bedroom with a single bed, decorative wall art, and ample natural light streaming through the window.

  • Windows

    A cozy living room with a teal sofa and a wooden coffee table in front of large windows.

  • Dining

    An elegantly designed dining room featuring a wooden table, upholstered chairs, and a family tree wall art.

  • Landscaping

    A cozy patio area with a wooden pergola and outdoor furniture, surrounded by well-maintained landscaping.

  • Lighting

    A cozy lobby with comfortable seating and a reception desk.

  • Artwork

    A cozy and well-decorated living room with elegant furnishings and soft lighting.

  • Seating Area

    A cozy outdoor patio with cushioned seating and a coffee table, surrounded by decorative plants.

  • Fireplace

    A cozy living room features a stone fireplace, flat-screen TV, and plush seating.

Bickford of Shelby

48251 Schoenherr Road, Shelby Township, MI 48316

For more information about senior living options: (844) 490-3973

3.9 from 41 reviews
5 stars
29
4 stars
0
3 stars
0
2 stars
1
1 stars
11

Assisted Living Memory Care

Overall Review of Bickford of Shelby

Pros

  • pro Bickford is always finding meaningful ways to bring residents together.
  • pro Residents and staff know each other on a first-name basis, creating a family-like atmosphere.
  • pro The director and her team are described as providing excellent care and going above and beyond to meet residents' needs.
  • pro The activities director makes every day a special day for residents.
  • pro The Shelby Township location is praised as a best-in-class, loving, and welcoming place.
  • pro The facility offers great meals, events, and outings that residents enjoy.
  • pro The branch leadership team is very attentive to both staff and residents.
  • pro The facility is described as clean and well-maintained, with helpful staff.
  • pro The care and compassion shown to residents and families is highlighted as outstanding.

Cons

  • pro Level 5 care is described as terrible, with staff visiting only 3?4 times a day and sometimes skipping meals.
  • pro Laundry is not kept up or is missing, and showers occur only about once a week.
  • pro Staff do not encourage residents to leave their rooms, walk around, or socialize.
  • pro Promises made by staff to improve care are not followed through.
  • pro Overnight staff are accused of neglect and failing to help with bathroom assistance, leaving residents unattended.
  • pro Several reviewers say they would not recommend the facility and claim staff are undertrained and do not care about residents.
  • pro There are accusations of misrepresentation during tours and of paying for level 5 care that is not delivered.
  • pro In one case, a ring camera was used to document neglect.

Review

Bickford of Shelby Township is a place that sparks strong and divergent feelings among families who have entrusted their loved ones to its care. The feedback ranges from deeply hopeful and grateful to sharply critical, painting a picture of a community with real strengths as well as serious gaps. On one hand, many reviews highlight a warm, intimate atmosphere where staff and residents feel like part of a close-knit family. On the other hand, a number of families describe care lapses that they found unacceptable, sometimes after months of patience and multiple conversations with management.

Several reviewers report significant concerns about "level 5" care, with specific complaints about the consistency and immediacy of attention. One family describes Dad receiving attention only three to four times a day for medications and meals, if he even makes it to meals. Others complain about shower frequency and the promptness of daily living tasks, including laundry and bedding. There are mentions of scheduled showers being postponed, laundry backing up, and care tasks not being completed as promised. The frustration is compounded by alleged gaps between what staff say they'll do in meetings with families and what actually happens, leaving families worried about ongoing safety and dignity for their loved ones.

Safety and bedside care are recurring themes in the negative reviews. Some families report overnight staff that they feel neglects basic needs, including bathroom assistance, and describe a general sense that residents are not being helped promptly. A number of reviewers recount difficulty reaching the facility by phone or feeling ignored when they raise concerns. There are poignant reminders of the emotional toll of feeling unsafe or unheard, such as a resident telling a visiting nurse she doesn't feel safe at the community, and one family even installing a ring camera to monitor care. The sense that management or leadership is not consistently present or responsive adds to the distress for families seeking reassurance.

Despite the troubling accounts, there are equally vivid, positive experiences that paint Bickford of Shelby as a special place for many residents and families. Numerous reviews celebrate the intimate setting where staff members know residents by name and where there is a visible sense of community. Families speak highly of compassionate caregivers, reliable routines, and a staff culture that prioritizes the human connection. The activities program is frequently praised, with specific examples such as residents making homemade dog treats for local shelter dogs, dessert bake-off events, and a director who asks residents to share why they like or dislike certain activities. These moments of engagement, care, and joy are described as meaningful lifelines that give families peace of mind.

The positive feedback often centers on the people who make the building feel like a home. Comments about the director and the team emphasize professionalism, attentiveness, and a willingness to go above and beyond to provide quality care. Some reviews highlight the strength of the "family feel," noting that staff, residents, and even visiting professionals like physical therapists find the environment supportive and collaborative. There are stories of long-term satisfaction: families whose loved ones thrived, enjoyed meals and outings, and felt secure knowing care was in capable hands. In these accounts, Bickford is portrayed as a place where residents can still enjoy daily activities, social interaction, and a sense of belonging.

The overall picture is a complex mosaic. For every story celebrating compassionate caregivers and a strong sense of community, there is another recounting missed showers, delayed laundry, or unmet promises. Some reviewers explicitly caution others about tours versus day-to-day realities, warning that the polished impression during a tour can starkly contrast with ongoing experiences once a loved one becomes a resident. A few accounts even describe dramatic steps taken to document concerns, such as bringing in external monitors or escalating concerns to corporate channels. These contrasts underscore the variability in experiences across different shifts, staff teams, and days.

In all, Bickford of Shelby Township emerges as a place with undeniable strengths and some serious challenges. Families who find the facility warm, attentive, and active describe a living environment that feels like a true community - one where residents are known, engaged, and cared for with a personal touch. Yet, others voice urgent warnings about inconsistent care, leadership gaps, and reliability concerns that can erode trust and safety. The divergence in experiences suggests that outcomes may hinge on factors such as staffing levels at any given time, the specific care plan in place, and how well families stay engaged and advocate for their loved ones.

For families considering this community, the takeaway is nuanced. If you value an intimate, activity-rich setting and have the time and willingness to collaborate closely with staff and management, Bickford can feel like a home rather than a facility. If you are looking for unwavering, consistently delivered care without the need for ongoing advocacy and oversight, you may want to scrutinize current staffing patterns, review how care plans are managed, and ask targeted questions about basic daily living tasks - showering frequency, laundry, bedding, mobility support, and promptness of assistance. In the end, the choice will depend on balancing the comfort and camaraderie described by some against the care gaps and management concerns reported by others.

Features

Housing

  • 74 resident community capacity 74 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bickford of Shelby is an assisted living community located in Shelby Township, MI, specializing in memory care. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents. We have a beauty salon for personal grooming needs, as well as cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, and we also provide a computer center and Wi-Fi for staying connected with loved ones.

Residents can enjoy their meals in our elegant dining room, which offers restaurant-style dining with special dietary restrictions accommodated. For leisure activities, we have a fitness room, gaming room, small library, and outdoor space where residents can relax and enjoy nature. Our wellness center provides opportunities for physical exercise and mental wellness programs.

At Bickford of Shelby, our dedicated staff is available 24/7 to assist residents with activities of daily living such as bathing, dressing, and transfers. We offer medication management services to ensure proper administration of medications and follow diabetes diets when necessary. Specialized memory care programming is provided to support those with mild cognitive impairment.

Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for easy access to essential services. Whether it's engaging in planned day trips or participating in resident-run activities within the community itself, there are plenty of opportunities for socialization and enrichment at Bickford of Shelby.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (1.2 miles)
  • Walgreens (1.3 miles)
  • Walmart Pharmacy (1.8 miles)
  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.5 miles)

Places of Worship

  • Shelby Bible Church (1 miles)
  • St Peter Lutheran Church (3.3 miles)

Restaurants

  • Mavrix Restaurant & Bar (1.1 miles)
  • Ciccarelli's Premier Sports Club & Eatery (1.2 miles)
  • Taco Bell (1.4 miles)
  • Pancake Factory (1.5 miles)
  • Taco Bell (1.5 miles)
  • Miguel's Cantina (1.5 miles)
  • Chick-Fil-A (1.6 miles)

Physicians

  • Michigan Surgery Specialists - Shelby Township (1.2 miles)
  • Henry Ford Shelby Ob/Gyn (1.5 miles)
  • Ascension Stonebridge Orthopedic Urgent Care (2.4 miles)
  • SVS Vision Optical Centers (2.6 miles)
  • Professional Hearing Aid Center (2.9 miles)
  • G.I. Medicine Associates, PC (2.9 miles)
  • Eastside Skin Care & Laser Center (2.9 miles)

Cafes

  • Panera Bread (1.6 miles)
  • The Hot Spot Coffee (2 miles)
  • Starbucks (3 miles)
  • Starbucks (4.4 miles)
  • Starbucks (4.9 miles)

Parks

  • Whispering Woods Park (1.6 miles)
  • Mae Stecker Park (2.8 miles)
  • Waldenburg Park (3.3 miles)
  • Dodge Park (4 miles)
  • River Bends Park (4.7 miles)
  • Clinton Township Parks & Recreation (5 miles)
  • Earl E Borden Park (5.6 miles)

Theaters

  • Emagine Macomb (1.9 miles)
  • MJR Partridge Creek Digital Cinema 14 (3 miles)
  • AMC Forum 3 (3.8 miles)

Hospitals

  • St John Medical Center (2.9 miles)

Frequently Asked Questions

Where is Bickford of Shelby?
Does Bickford of Shelby provide care for residents with dementia or Alzheimer's disease?
What photos are available for Bickford of Shelby in Shelby Township, Michigan?

Nearby Communities

Assisted Living in Nearby Cities

Related Resources

  • dementia careA Holistic Dementia Care Guide: Effective Strategies for Memory Support

    The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.

  • dementia careMemory Care Pathways: A Holistic Guide to Dementia Support

    "Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.

  • sundown syndromeComprehending Evening Confusion in Dementia: Causes, Manifestations, and Support

    Sundown syndrome, or sundowning, is a phenomenon in dementia patients characterized by increased confusion and agitation during late afternoon and evening, influenced by factors like disrupted circadian rhythms and fatigue. Effective caregiver strategies include establishing routines and managing environmental light while addressing caregiver stress through support services.