Pomeroy Living Sterling Assisted Living & Memory Care

Pros

• The care provided at Oakmont Sterling exceeded the family's expectations.
• The staff at Oakmont Sterling showed incredible care and attention to the reviewer's father.
• The community at Oakmont Sterling is set up in a straight line, which is helpful for visually impaired residents.
• The food and accommodations at Oakmont Sterling were wonderful.
• Individual staff members at Oakmont Sterling seemed to genuinely like and care for the reviewer's mom.
• The reviewer was impressed with the room sizes at Oakmont Sterling.
• The infection control measures taken by Oakmont Sterling were impressive and appreciated by the reviewer.

Cons

• The memory care unit at Oakmont Sterling is filled with confused and delusional residents, some of whom are physically aggressive.
• There was a high turnover of staff at Oakmont Sterling, including in leadership roles, leading to confusion and inconsistency in the quality of care.
• The administration or leadership at Oakmont Sterling may not prioritize the well-being and needs of their residents.
• Oakmont Sterling failed to provide proper medical documentation for a resident's transfer to another facility, potentially sabotaging the process.
• Staff at Oakmont Sterling neglected to properly care for wounds, resulting in the resident requiring multiple medical visits and a hospital stay after transferring to another facility.

Review

The Oakmont Sterling facility has received high praise for their exceptional care and infection control measures. One reviewer was particularly impressed with the staff's attentiveness, stating that they exceeded their family's expectations. The reviewer also commended the food as being average while highlighting the spacious room sizes and convenient layout for individuals with visual impairments.

However, another reviewer shared a contrasting experience regarding their loved one's stay at the facility. While their mother thrived in the assisted living section, her transition to memory care was less successful. The memory care unit was described as a locked area with a mix of residents at various stages of dementia. Some individuals exhibited physical aggression, confusion, delusions, or alarming vocalizations, which posed challenges for other residents' comfort and safety. The reviewer's mother was attacked several times during her stay and complained about excessive noise on the unit.

The turnover of staff members at Oakmont Sterling was a recurring issue mentioned by this reviewer. Over a year and a half period, there were multiple changes in leadership positions such as Nursing Directors, Assistant Directors, Executive Directors, House Doctors, Chefs, Maintenance workers, and Activities Directors. This turnover created confusion regarding medication management and oversight of chronic conditions like diabetes. Consequently, the quality of care did not appear consistent from one shift to another.

Moving their mother to another memory care facility exposed some concerning experiences that occurred during her time at Oakmont Sterling. The reviewer discovered that Oakmont refused to cooperate in obtaining necessary medical documentation for the transfer process. Additionally, allegations were made that staff neglected their duties by leaving the resident outside unattended or consuming her meals during overnight shifts.

Aggravating matters further were two wounds suffered by the resident that did not receive proper care at Oakmont Sterling. After transferring to another facility, she required emergency room visits, multiple doctor appointments, and an extended hospital stay to address these wounds properly. This indicated that her medical needs were not adequately attended to during her time at Oakmont Sterling.

The reviewer expresses uncertainty about whether these issues stem from the overall administration of Huntington Management or if it is specific to the leadership within the Oakmont Sterling facility. In either case, the reviewer criticizes their lack of appreciation for their position in a business that deals with human lives, suggesting a potential disregard for the well-being and dignity of their residents.

Sterling Heights, Michigan, offers a range of amenities and services that cater to the needs of seniors living in the area. With several medical practices and hospitals located within close proximity, residents have easy access to healthcare services. There are also numerous pharmacies nearby for convenience in filling prescriptions. In terms of dining options, a variety of restaurants can be found nearby, offering diverse cuisines for seniors to enjoy. Additionally, there are cafes where seniors can socialize over a cup of coffee or tea. For recreational activities, there are several parks within a short distance for leisurely walks or picnics. Overall, Sterling Heights provides a well-rounded community with essential services for seniors to lead a comfortable and fulfilling lifestyle.

Physicians

• Metro Medical Practice (0.3 miles)
• Sterling Physicians (0.5 miles)
• Troy Orthopedics Associates (4.2 miles)
• Troy Medical Center (4.3 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.5 miles)
• Royal Oak Pediatrics PC (5.7 miles)
• Be Well Medical Center (6.3 miles)

Restaurants

• Ishtar Restaurant (0.7 miles)
• New York Deli (0.9 miles)
• McDonald's (1.4 miles)
• Mon Jin Lau (1.8 miles)
• Twin Peaks (2.1 miles)
• Hibachi Buffet (2.7 miles)
• Gator Jake's Bar & Grill (3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)
• Value Center Marketplace (2.3 miles)

Theaters

• AMC Star John R 15 (1.8 miles)
• MJR Troy Grand Digital Cinema 16 (3.1 miles)
• Emagine Royal Oak (5 miles)
• AMC Forum 3 (5.2 miles)
• Emagine Rochester Hills (6.8 miles)

Places of Worship

• Big Beaver United Methodist Church (2.2 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.2 miles)
• Biggby Coffee (4.8 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.5 miles)

Parks

• Clawson Park (3.5 miles)
• Starr Jaycee Park (4.3 miles)
• Dodge Park (4.8 miles)
• Center Line Memorial Park (5.4 miles)
• Harding Park (5.8 miles)
• Scout Park (6.2 miles)
• McKinley Park (6.3 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (5 miles)
• St John Macomb Hospital (5 miles)