Pomeroy Living Sterling Skilled Rehabilitation

Pros

• The staff at Cherrywood are described as friendly, caring, and responsive to the needs of residents.
• Many reviewers express satisfaction with the physical therapy provided, noting that it helped them feel stronger and meet their rehabilitation goals.
• The food served in the facility is frequently mentioned as being tasty and enjoyable by residents.
• Several individuals would recommend Cherrywood to others based on their positive experiences with the care received.
• Reviewers appreciate the courteous and attentive service from various staff members throughout the facility, including admissions, physicians, nurses, and therapists.

Cons

• The loved one worsened under the chaotic and disorganized care at the facility.
• Communication was severely lacking, with family members having to beg for updates on their loved one's condition.
• Critical information regarding medication and changes in care was not communicated to the Medical POA, despite legal requirements.
• The social worker was rude and dismissive toward the family's concerns.
• The rooms were cramped, and necessary items were out of reach for patients confined to wheelchairs.
• There was a persistent leak in the dining area that went unaddressed for weeks.
• The facility pressured families into permanent stays despite financial concerns and provided inconsistent information regarding discharge plans.
• Staff often expressed that they did not have time to assist patients promptly, leading to embarrassing situations concerning dignity and hygiene.
• Upon admittance, patients experienced attentive care, but once categorized as "residents," the treatment became unfriendly and neglectful.
• An infection went unnoticed due to staff negligence during a dressing change, resulting in additional surgery for a patient.
• A prescribed low sodium diet was ignored, contributing to a patient's hospitalization due to heart failure after only two weeks of care.
• A patient fell out of bed multiple times due to inadequate safety measures or response from staff after alarms were triggered.
• Following an incident requiring hospital readmission, the facility refused to accept the patient back without prior notice or explanation, demonstrating unethical practices by the administration.

Review

The reviews of various rehabilitation facilities highlight a stark contrast in the quality of care and the overall experience for patients and their families. While some individuals commend the friendly and compassionate staff, along with effective therapy programs designed to aid recovery, others report disturbing instances of negligence, disorganization, and inadequate communication. The positive feedback focuses on attentive staff members who engage thoughtfully with patients; however, these voices are countered by alarming testimonials that raise serious concerns about patient safety and care standards.

Many reviewers praise specific facilities like Cherrywood for having caring staff who create a warm environment. Patients express satisfaction with physical therapy sessions that not only strengthen them but also impart knowledge about exercises that enhance their health outcomes. Testimonials recount how nurses are responsive to calls for help when needed, indicating an overall feeling of being well taken care of during their stay. Such experiences reinforce the idea that rehabilitation can be done effectively when staff members prioritize patient needs above all else.

However, a significant number of reviews expose grave deficiencies within the same or similar facilities. Families recount distressing tales where loved ones received substandard care or experienced worse health outcomes while under supervision. For instance, one individual described chaos pervading a facility’s operation, resulting in a lack of updates regarding a loved one’s condition unless desperate family members sought out information themselves. Furthermore, critical medication was administered without consent from the Medical Power of Attorney (POA), leading to potential life-threatening complications — something strictly prohibited by healthcare regulations.

Dissatisfaction with nursing responses further exacerbated concerns raised by families regarding their loved ones’ dignity and basic needs. Multiple reviewers reported situations where elderly residents were left to wait long periods before receiving assistance for urgent matters such as using the bathroom. This neglect not only demonstrates a lack of adequate staffing but also raises ethical questions about how facilities treat vulnerable populations who sometimes cannot voice their distress or requires immediate assistance.

Compounding these issues is anecdotal evidence suggesting inadequate attention to detail concerning patient records and continuity of care during transfer between facilities. For example, vital information related to medications and ongoing medical conditions was reportedly missing during transfer processes, putting patients at risk when they arrived at new locations without crucial treatment background information in place. One particularly troubling review recounted how proper diet plans were overlooked entirely — leading to severe health ramifications for an already vulnerable patient recovering from heart surgery.

Additionally, accounts surfaced indicating possibly negligent practices involving patient supervision protocols meant to prevent falls and injuries; one person described heartbreaking scenarios following multiple falls resulting in serious injury due to seemingly neglected safety measures like bed alarms which either failed or went unanswered by staff. When readmission became necessary post-surgery due to complications stemming from such inadequacies, administrative refusal based supposedly on lack of available beds felt not only deceptive but dismissive toward families dealing with trauma amidst already challenging circumstances.

In conclusion, while many individuals had positive experiences showcasing dedicated professionals aiming high standards within rehabilitation contexts, there exists an alarming narrative reflective of systemic failures impacting resident welfare across numerous facilities mentioned throughout these reviews. As families navigate complex emotional landscapes looking after their loved ones' best interests during recovery efforts post-illness or injury—and seek trustworthy environments within rehabs—they must remain vigilant against practices potentially jeopardizing dignity or compromising care quality through organizational inefficiencies endemic in less reputable institutions.

Physicians

• Metro Medical Practice (0.3 miles)
• Sterling Physicians (0.7 miles)
• Troy Orthopedics Associates (4.2 miles)
• Troy Medical Center (4.3 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.5 miles)
• Royal Oak Pediatrics PC (5.5 miles)
• Be Well Medical Center (6.1 miles)

Restaurants

• Ishtar Restaurant (0.8 miles)
• New York Deli (0.8 miles)
• McDonald's (1.3 miles)
• Mon Jin Lau (1.8 miles)
• Twin Peaks (2 miles)
• Hibachi Buffet (2.7 miles)
• McDonald's (3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Rite Aid (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.1 miles)
• Value Center Marketplace (2.3 miles)
• Rite Aid (2.4 miles)

Theaters

• AMC Star John R 15 (1.7 miles)
• MJR Troy Grand Digital Cinema 16 (3.1 miles)
• Emagine Royal Oak (4.9 miles)
• AMC Forum 3 (5.4 miles)

Places of Worship

• Big Beaver United Methodist Church (2.3 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.2 miles)
• Biggby Coffee (4.8 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.5 miles)
• Starbucks Reserve (6.6 miles)

Parks

• Clawson Park (3.4 miles)
• Starr Jaycee Park (4.2 miles)
• Dodge Park (4.9 miles)
• Center Line Memorial Park (5.3 miles)
• Harding Park (5.6 miles)
• Scout Park (6 miles)
• McKinley Park (6.3 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (5 miles)
• St John Macomb Hospital (5 miles)