Pomeroy Nursing & Living in Sterling Heights, MI

Pros

• The facility is very nice.
• Memory care rooms and bathrooms are large, bright, and easily accommodate wheelchairs.
• The care staff is wonderful.
• The nurse/medical director is a tremendous advocate for residents.
• The activities director is fun and creative.
• The staff are very helpful and address concerns promptly.
• The food served is very good and tasty.
• The physical therapy makes residents stronger.

Cons

• The facility has never rebounded after the scabies incident; the staff is rude and incompetent.
• The maintenance director is described as fat and lazy and fails to fix problems.
• The aides are useless, and there is always a shortage of staff; they never answer the call button.
• The food is so bad that it wouldn't be fed to a dog.
• There are so many things wrong with the facility; unbelievable that it is still open.
• Basic amenities like towels are missing, and requests for items are not fulfilled.

Review

This community is best suited for families seeking memory-care focused support paired with a robust rehab mindset. The memory-care spaces are described as large, bright, and easily navigable by wheelchair, which makes daily living manageable for residents with cognitive needs. The rehab and skilled-nursing side earns particularly strong marks for clinical leadership and hands-on therapy, with nurses and a devoted nurse/medical director acting as active advocates for residents. For families prioritizing engagement, structured activity programming, and early therapeutic intervention, Pomeroy Nursing & Living presents a compelling, actionable option.

Those who may want alternatives are clear: if a flawless, 24/7 responsive care environment is non-negotiable, the evidence is mixed. Several reviews flag serious gaps in day-to-day responsiveness, with aides described as short-staffed or occasionally inattentive and calls not consistently answered. Food quality also emerges as a recurring concern, with multiple accounts of meals served cold or not meeting expectations. Additional red flags include maintenance delays, towels and room supplies not arriving promptly, and a history of administrative turbulence that some families worry could reappear. For families prioritizing pristine dining, consistently proactive staff, and uninterrupted administrative stability, exploring other options is prudent.

The strongest positives - large, accessible memory-care spaces; consistently helpful nursing and therapy staff; and an active, creative activities program - offset several common operational drawbacks. Residents report reliable assistance when calling for help, timely nursing attention, and therapy teams that restore strength and function. The care philosophy appears to emphasize practical, hands-on support and everyday wellness, with patients noting tangible improvements from physical therapy and a sense of confidence that stems from attentive nursing oversight. When the care plan centers on cognitive support wrapped in physical rehabilitation, these advantages tend to deliver meaningful daily benefits.

Nevertheless, the negative threads cannot be dismissed. A past administrative upheaval related to a health issue that briefly shuttered the facility casts a longer shadow for some families. On a more current level, the short-staff dynamics cited by several residents translate into real-world frustrations - call buttons occasionally unanswered and a perceived inconsistency in aide presence. Food quality fluctuates, with warmth and taste not always meeting expectations, and ancillary concerns like towels, amenities, and timely room refreshes recur in some reviews. The rehab floor is described as small and separated from long-term care, and some rooms on the rehab side are shared among multiple residents, which may impact privacy and comfort for individuals who prefer more private arrangements.

Decision-making should center on resident needs and risk tolerance. Prospective families should tour the memory-care and rehab wings, verify current staff-to-resident ratios, and request specifics on response times for call bells. Solicit recent examples of meal quality and how dietary preferences are accommodated, and ask about room configurations to confirm preferences around private versus shared spaces. Engage with current residents or families about daily routines, activity programming, and how therapy and nursing teams coordinate care plans. Finally, verify the campus's current leadership stability and language around accountability, ensuring a shared expectation that staff will remain consistently present and respectful.

In the end, Pomeroy Nursing & Living stands out for families prioritizing memory-care acuity and rehabilitative potential, supported by engaged nurses and a proactive therapy program. If those core needs align with the resident's profile, this campus offers substantive value and a clear path to meaningful daily improvement. If instead consistency in staffing, private accommodations, and dining quality top the list, it warrants careful comparison with alternatives likely to deliver steadier performance on those fronts. A deliberate visit and targeted questions will reveal whether the fit is right or if another option better matches the family's non-negotiables.

Sterling Heights, Michigan, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable place to live. With several medical practices and hospitals within close proximity, including Metro Medical Practice and Henry Ford Macomb Family Medicine & Gynecology, seniors can rest assured that their healthcare needs will be met. Additionally, there are numerous pharmacies nearby, such as CVS Pharmacy and Rite Aid, ensuring easy access to medications and healthcare supplies. For leisure activities, seniors can enjoy dining out at restaurants like Ishtar Restaurant or New York Deli, catching a movie at AMC Star John R 15 or MJR Troy Grand Digital Cinema 16, or relaxing at local cafes like Starbucks or Biggby Coffee. The area also boasts several parks for outdoor recreation, providing opportunities for seniors to stay active and enjoy nature. Overall, Sterling Heights offers a diverse range of options for seniors seeking a vibrant community with convenient access to essential services.

Physicians

• Metro Medical Practice (0.3 miles)
• Sterling Physicians (0.6 miles)
• Troy Orthopedics Associates (4.2 miles)
• Troy Medical Center (4.3 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.5 miles)
• Royal Oak Pediatrics PC (5.7 miles)
• Be Well Medical Center (6.3 miles)

Restaurants

• Ishtar Restaurant (0.6 miles)
• New York Deli (1 miles)
• McDonald's (1.4 miles)
• Mon Jin Lau (1.9 miles)
• Twin Peaks (2.1 miles)
• Hibachi Buffet (2.7 miles)
• Gator Jake's Bar & Grill (2.9 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)
• Value Center Marketplace (2.4 miles)

Theaters

• AMC Star John R 15 (1.9 miles)
• MJR Troy Grand Digital Cinema 16 (3.1 miles)
• Emagine Royal Oak (5 miles)
• AMC Forum 3 (5.2 miles)
• Emagine Rochester Hills (6.8 miles)

Places of Worship

• Big Beaver United Methodist Church (2.2 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.3 miles)
• Biggby Coffee (4.8 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.6 miles)
• Panera Bread (6.5 miles)

Parks

• Clawson Park (3.5 miles)
• Starr Jaycee Park (4.4 miles)
• Dodge Park (4.8 miles)
• Center Line Memorial Park (5.4 miles)
• Harding Park (5.8 miles)
• Scout Park (6.2 miles)
• McKinley Park (6.3 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (5 miles)
• St John Macomb Hospital (5 miles)