17393 Oak Crest Parkway, Spring Lake, MI 49456
For more information about senior living options: (844) 490-3973
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Demetria is described as a literal saint, and everyone here is very nice. The staff provide loving, expert care from administration to nursing, housekeeping, hairdressing, and dietary services. The hairdresser Annie keeps residents feeling good about themselves. The recreation expert Julie's energy and enthusiasm are contagious. Families are pleased with the attention and care provided for their loved ones. The facility is warm and home-like, with dining and community centers and opportunities to engage with others. Executive Supervisor Cory Baar responds promptly and lovingly to family concerns. American House is described as a great home for senior citizens to age in place. The living center became a home with wonderful caregivers and good friendships among residents. The staff are caring and friendly, making residents feel welcome.
The facility is poorly run. It is nearly impossible to reach anyone in person; the phones are rarely answered. The staff lacks initiative and accountability. A resident spent a night without heat, and blankets were only provided after multiple complaints; no portable space heater was supplied; negligence. The roof collapsed on a resident's building on site. Residents were displaced to a new building and faced a large rent increase afterward. The facility uses sales tactics aimed at exploiting families' desire to care for a loved one to rush them into a unit. The reviewer states the senior living industry preys on seniors' savings, with American House leading the way in that regard. Management/Administration shows disregard for guardianship laws; APS reports were filed and no effective follow-through occurred. The facility has been short-staffed at times. HR, supervisors, and some corporate personnel should be fired. It is described as one of the worst places, with serious concerns about care and integrity. Only a few staff members went above and beyond; many lacked compassion.Experiences at American House in Spring Lake and its nearby operations run the gamut from glowing praise to troubling concerns. On the surface, several reviews note that the facilities themselves are clean and pleasant, but that appearance often sits alongside a steady drumbeat of more serious complaints. For some families, the day-to-day environment feels inviting and secure; for others, it raises red flags about responsiveness, safety, and governance.
A number of visitors describe real problems with accessibility and responsiveness. One family explicitly mentions that getting a representative in person is nearly impossible and that calls go unanswered. Another harsh assessment labels the facility as poorly run, with a sense that important issues are not being addressed in a timely or adequate fashion. In at least one case, a resident experienced a night without heat, and blankets were only provided after repeated complaints, with no portable space heater offered. These kinds of experiences have led some relatives to move loved ones to other facilities, marking a stark contrast to the more positive accounts.
There are also more dramatic, specific allegations about safety and financial handling. One account describes a roof collapse on a grandfather's building on site, followed by moving him into a new building and a substantial rent increase after displacing him. The reviewer accuses the facility of using aggressive sales tactics designed to secure residents quickly and questions whether the promises made at admission were ever fulfilled given the ongoing costs. Taken together, these remarks frame the operation in a highly negative light, suggesting a broader industry critique and a perception that residents' savings are at risk.
Amid the mixed reviews, there are standout tributes to individual staff members who are remembered as exceptionally kind and capable. Demetria is singled out as a "literal SAINT," and numerous staff members across roles - nurses, aides, housekeeping, hairdressers, and recreation specialists - are named with gratitude. Diedre, Andreanna, Mercedes, Shenavia, Laura, Maureen, Sheryl, Jacqueline, Erica, Annie, Julie, and Ashley appear repeatedly as sources of compassionate care, while the dining and recreation teams are credited with maintaining a welcoming, home-like atmosphere. These positive notices emphasize the human side of the care experience: staff who treat residents like family, respond to concerns with care, and help preserve dignity, comfort, and social connection.
On the care you might expect in a long-term setting, other reviews paint a picture of deeply satisfying, family-centered experiences. Families recount an extended history of happiness with independent living transitioning into assisted living, where trained caregivers earn trust and affection. One mother's trajectory - from many years in independent housing to assisted living - illustrates a narrative in which care teams are described as loving, expert, and attentive to evolving needs. The same thread runs through multiple testimonials: dedicated nurses and aides, a supportive administration, and staff who go above and beyond to make residents feel cherished. In several accounts, the care teams are thanked for making mom or dad feel at home, for maintaining dignity, and for sustaining meaningful routines and activities that keep residents engaged.
There are also voices that speak to positive daily life elements that residents and families value: good food, a home-like atmosphere, available activities, and staff who are described as warm, responsive, and on duty. One review notes excellent food and notes about occasional staffing challenges, while others emphasize the presence of a registered nurse on site and the attention given by an executive supervisor who responds promptly to concerns. Across these comments, the recurring theme is that when the culture is right and the staff are engaged, residents enjoy a sense of belonging, security, and continuity that makes aging in place possible and meaningful.
Finally, guardianship and safety emerge as a source of deep concern in some accounts. A reviewer describes management and administration as displaying a total disregard for the legality of guardianship, with multiple adult protective services reports filed by staff, family members, and visiting providers. The lack of follow-through after plans to address reported issues left long-standing concerns unresolved, fueling a fear that negligence continues. While this group of comments is a minority in the corpus, it carries a strong charge and clearly shapes how some families view the organization's oversight and accountability.
Taken together, the collection of reviews presents a complex portrait: clean facilities and heartfelt, personalized care in many cases, tempered by serious criticisms about accessibility, communication, safety, and governance in others. Some families describe American House as a place where staff treat residents like family, where meals, activities, and routines create a warm, home-like environment, and where administrators and caregivers respond with compassion. Others contend that management practices, safety incidents, or financial strategies undermine trust and quality, leaving families feeling that urgent improvements are needed. The overall message is that experiences at American House can be deeply positive when the right people are in place and issues are properly managed, but they can also fall far short when communication breaks down, safety concerns arise, or leadership fails to follow through.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ahsl Spring Lake Stoneybrook in Spring Lake, MI is an assisted living community that offers a comfortable and supportive environment for seniors. With a range of care services and amenities, residents can enjoy a worry-free lifestyle while receiving the assistance they need.
Residents at Ahsl Spring Lake Stoneybrook are provided with 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure comprehensive care for each resident. Medication management services are available to ensure the correct dosage and timing of medications.
For those with specific dietary needs, the dining options at Ahsl Spring Lake Stoneybrook cater to special dietary restrictions. Meal preparation and service are provided, offering delicious and nutritious meals tailored to individual preferences.
The community offers various amenities to enhance residents' comfort and enjoyment. Fully furnished accommodations are available, complete with cable or satellite TV. A dining room provides a space for communal meals and socialization. Residents also have access to outdoor spaces and gardens where they can relax or engage in light physical activities.
Housekeeping services are provided to maintain cleanliness and orderliness within the community. Wi-Fi/high-speed internet and telephone services ensure residents can stay connected with their loved ones.
Ahsl Spring Lake Stoneybrook also prioritizes mental wellness through its mental wellness program. This program offers activities aimed at promoting cognitive stimulation and emotional well-being. Resident-run activities are organized regularly, encouraging social interaction among residents.
The location of Ahsl Spring Lake Stoneybrook provides convenience for residents with various nearby amenities. There are numerous cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, hospitals, and transportation options in close proximity to the community.
With its comprehensive care services, inviting amenities, and convenient location, Ahsl Spring Lake Stoneybrook is an ideal choice for seniors seeking a comfortable assisted living community in Spring Lake, MI.
Ahsl Spring Lake Stoneybrook is located at 17393 Oak Crest Parkway, Spring Lake, MI 49456 in Ottawa County, Michigan
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