Comfort Keepers of Spring Lake

Pros

• Stacy is fantastic and super helpful.
• Jade from Comfort Keepers was awesome, compassionate, and efficient.
• Jessika is a true blessing, very considerate and reliable.
• The Comfort Keepers staff are helpful and caring with elderly parents.
• The office communication is outstanding and responsive.
• Comfort Keepers has been an awesome addition to Mom's care, with caregivers who enhance quality of life.
• The caregiver schedule has been consistently reliable, with no days without staffing.

Cons

• They billed a full seven days of care after the patient died, which was described as heartless and greedy.
• The owner allegedly insisted on charging for seven days even though the family's loved one had died, despite the family notifying them immediately.
• The family had to negotiate from seven days down to 3.5 days, an outcome they called disgusting.
• The policy that charges could apply beyond the 48-hour window after death was labeled greedy and lacking in empathy.
• The agency fired a caregiver the morning she was scheduled to be at the home, with no replacement, indicating unreliability.
• A former employee claimed the company doesn't care about employees and fired her over a voicemail/phone issue, suggesting poor management.

Review

This collection of experiences with Comfort Keepers paints a picture of a company that can be a true lifeline for families facing serious health challenges, but also a business whose policies and billing practices can feel uncompassionate in moments of deep grief. Across numerous accounts, caregivers and office staff are repeatedly praised for warmth, reliability, and genuine care, while a handful of reviews center on policy decisions and what some families perceived as a lack of heart during the most difficult times.

Many of the most touching notes focus on the human side of the service. In one thread, Stacy is singled out for her quick action when a beloved mom was critically ill and expected to come home with hospice. She organized caregivers quickly to start over a weekend, and the family brought their mom home on Friday, only to face the heartbreaking reality that she passed away within hours. In the midst of their grief, the family attempted to cancel services, but what followed changed the tone of the experience. The billing dispute centered on a contract clause that the family felt lacked empathy: the claim that the client would be billed even if the family member died. The family describes negotiating with the office owner to reduce a seven-day charge to 3.5 days, arguing that staff had not been needed for a full week given the death and the emotional state of the family. The feedback is blunt: this felt like a pre-ordained benefit to the business rather than a compassionate response to bereavement. The family contends that staff could have been reallocated elsewhere and that charging for a full seven days - beyond the 48-hour window many families expect - felt heartless. They ultimately frame the experience as a hard lesson in balancing contractual language with human decency, and they describe the interaction as "disgusting" and greed-driven.

In a subsequent update, the same author clarifies that the family understood paying for the weekend (the typical 48-hour window) but resisting charges beyond that. They acknowledge that Stacy had indeed worked tirelessly, and they reiterate that the idea of seven days' billing after a death felt like leveraging a harsh policy rather than providing mercy in grief. The author references an opportunity to discuss the policy responses they received, noting that the office claimed the entire staff would be scheduled for that week, a claim the family found hard to accept in light of the rapid bereavement. The takeaway for this family is not that Comfort Keepers cannot deliver compassion on any given day, but that some policy choices around billing their loved one's death felt misaligned with the moment's emotional reality.

Beyond these painful moments, many reviewers share overwhelmingly positive experiences. Several accounts highlight individual caregivers who stood out for their compassion and competence. Jade is repeatedly praised for being "awesome" and "wonderful with my Dad," combining kindness with efficiency and even helping with household tasks beyond caregiving duties. Jessika is described as a true blessing by a family member who notes that she understands "Mom's wants and needs," keeps relatives informed from a distance, and takes initiative - everything from cleaning to shopping to handling projects. A different family member sings Hattie's praises, saying she went "above and beyond" for their dad and that he spoke highly of her, including rides and walks that brought joy to his day.

Other families emphasize the reliability and communication that Comfort Keepers provided over extended periods. One reviewer thanks the team for maintaining a consistent caregiver schedule for more than a year, ensuring that Mom and Dad never went a day without staffing. They call out primary caregiver Jessika as "wonderful," consistently working her magic and making daily care feel seamless. Another review highlights Michelle Savickas' four-year relationship with their mom, followed by continued support for the dad - an example of long-term relationships that can develop when trust is established. The overall sentiment in these stories is that the office staff - whether in scheduling, care coordination, or billing - can be responsive, clear, and supportive, making remote family members feel connected and reassured.

There are additional notes that speak to the broader strengths of Comfort Keepers. Several families describe the office as professional and the caregivers as kind and dedicated, capable of partnering with hospice care and aligning with the needs of late-stage illness or dementia. One reviewer who works in healthcare praises not only the onsite caregivers but the coordination from Laura, the client care coordinator, and even the CFO, who addressed a billing question promptly. Remote care is described as deeply challenging, and the reviewers express gratitude for a team that is "honorable" and responsive, especially when families are navigating complex medical and financial decisions from afar.

Not every review presents a flawless picture, however. One family recounts a difficult lapse in reliability: a caregiver was scheduled, but the agency could not fill the morning shift, leaving an elderly veteran without care for that period. The reviewer emphasizes the emotional toll of this gap, especially given a relative's health status and the distance they traveled to help. This single negative instance stands in contrast to the many positive stories but underscores a recurring theme across the feedback: even in a service praised for kindness, operational hiccups and staffing gaps can have significant impact on families already under stress.

Taken together, the experiences with Comfort Keepers reveal a company capable of providing deeply compassionate, high-quality care across multiple families and settings, including hospice, dementia care, and long-term at-home support. They show caregivers who become trusted allies, office teams that strive for clear communication and efficient scheduling, and leadership that is attentive to questions about billing. Yet the same pool of stories also highlights a tension between policy language and personal empathy - particularly in moments of bereavement when families are most vulnerable. For families considering Comfort Keepers, the takeaway is to engage in clear, early conversations about care plans, scheduling, and billing policies, and to request direct responses from both caregiving staff and leadership to ensure expectations align with the heart of what families need during some of life's hardest times.

Located in Spring Lake, Michigan, this area offers a variety of services and amenities that cater to the needs of seniors. With several healthcare providers nearby such as Balance In Life PC and Pine Rest Christian Mental Health Services, residents can easily access medical care. In addition, there are pharmacies like Leppinks and Rite Aid within a short distance for medication needs. For recreational activities, several parks including Coast Guard Park and Grand Haven State Park are just a few miles away, providing opportunities for outdoor enjoyment. Cafes like Starbucks and The Pump House offer a nice spot for socializing with friends over coffee or tea. Transportation options such as Avis Rent A Car are available for those who may need assistance getting around the area. Overall, this part of Spring Lake provides a convenient and peaceful environment for seniors looking to settle down in a welcoming community.

Physicians

• Balance In Life PC (0.3 miles)
• Pine Rest Christian Mental Health Services (0.5 miles)
• Mill Point Health Center (1.3 miles)
• Eye Care One (1.4 miles)
• Shoreline Vision (1.8 miles)
• Eye Vision (1.8 miles)
• Traveler Pregnant (2 miles)

Restaurants

• Arboreal Inn (0.6 miles)
• McDonald's (1.4 miles)
• Stan's Bar (1.4 miles)
• Finn’s Chophouse & Speakeasy (1.4 miles)
• Village Baker (1.8 miles)
• Two Tonys Taverna Grille (1.9 miles)
• The Paisley Pig Gastropub (2 miles)

Pharmacies

• Leppinks (0.7 miles)
• Rite Aid (1.8 miles)
• Walgreens (2 miles)
• Pfaff Pharmacy (2.4 miles)
• Trinity Health Imaging - Lakes Village (2.8 miles)
• Mercy Health (2.8 miles)
• Dunewood Pharmacy (3.2 miles)

Parks

• Coast Guard Park (1.6 miles)
• Grand Haven Lighthouse Connector Park (3 miles)
• Grand Haven State Park (3.2 miles)
• Pomona Park (3.3 miles)
• P J Hoffmaster State Park (3.8 miles)
• Pottawattomie Park (4.5 miles)
• Rosy Mound Natural Area (5.2 miles)

Cafes

• Starbucks (2.1 miles)
• The Pump House (2.4 miles)
• Jumpin' Java (2.4 miles)
• Aldea Coffee (2.4 miles)
• Morning Star Cafe (2.4 miles)
• Panera Bread (3.2 miles)
• Lucky Tea & Sushi Cafe (3.5 miles)

Hospitals

• Trinity Continuing Care Services (3 miles)
• North Ottawa Community Hospital (3.2 miles)
• Diabetes Clinic Of N Ottawa (3.2 miles)

Transportation

• Avis Rent A Car (5 miles)

Places of Worship

• Calvary Bible Church (5.1 miles)

Theaters

• Cinema Carousel (5.5 miles)