Affectionate Care 2

Pros

• The staff at American House East II are amazing, pleasant, and genuinely care for residents.
• Jennifer Brubaker is praised for being cheerful, helpful, approachable, and going above and beyond.
• Amanda is consistently helpful, friendly, patient, and makes transitions easy and smooth.
• The facility welcomes visitors with a warm, comforting feel and attentive staff.
• Advisacare staff are described as a second family, looking in on residents and offering care and support.
• The community is clean, inviting, and well-maintained in its spaces and common areas.
• Residents enjoy engaging activities, social events, and good food.
• The team culture is described as excellent, with a strong focus on high-quality care.
• Tours and information are handled promptly and professionally by Amanda across locations.
• Jade is credited with helping families find affordable placements and a smooth process.
• The community has a long-standing track record of resident-focused care and excellence.
• Families express gratitude for the staff's dedication and the positive impact on their loved ones.

Cons

• There have been several problems that have not been resolved, with excuses given.
• Rent increases are a concern, and some residents say they may have to move if rents rise again.
• A reviewer would not recommend American House East II to anyone.
• Management is accused of dishonesty, including promising to cover moving costs and then backing out.
• Management allegedly contacted the new apartment about residents' portable air conditioner, which was inappropriate and dishonest.
• The pay for staff is not reflective of their hard work.
• There is a claimed pattern of dishonesty in management.

Review

Across the many impressions shared, American House East 1 and East 2 come across as communities where residents and their families repeatedly describe warmth, care, and a strong sense of belonging. The praise centers on a consistent, people-first approach from the staff, with Jennifer Brubaker and Amanda singled out as standout leaders who help set a tone of dedication and cheerful attentiveness. Families emphasize that the environment feels inviting from the moment you walk through the doors, and that the staff are not only accommodating to residents but genuinely welcoming to guests and visitors as well.

Amanda is a recurring beacon in these stories. Reviewers note her as the go-to person for tours, information, and transitions, praising her ability to answer questions, calm worries, and guide families smoothly through the process of moving a loved one into senior living. She is described as prompt, friendly, and effective at putting both residents and their families at ease during what can be a stressful time. Multiple accounts highlight Amanda's impact at East 1 and East 2, with many families expressing gratitude for the support and the steady hand she provides during what can be a challenging period.

Jennifer Brubaker is described in equally glowing terms. As an assistant executive director, she is portrayed as persistent, cheerful, and relentlessly helpful, going "above and beyond" to support the building and its residents. These admirers have seen her participate directly in daily tasks - helping in the dining room, assisting residents, and even pitching in with housekeeping - an image of leadership that feels very hands-on and personally invested. Several families say Jennifer has been a blessing to the community, underscoring the sense that strong, caring leadership is a defining feature of the experience at these locations.

Beyond individual staff, the facilities are praised for their appearance and maintenance. Reviewers mention clean, welcoming entrances, well-kept grounds, and inviting social spaces such as cafeterias and activity rooms. The emphasis on a warm, comfortable atmosphere is paired with consistently positive stories about activities, social events, and the overall sense that residents are kept engaged and cared for. The role of Advisacare staff is also noted by families who describe them as attentive, with some referring to Advisacare as a second family that checks in on residents throughout the day.

There is, however, a countercurrent of concern threaded through some reviews. A number of voices acknowledge that problems do arise and that not every issue is resolved satisfactorily. Some reviewers describe recurring excuses and delays, with a sense that management could do more to address certain ongoing problems promptly. These criticisms contrast with the otherwise consistently positive tone, signaling that while the community is widely valued, there are meaningful frustrations related to accountability, communication, and follow-through in some situations.

A particularly troubling thread concerns experiences around moving and financial arrangements. One account details a difficult situation involving a brother-in-law and a sister-in-law, with neighbor complaints and relocation to a more suitable apartment. The family describes miscommunications around moving expenses, initially being told the company would cover the costs, then facing a reversal of that commitment. A separate incident involving the handling of a personal property item - the portable air conditioner - allegedly seeing management reach out to a new apartment complex in a way the reviewer deemed inappropriate and dishonest. The reviewer indicates they are pursuing legal guidance and suggests a pattern of dishonesty in management practices that prospective families should be aware of. Despite these negatives, the same review stresses that the kitchen staff, housekeepers, and other frontline workers remain wonderful, underscoring a complex picture in which excellent care and hospitality coexist with troubling management issues.

Another recurring theme is the concern about pay and recognition for staff effort. Several comments acknowledge that the staff are amazing and hardworking, yet point to compensation as not reflecting the level of care and the demanding nature of their work. This contrast highlights a tension between the high quality of day-to-day care and broader organizational decisions that affect staff morale and retention.

In sum, the reviews present a nuanced portrait of American House East 1 and East 2. The residents and their families consistently sing the praises of the people who make the communities livable and enjoyable: Jennifer Brubaker, Amanda, Jade, and the broader staff who contribute to a responsive, friendly, and active living environment. They also commend the cleanliness, inviting spaces, and meaningful activities that keep residents engaged. At the same time, there is a clear call for stronger accountability, more consistent problem-solving, and careful attention to ethical conduct in management decisions. For families weighing these communities, the prevailing sentiment is one of gratitude for the personal care and warmth shown by frontline staff, tempered by important cautions about governance and transparency that warrant consideration alongside the many positives.

This part of Roseville, Michigan offers a convenient and diverse range of amenities that cater to seniors looking to settle in a vibrant community. With several pharmacies like Walgreens, Rite Aid, and CVS Pharmacy nearby, accessing necessary medications and health supplies is easy. There are plenty of dining options such as National Coney Island, Wally's Frozen Custard, and Gilbert's Lodge for enjoyable meals out. Places of worship like St Joan Of Arc Church provide spiritual support and a sense of community. Additionally, parks like Lac St Claire Park and McKinley Park offer opportunities for leisurely walks and outdoor relaxation. For medical needs, there are reputable physicians such as Pointes Allergy And As and hospitals like St John Macomb Hospital within a short distance. Lastly, entertainment options include the AMC Star Gratiot 15 theater for movie nights. Overall, this area provides a well-rounded environment for seniors to live comfortably with access to essential services and recreational activities.

Pharmacies

• Walgreens (1.1 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.8 miles)

Restaurants

• National Coney Island (1.1 miles)
• Wally's Frozen Custard (1.6 miles)
• Gilbert's Lodge (1.7 miles)
• Cold Cow Ice Cream (1.8 miles)
• Shores Inn Food & Spirits (1.9 miles)
• McDonald's (1.9 miles)
• Little Caesars Pizza (2.1 miles)

Cafes

• Tim Hortons (2.1 miles)
• Panera Bread (3.6 miles)
• Biggby Coffee (5.5 miles)
• Starbucks (6.3 miles)
• Starbucks (8.1 miles)

Places of Worship

• St Joan Of Arc Church (2.3 miles)
• Lakeside Community Church (4.9 miles)
• Grosse Pointe United Methodist Church (5.2 miles)
• Trinity Lutheran Church (7.8 miles)

Parks

• Lac St Claire Park (2.5 miles)
• McKinley Park (3.7 miles)
• Center Line Memorial Park (5.3 miles)
• Matthew C Patterson Park (7.7 miles)
• Clinton Township Parks & Recreation (7.9 miles)
• Wilson Park (8.2 miles)
• Windmill Pointe Park (8.3 miles)

Physicians

• Pointes Allergy And As (2.5 miles)
• Beaumont East Area Family Physicians (3 miles)
• Henry Ford Macomb Family Medicine & Gynecology (4 miles)
• McLaren Building (6.4 miles)

Hospitals

• St John Macomb Hospital (4.3 miles)
• Select Specialty Hospital (4.3 miles)
• St John Hospital & Medical Center (4.3 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (4.3 miles)
• Henry Ford Medical Center (5.9 miles)
• McLaren Macomb - Emergency Department (7.6 miles)

Theaters

• AMC Star Gratiot 15 (5.6 miles)