New England Townhouses Co-Op

Pros

• The office is very responsive to owners' needs and friendly to work with.
• The residents are awesome, friendly, and caring neighbors.
• The people living in these townhouses are very friendly.

Cons

• They employ a child to spy on residents, which is ridiculous.
• They have terrible customer service and cannot answer basic questions over the phone.
• The management is terrible and there are cliques.
• They don't fix the units; non-clique residents are last to get repairs.
• Association fees keep rising while unit upkeep deteriorates and the units look terrible.
• Prospective buyers should run away and avoid this property altogether.

Review

The experience with this community starts on a surprisingly positive note. The office personnel come across as surprisingly responsive to owners' needs and generally easy to work with. In many moments, the staff seems approachable, friendly, and willing to help when questions arise or issues need attention. That sense of being heard and treated with courtesy can make dealing with the everyday administrative tasks feel smoother than in other properties.

However, there is a troubling incident that casts a shadow over the otherwise upbeat impression. During a family outing, the observer saw a little girl - someone who didn't look much older than twelve - moving back and forth near their area, seemingly spying and talking to someone about what the residents were doing. The impression left by this scene is jarring and troubling: using a child to monitor neighbors or activities feels inappropriate and raises concerns about safety and boundaries. It's the kind of detail that sticks with you and makes you question the boundaries of privacy within the community.

Beyond these concerns about privacy, the overall customer service and management come under sharp critique. There are clear perceptions of "terrible customer service," with frustrations aimed at the phones and basic questions - people feeling they can't even get a simple yes or no answered promptly. Alongside that, the management is described in similarly harsh terms, with specific mention of "clicks" and an implication that internal favoritism or cliques are influencing how things are handled. This sense of division or exclusion within leadership can color every interaction and make residents feel underserved or dismissed.

Maintenance and upkeep appear to be a significant sore spot as well. The reviews strongly suggest that if you're not part of the preferred group, you'll be last in line for fixes and improvements to your unit. The property may see attention paid to communal spaces - office interiors, hallways, streets, and even trees - but the actual living units themselves may be neglected, leading to a visible mismatch between the exterior or shared areas and the conditions inside individual homes. Associated costs are another concern, with association fees continuing to rise even as the physical condition of the units seems to deteriorate in the eyes of residents. The sense conveyed is one of misaligned priorities: money spent on the appearance of office spaces and landscaping rather than on the core needs of homeowners.

Still, the community isn't uniformly negative. There's a strong undercurrent of appreciation for the people who actually live in these townhomes. Residents are described as awesome, friendly neighbors who genuinely care for one another. That neighborliness contributes a redeeming, hopeful angle to the overall experience. It's the kind of social fabric that can make a tough rental or ownership situation more bearable and even rewarding, if managed well and consistently.

Lastly, a practical but important point emerges: the parking system. Even amid the broader concerns, the sentiment is that the community is friendly, but parking remains an area in need of improvement. A better, more structured parking arrangement could alleviate daily friction and reduce the chances of conflicts or confusion among residents, potentially easing some of the day-to-day tensions that arise in a busy neighborhood.

In sum, the experience paints a mixed picture: a responsive and friendly office that makes some interactions easy, paired with serious concerns about privacy, communication, internal favoritism, and maintenance. The positive voices about residents and their sense of community offer a bright counterpoint, but they're tempered by experiences of rising fees, perceived neglect of units, and a management style that feels exclusive to some. The hope moving forward would be a clearer, more transparent approach to communication, a fairer maintenance process that prioritizes the needs of all homeowners, and a parking system that reduces everyday friction, all while preserving the warmth and friendliness that many residents already value.

Located in Roseville, Michigan, this area offers a variety of amenities and services that may be appealing for seniors looking to settle down. With a range of dining options such as National Coney Island and Gilbert's Lodge nearby, there are plenty of choices for meals out. Additionally, pharmacies like Walgreens and CVS provide convenient access to medication and health supplies. Places of worship such as St Joan Of Arc Church and Lakeside Community Church offer opportunities for spiritual connection. For recreation, parks like Lac St Claire Park and McKinley Park are close by for enjoying the outdoors. Medical care is easily accessible with facilities like St John Macomb Hospital and Henry Ford Medical Center in the vicinity. Overall, this area provides a mix of conveniences and amenities that can enhance the quality of life for seniors considering senior living in Roseville.

Restaurants

• National Coney Island (0.7 miles)
• Wally's Frozen Custard (2.2 miles)
• Cold Cow Ice Cream (2.2 miles)
• Gilbert's Lodge (2.2 miles)
• Taco Bell (2.4 miles)
• Shores Inn Food & Spirits (2.5 miles)
• McDonald's (2.5 miles)

Pharmacies

• Walgreens (1.6 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Cafes

• Tim Hortons (2.3 miles)
• Panera Bread (3.5 miles)
• Biggby Coffee (5 miles)
• Starbucks (5.8 miles)
• Starbucks (7.9 miles)

Places of Worship

• St Joan Of Arc Church (2.8 miles)
• Lakeside Community Church (5 miles)
• Grosse Pointe United Methodist Church (5.6 miles)
• Trinity Lutheran Church (7.7 miles)

Parks

• Lac St Claire Park (2.9 miles)
• McKinley Park (3.2 miles)
• Center Line Memorial Park (4.8 miles)
• Clinton Township Parks & Recreation (7.6 miles)
• Wilson Park (8 miles)
• Matthew C Patterson Park (8 miles)
• Scout Park (8.2 miles)

Physicians

• Beaumont East Area Family Physicians (2.9 miles)
• Pointes Allergy And As (3.1 miles)
• Henry Ford Macomb Family Medicine & Gynecology (3.5 miles)
• McLaren Building (6.3 miles)

Hospitals

• St John Macomb Hospital (3.7 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (3.7 miles)
• Select Specialty Hospital (4.7 miles)
• St John Hospital & Medical Center (4.7 miles)
• Henry Ford Medical Center (6.3 miles)
• McLaren Macomb - Emergency Department (7.4 miles)

Theaters

• AMC Star Gratiot 15 (5.5 miles)