Overall Review of Sharing Hearts LLC - Novi, MI
common
17 reviews mention this
Caregivers feel compassionate and professional
Caregivers are consistently described as compassionate, professional, and kind.
Many reviews emphasize caregivers’ compassion, with families describing respectful, patient support and care that feels dependable in difficult moments. Several also mention professionalism and experience, including caregivers who know what to do without long explanations. A few reviewers add that the care team feels invested in the person receiving help, not just the task.
common
14 reviews mention this
Communication and reliability stand out
Families repeatedly describe quick responses and clear communication.
Reviews frequently point to responsive communication, including caregivers addressing questions promptly and care managers being easy to reach. Several families describe reliability during short-notice situations, including getting help on time and arranging the right coverage when someone could not come. A few reviewers also highlight continuity, like notes being passed between caregivers and the team staying organized so the next caregiver understands details.
differentiator
3 reviews mention this
Around-the-clock care when needed
Residents can receive around-the-clock support during late-stage needs.
Some reviewers specifically describe needing 24-hour or around-the-clock care, and credit the team with setting that schedule in place. One family mentions a transition into 24-hour care, and another describes an around-the-clock plan for end-of-life support at home. These accounts also describe attention to day-to-day comfort rather than rushing through shifts.
common
3 reviews mention this
Dignity and independence are respected
Care teams are praised for protecting dignity and independence.
A number of reviews connect the care approach to maintaining dignity, including supporting a person’s strong desire to stay independent. Others describe the atmosphere during late-stage care at home as peaceful and comfortable. In these accounts, families feel the caregivers treated their loved one as a person first while still meeting practical care needs.
common
5 reviews mention this
Flexible staffing and smooth coverage
Families describe flexible coverage and smooth transitions between caregivers.
Reviews commonly mention flexibility in scheduling, including aligning the right people at the right times and adapting when needs changed. Families also describe caregiver transitions being handled with care, such as passing along notes and not treating shifts as something to rush through. One reviewer specifically notes that when a caregiver couldn’t come, the team arranged a replacement.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Detroit Metropolitan-Wayne County (20 miles away)
Extensive amenities with 24/7 care and wellness programs.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Comprehensive Exploration of Living Wills and Other Advance Directives