Integrated Home Care Agency Inkster

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Integrated Home Care Agency Inkster

3586 Spring Hill Ave., Inkster, MI 48141

For more information about senior living options: (844) 490-3973

2.2 from 102 reviews
5 stars
28
4 stars
1
3 stars
1
2 stars
3
1 stars
69

Board and Care Home

Integrated Home Care Agency Inkster Costs & Pricing

Integrated Home Care Agency in Inkster offers competitive pricing for its services, particularly when compared to both Wayne County and the broader state of Michigan. For semi-private rooms, the cost is set at $2,500 per month, significantly lower than the county average of $2,860 and the state average of $3,191. Similarly, the private room rate at Integrated Home Care Agency is $3,000, which again provides substantial savings against Wayne County's rate of $3,335 and Michigan's overall average of $3,675. This pricing structure reflects a commitment to affordability while maintaining quality care options for residents in need.

Floor plansIntegrated Home Care Agency InksterWayne CountyMichigan
Semi-Private$2,500$2,860$3,189
Private$3,000$3,335$3,674

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    Overall Review of Integrated Home Care Agency Inkster

    Pros

    • pro IHCS consistently provides exceptional service and professionalism.
    • pro The MedTrac patient portal is user-friendly and convenient.
    • pro Carlos and the customer service team are praised for exceptional, friendly, and professional service.
    • pro Integrated Home Care Services is a great company with five-star customer service.
    • pro Maurice provided knowledgeable and helpful explanations about the equipment.
    • pro They replace the mobility scooter the next day when issues arise.

    Cons

    • pro The company is horrible and unprofessional, often accusing customers of things they didn't say and mismanaging contracts.
    • pro They have the worst billing practices, sending bills months after service and causing confusion.
    • pro Their customer service is severely lacking, with unresponsiveness, long holds, and little to no follow-up.
    • pro They frequently deliver the wrong equipment, miss appointments, and show obvious disorganization.
    • pro This agency should be shut down; it's described as the worst, corrupt, and lacking empathy.
    • pro They endanger patients by delaying essential supplies like oxygen, creating real safety risks.
    • pro They fail to communicate with doctors and patients, leading to poor care coordination.

    Review

    Integrated Home Care Services (Inkster) is best suited for families that must rely on ongoing access to durable medical equipment and home-health supplies, but who are prepared to supervise every step of the process. This agency can deliver when a call handler or technician happens to align with the family's expectations, and there are moments of effective service, but the real-world pattern requires hands-on oversight. For seniors who want a quiet, predictable vendor relationship - one that minimizes administrative strain and offers transparent, timely billing - this is not the best fit. The community's strengths show up only when a caregiver stays actively engaged to push orders, verify insurance, and chase missed deliveries.

    Those who may want to consider alternatives are primarily families prioritizing reliability, consistent communication, and clean, timely billing. If oxygen deliveries, CPAP replacements, and mobility equipment must arrive on a predictable timetable with minimal prompting, this agency frequently falls short. Several reviews describe long holds, unanswered calls, and inconsistent follow-through, with claims submitted or corrected only after repeated requests. Multiyear billing confusion and surprising charges further complicate decision-making, making a seamless, low-stress experience unlikely without constant staff escalation.

    The strongest pros appear where staff engagement is direct and responsive. A few customers report that MedTrac, the patient portal, is user-friendly and that replenishments arrive promptly when handled by capable representatives. Specific team members - such as Carlos in customer service, Maurice the field staff member, and certain clinicians - are praised for courtesy, competence, and the ability to explain equipment use clearly. In select cases, the company has fulfilled urgent needs the same day, or provided timely support from an attentive pharmacist, suggesting that competent, well-coordinated interactions are possible. These bright spots demonstrate that the organization is capable of effective performance under the right conditions.

    However, the main cons overwhelm the positive outliers. Billing remains a recurring catastrophe: invoices arriving months late, confusion over what has been paid, and frequent disputes that lead to collections or unnecessary out-of-pocket costs. Customer service is described as unresponsive, abrupt, or simply unavailable for days, with multiple staff turnarounds and inconsistent information about orders, dates, and insurance submissions. Delivery and repair schedules are inconsistent, with stories of lost or misdelivered equipment, canceled appointments, and repeated orders needing correction. The sense of accountability and follow-through is repeatedly questioned, sometimes with references to inaccurate prescriptions, misfiled paperwork, and little empathy for the urgency of supplies like oxygen and CPAP machines.

    Those pros do not adequately offset the cons when viewed through the lens of a decision for a frail senior or a family seeking a low-friction vendor experience. The reliable moments prove that competent staff can execute on complex orders; the systemic failures suggest a fragile operation that does not consistently stand behind its promises. Families should not rely on occasional kindness or a single positive interaction to justify ongoing risk, cost, and stress. The unavoidable conclusion is that this agency can work, but only for a subset of cases where a dedicated caregiver is willing to take charge, document every step, and relentlessly press for resolution.

    Actionable guidance: approach Integrated with clear parameters and written agreements. Request a single point of contact and guaranteed response times for orders, claims, and escalations. Insist on a detailed, itemized contract that clarifies which payments are due, when bills will arrive, and the process for correcting errors. Prioritize obtaining references from other families with similar needs and ask for a trial period with strict service-level commitments. In parallel, compare alternatives in the Inkster area - other DME and home-health providers that consistently demonstrate reliability, transparent billing, and proactive communication. If choosing Integrated, proceed with a structured plan: set up a kickoff meeting with a case manager, establish a start date and expected delivery cadence, and schedule quarterly reviews to reassess performance and accountability.

    Features

    Types of Care

    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

    Amenities

    • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
    • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Detroit Metropolitan-Wayne County (6 miles away) Detroit Metropolitan-Wayne County (6 miles away)

    Care Services

    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
    • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

    Dining

    • Low / no sodium Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • No Sugar No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults.
    • Organic OrganicOrganic foods are important for seniors because they contain fewer chemicals and pesticides, which can be harmful to aging bodies. Additionally, organic foods often have higher nutrient levels, making them a healthier choice for maintaining overall well-being in older adults.
    • Restaurant style dining Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility.

    Activities

    • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • BBQs or picnics BBQs or picnicsBBQs or picnics provide seniors with social interaction, enjoyment of the outdoors, and a sense of community, contributing to their overall well-being and quality of life.
    • Birthday parties Birthday partiesBirthday parties are important for seniors as they provide an opportunity for celebration, socialization, and joy. They allow seniors to feel special and appreciated, boosting their mood and overall well-being. Additionally, birthday parties can help combat feelings of isolation and loneliness by fostering connections with friends, family, and community members.
    • Cooking classes Cooking classesCooking classes are important for seniors as they provide opportunities for social interaction, enhance cognitive skills, promote healthy eating habits, and boost confidence in the kitchen.
    • Gardening club Gardening clubGardening clubs are important for seniors because they provide a sense of community, promote physical activity and mental well-being, and offer opportunities for socialization and connection with nature. Gardening can also improve cognitive function and overall quality of life for seniors.
    • Holiday parties Holiday partiesHoliday parties are important for seniors because they provide opportunities for socialization, community involvement, and mental stimulation. These festive events offer a sense of belonging and connection during a time that can be lonely for many older adults. Additionally, participating in holiday celebrations can boost mood and overall well-being for seniors living in senior living communities.
    • Other religious services Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years.
    • Trivia games Trivia gamesTrivia games are important for seniors because they provide mental stimulation, social interaction, and a fun way to keep the mind sharp. They can help improve memory, cognitive function, and overall well-being in older adults.
    • Visiting Rabbi Visiting Rabbi"Visiting rabbis provide spiritual and emotional support to seniors in assisted living communities, helping them connect with their faith, find comfort in times of need, and maintain a sense of community and belonging."
    • Visiting chaplain or priest Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.

    Description

    The Integrated Home Care Agency Inkster in Inkster, MI offers a warm and inviting assisted living community for seniors. Our residents enjoy a variety of amenities that enhance their quality of life and provide comfort and convenience. These amenities include activities on-site to keep residents engaged and entertained, spacious private rooms with private bathrooms, cable or satellite TV for entertainment, Wi-Fi/high-speed internet for staying connected with loved ones, and indoor and outdoor common areas for socializing and relaxation.

    Our care services are tailored to meet the individual needs of each resident. We provide high acuity care for those with complex medical conditions, incontinence care to ensure comfort and hygiene, and medication management to support optimal health.

    Dining at our community is a delightful experience. Our meals are provided with options such as no sugar or organic choices, served in a restaurant-style dining setting that offers a pleasant atmosphere for enjoying delicious and nutritious food.

    We believe in promoting an active lifestyle for our residents. Our activities program includes various on-site activities such as cooking classes, gardening club, birthday parties, holiday parties, trivia games, and visits from religious leaders like Rabbi or chaplain. Residents can also enjoy BBQs or picnics in our outdoor areas.

    Conveniently situated in Inkster, MI, our community benefits from its close proximity to several amenities. There are 5 cafes nearby where residents can enjoy a cup of coffee or a meal with friends or family. Additionally, there are 3 parks nearby where residents can take leisurely walks or participate in outdoor activities. For any medical needs, there are 15 pharmacies and 4 physicians nearby. Numerous restaurants offer dining options when residents want to explore different cuisines. Transportation is easily accessible with 9 options available nearby. There is also a place of worship within close proximity for spiritual needs.

    Overall, the Integrated Home Care Agency Inkster provides a comprehensive assisted living experience that prioritizes the well-being and satisfaction of our residents.

    Nearby Places of Interest

    Located in Inkster, Michigan, this area offers a variety of conveniences and amenities that may be attractive to seniors looking for a convenient and comfortable place to live. With several rental car options nearby for easy transportation, as well as multiple physician offices and pharmacies within a few miles, residents can easily access medical care when needed. Additionally, there are a variety of dining options ranging from fast food to casual dining establishments, providing plenty of choices for meals out. For those who enjoy outdoor activities, there are several parks in the area offering opportunities for recreation and relaxation. Places of worship are also easily accessible for spiritual needs. Overall, this part of Inkster provides a range of services and attractions that may make it a desirable location for senior living.

    Transportation

    • Avis Rent A Car (1.8 miles)
    • Hertz Rent A Car (3.9 miles)
    • Budget Rent A Car (4 miles)
    • National Car Rental (4.1 miles)
    • Enterprise Rent-A-Car (4.1 miles)
    • DTW Delta Cargo (4.3 miles)
    • Concourse D (4.8 miles)

    Physicians

    • Dearborn Obstetrical & Gynecological Assoc PC (1.8 miles)
    • Ophthalmic Specialists of Michigan - Dearborn Office (2.2 miles)
    • Garden City Hospital Medical Office Building (2.8 miles)
    • Botsford Primary Care Physician (3.3 miles)
    • Allen Park Family Physicians (5.8 miles)
    • Pinkney, Greenbaum, MacFarland, and Timpner, DDS (7.3 miles)
    • Partners In Internal Medicine (7.3 miles)

    Pharmacies

    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.3 miles)
    • CVS Pharmacy (2.4 miles)
    • Rite Aid (2.4 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.7 miles)
    • Walgreens (2.8 miles)

    Restaurants

    • The Halal Guys (2.5 miles)
    • SKY Lounge West (3.3 miles)
    • Jimmy John's (3.6 miles)
    • The Lava Lounge Too (3.6 miles)
    • Ford's Garage Dearborn (4.2 miles)
    • McDonald's (4.6 miles)
    • Big League Brews (4.8 miles)

    Parks

    • Garden City Park (2.5 miles)
    • Schemansky Park (4 miles)
    • Ford Field Park (4.1 miles)
    • Heritage Park (6.2 miles)
    • Hemlock Park (7.9 miles)

    Places of Worship

    • Church of the Divine Child (2.6 miles)
    • Muslim Community of Western Suburbs (6.2 miles)
    • Masjid Salam (7.5 miles)

    Cafes

    • Tim Hortons (2.7 miles)
    • Tim Hortons (3 miles)
    • Starbucks (3.7 miles)
    • Qahwah House (3.8 miles)
    • Biggby Coffee of Westland (4.9 miles)
    • Starbucks (6 miles)
    • Panera Bread (7.2 miles)

    Hospitals

    • Oakwood Annapolis Hospital (2.8 miles)
    • Beaumont Dearborn Hospital (5.3 miles)

    Theaters

    • Emagine Theatres (5.7 miles)

    Frequently Asked Questions

    How much does it cost to live at Integrated Home Care Agency Inkster in Inkster, MI?
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