Our Lady Home

Pros

• Penn Funeral Home did a magnificent job over the years with multiple services.
• The staff at Penn Funeral Home were friendly and professional.
• They did an excellent job preparing the loved one, and the service was wonderful.
• Penn-Orr Funeral Home provided peace and went beyond promises, with concern and kindness.
• The facilities at Penn Funeral Home are beautiful.
• The reviewer highly recommends Penn Funeral Home.
• Penn Funeral Home did an excellent job for Aunt May, and Mr. Penn helped her look like she did before she got sick.

Cons

• The reviews describe the funeral home as extremely unprofessional and rude.
• They claim the staff lied about mailing dates and even told the post office that remains were shoes.
• There is a claim of no empathy for families and consistently poor communication.
• The funeral home allegedly was 1.5 hours late with the body and offered no apology.
• They allegedly failed to send remains via express mail and did not correctly label the box, which is required.
• They charged $50 for shipping but paid only $18.50 due to improper shipping.
• They reportedly did not return calls or respond to inquiries after payment.
• They left the family stranded at the repast with no transportation home.
• A staff member was described as rude and unhelpful, with others staying silent to keep the peace.
• They are accused of lacking compassion and being repeatedly late and uncooperative, contributing to a terrible experience.

Review

A broad mix of experiences emerges when people write about this funeral home, ranging from deeply grateful and appreciative to profoundly frustrated and angry. A common thread among many comments is that communication is inconsistent and often painful during an already difficult time. Several reviewers describe schedules and paperwork being handled in a way that felt ad hoc or last minute, with promises of follow-up that never materialized. One person laments trying to obtain a needed work letter for over a month, only to be told to wait "a couple of days" again and again, without ever receiving a callback. Another recalls being told the same thing - wait a few days - until, after three days, no one checked in, leaving them to chase answers themselves. The sense conveyed is that information is not reliably shared, and expectations about timing are routinely misaligned with reality.

In a number of accounts, the frustration spills into direct encounters with staff. Reviewers describe a pattern of unprofessional behavior and poor bedside manner, including rude attitudes and inconsistent responses. There are repeated accusations of dishonesty about what was mailed or shipped and why; one reviewer claims that the remains were misrepresented to the post office as "shoes," with serious implications about the handling of a loved one. The financial aspects are also contentious: a shipping charge of $50 is contrasted with a formal assertion that the company did not ship in a manner consistent with what the law requires, resulting in the company paying only a fraction of the claimed cost. The sense of being unheard grows when calls and emails go unanswered, and even direct conversations with the funeral director become occasions for disengagement or abrupt endings. One particularly pointed complaint notes that they were hung up on when voicing dissatisfaction about receiving a poor review, underscoring a perceived lack of accountability in a time when families need empathy.

The feeling of being overwhelmed and constrained by geography and timing is another dominant theme. Reviewers who are out-of-state describe feeling several steps behind the process, with limited recourse or ability to advocate effectively from afar. In these cases, families feel their outcry is met with indifference or a lack of options, compounding existing grief. The absence of prompt responses, combined with perceived rigidity and a reduced sense of care, leaves families feeling neglected at a moment when they need clear guidance and genuine support. The sentiment is not uniform, but the most vehement critiques emphasize a meltdown of trust: promises unkept, delays, and a palpable absence of empathy for people navigating a profoundly vulnerable period.

Against these tales of distress, there are also strands of praise that appear in the same collection of feedback. Some reviewers recount long-term, positive relationships with the funeral home, noting years of service that were experienced as magnificent and deeply comforting. One person highlights that, despite the broader challenges faced by everyone during the Covid era, the staff at Penn-Orr Funeral Home offered peace, kindness, and consistent help when families needed it most. They describe experiences where the team delivered on promises and provided the care and dignity families were seeking during the early stages of the pandemic. There are also quotes of high regard for specific individuals who contributed to a respectful and dignified presentation of the loved one, with phrases like "the aunt I remembered" and statements that staff members were friendly, professional, and capable of handling arrangements with care. These positive notes emphasize that when communication works, and when empathy is present, the experience can be significantly less burdensome and more comforting.

Several reviewers recount moments of exceptional service that stand in contrast to the complaints. For some, the staff's professionalism and the quality of the service itself - preparation, appearance, and conduct during the ceremony - were described as excellent, moving, or even life-affirming in the midst of loss. A few messages explicitly commend the staff's demeanor, the facility, and the care that helped families feel that their loved ones were treated with respect and dignity. The recurring sentiment in these testimonials is that the funeral home has the capability to provide meaningful, compassionate service, and that when the stresses of time, confusion, and miscommunication are minimized, the experience can be deeply positive.

Taken together, the collection paints a picture of inconsistency: some families feel heard, supported, and treated with the dignity they deserve, while others describe a process marked by delays, miscommunication, perceived dishonesty, and a lack of empathy during an already painful period. Critics point to specific failures - late or missing calls, questionable handling of remains, mislabeling or miscommunication about shipments, and a sense that some staff members are more focused on schedules than on comforting families. Supporters, by contrast, highlight personal acts of kindness, professional presentation, and long-standing relationships that produced positive outcomes. The contrast suggests that the experience with this funeral home is highly variable and may depend on who is assisting, when they are assisting, and how families communicate their needs at a time when every moment feels crucial.

This part of Inkster, Michigan offers a variety of amenities that cater to seniors looking for convenience and comfort. With several physicians' offices nearby, including obstetrics and gynecology specialists as well as ophthalmologists, residents have easy access to medical care. Pharmacies such as Walgreens and CVS are also within a short distance, ensuring that prescriptions can be filled promptly. There are plenty of cafes and restaurants in the area, providing opportunities for socializing and enjoying meals outside the home. For leisure activities, parks like Garden City Park and Ford Field Park offer green spaces for relaxation and outdoor exercise. Additionally, Oakwood Annapolis Hospital is nearby for any medical emergencies that may arise. Overall, this neighborhood provides a range of services that can support a comfortable and convenient lifestyle for seniors.

Physicians

• Dearborn Obstetrical & Gynecological Assoc PC (1.6 miles)
• Ophthalmic Specialists of Michigan - Dearborn Office (2 miles)
• Garden City Hospital Medical Office Building (3.1 miles)
• Botsford Primary Care Physician (3.6 miles)
• Allen Park Family Physicians (5.4 miles)
• Oakwood Healthcare Center (7.1 miles)
• Michigan Eyecare Institute (7.1 miles)

Transportation

• Avis Rent A Car (1.7 miles)
• Hertz Rent A Car (3.7 miles)
• Budget Rent A Car (3.8 miles)
• National Car Rental (3.9 miles)
• Enterprise Rent-A-Car (3.9 miles)
• DTW Delta Cargo (4.2 miles)
• Concourse D (4.7 miles)

Pharmacies

• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.8 miles)

Cafes

• Tim Hortons (2.6 miles)
• Tim Hortons (3 miles)
• Starbucks (3.4 miles)
• Qahwah House (3.6 miles)
• Biggby Coffee of Westland (5.3 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.8 miles)

Places of Worship

• Church of the Divine Child (2.7 miles)
• Muslim Community of Western Suburbs (6.6 miles)
• Masjid Salam (7.2 miles)

Restaurants

• The Halal Guys (2.7 miles)
• SKY Lounge West (3.3 miles)
• The Lava Lounge Too (3.6 miles)
• Jimmy John's (3.9 miles)
• Ford's Garage Dearborn (3.9 miles)
• Big League Brews (4.4 miles)
• McDonald's (5 miles)

Parks

• Garden City Park (2.9 miles)
• Schemansky Park (3.6 miles)
• Ford Field Park (3.8 miles)
• Heritage Park (5.7 miles)
• Hemlock Park (7.7 miles)

Hospitals

• Oakwood Annapolis Hospital (3 miles)
• Beaumont Dearborn Hospital (4.9 miles)

Theaters

• Emagine Theatres (6.1 miles)