4094 Breton SE, Kentwood, MI 49508
For more information about senior living options: (844) 490-3973
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The physical therapists are described as absolutely great. Dr. Emily Wohlfeil is described as the best. Corewell Health is described as hiring the kindest people. MyChart is appreciated for test results, questions, and paying bills. Elizabeth Harris is described as amazing and instrumental in helping with health problems. The staff are described as friendly and helpful. Dr. Essenberg and Dr. Chatterly are described as amazing. The facility is said to provide wonderful experiences for decades. Maya is described as very kind, caring, and compassionate. The nurse who cared for a patient is described as nice and competent. The staff are described as providing prompt, professional service.
They overbook appointments, leaving patients waiting in a room for 20+ minutes in uncomfortable conditions. They charge high fees and fail to keep schedules efficient, wasting people's time. The office staff are rude and unprofessional; patients say they would never return. The check-in process is unprofessional and not confidential, with speakerphones blaring in public areas. Appointments are canceled with little to no explanation and no reasonable option to reschedule for weeks or months. Customer service has declined over time; medical assistants are consistently rude and lack kindness. Scheduling errors lead to missed appointments and wasted time, with little accountability. Late arrivals or extenuating circumstances are met with harsh penalties, including permanent bans. Some occupational services use unsanitary or poorly disinfected equipment, raising exposure concerns. The overall experience is disorganized and not aligned with the claimed care standards.This collection of reviews paints a picture of a large health system where many patients report very positive, human-centered care from clinicians, but where experiences with administration and operations can vary dramatically. Across the board, patients frequently commend the kindness, expertise, and compassion of the medical staff they actually see in the exam rooms and treatment spaces. They describe encounters with doctors, physician assistants, and physical therapists as the bright spot: "Absolutely great physical therapists!" and "Always an amazing experience here! Dr. Emily Wohlfeil is the best." Others point to specific clinicians who've made a meaningful difference in their lives, such as Elizabeth Harris, a PA described as "amazing" for helping with health problems and quality of life, and Drs. Chatterley and Essenberg who are praised for their care. A long-time patient notes, "I've had wonderful experiences with this facility for 3 decades," underscoring how some providers have built lasting trust over many years. In the same vein, a few reviewers call out the network's patient portal, MyChart, for enabling test results access, questions, prescriptions, and even bill payment, framing it as a helpful touchpoint in managing ongoing care.
Amid the praise for clinicians, there is a persistent thread of appreciation for staff who bring warmth and responsiveness to visits. Several patients mention the front-line kindness that can shape a visit even before the medical part begins. For example, a caller describes Maya's telephone care as so kind and compassionate that it felt "like talking to mother Teresa herself," underscoring that individual empathy in administrative interactions can still land as a standout moment of the day. There are remarks about quick and efficient visits when things run smoothly and staff who are described as friendly and knowledgeable. Taken together, these notes reveal a pattern: when the care team is attentive and the clinicians communicate well, patients feel genuinely supported and reassured.
However, the same collection also lays bare a contrasting reality about the system's operations and administrative side. A number of reviews express frustration with scheduling, check-in, and the handling of appointments. One patient describes a totally unprofessional check-in with speaker phones "blaring everywhere so you hear everyone's business," condemning the lack of confidentiality and the sense that medications and follow-ups are handled casually rather than with care. Another reviewer shares a painful experience of an appointment that was canceled within 24 hours, with no satisfactory option to reschedule for a long time, leaving them without needed care and without a clear explanation. The sentiment is echoed by others who have waited too long or faced repeated cancellations, sometimes? lasting months, and who feel their time and health are not being treated with respect.
A recurring complaint centers on rude or inattentive front-desk staff and a perception of "cookie-cutter" or impersonal service. Several reviewers say MA staff can be rude or indifferent, and some describe the overall office atmosphere as unprofessional and unkind, making patients feel as though they're not being heard when they're vulnerable or unwell. The sense of being overlooked, dismissed, or treated like a number rather than a person emerges repeatedly, even among patients who otherwise trust the clinical expertise they receive. In effect, the patient experience splits neatly into two halves: excellent medical care from clinicians on one side, and inconsistent, occasionally discourteous administrative interactions on the other.
These tensions extend into scheduling and test-related experiences as well. There are candid complaints about the logistics of coordinating care - especially around virtual visits, COVID testing, and specialized services. One patient recounts COVID-era scheduling missteps where a same-day virtual visit was promised but then repeatedly rescheduled to a much later date, resulting in missed care for a time-sensitive health issue. There are also comments about long waits in the waiting room and the daunting impression of being in the system for a long time before seeing a clinician, which can color the overall experience even when the medical encounter is strong. In some cases, patients describe being asked to travel for tests or procedures only to find that the execution and communication around those services fell short of expectations.
There are also a few pointed, location-specific cautions that stick in the memory. One reviewer warns about a particular occupational services suite where respirator fit testing occurred, noting the equipment appeared to be inadequately disinfected between patients, and that staff did not provide reassurance or proper cleaning explanations. Another review expresses a broader sense of frustration with the network's management, even suggesting that people should "save themselves the trouble and just web md it" rather than rely on the facility for certain kinds of care. A few comments touch on the broader network narrative - Spectrum Health and Corewell Health - hinting at a sense of inconsistency across locations and services, and in some cases a willingness to switch providers if the experience does not improve.
Overall, the body of reviews suggests a health system with real strengths and real weaknesses. When patients encounter skilled clinicians and compassionate, helpful staff, their experiences are markedly positive, with many noting improvements in health, clarity, and peace of mind. When administrative processes - scheduling, check-in, cancellations, confidentiality, and front-desk interactions - go awry, patients feel the impact in lost time, frustration, and a perceived lack of respect for their health needs. The message from these reflections is clear: the core clinical care is valued highly, but there is substantial room for improvement in the operations and customer service that connect patients to that care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Siloam in Kentwood, MI is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents. With a focus on comfort and convenience, Siloam provides a fully furnished living space for each resident, complete with a dining room for communal meals. Housekeeping services are also included to ensure a clean and organized environment.
Residents at Siloam can enjoy the outdoors with access to outdoor spaces and gardens. For added convenience, telephone and Wi-Fi/high-speed internet services are available for staying connected with loved ones.
In terms of care services, Siloam offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff at Siloam also coordinate with health care providers to ensure residents receive the necessary medical care. Special dietary restrictions are accommodated for meals, including diabetes diets. Meal preparation and service are provided to ensure nutritious and delicious food options.
Transportation arrangements are available for both medical purposes and doctors' appointments. This makes it easy for residents to attend their medical appointments without any hassle.
Siloam ensures that residents have a fulfilling lifestyle by offering scheduled daily activities for engagement and socialization. Residents can look forward to participating in various activities designed to cater to their interests.
Siloam is conveniently located near several amenities that enhance the overall quality of life for its residents. With numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters nearby as well as hospitals in close proximity, residents can easily access essential services and entertainment opportunities.
Overall, Siloam in Kentwood, MI provides a comfortable living environment with comprehensive care services and convenient access to amenities, making it an ideal choice for those seeking assisted living support in the area.
This part of Kentwood, Michigan offers a variety of amenities within close proximity, making it a convenient and accessible location for senior living. There are several pharmacies nearby for easy access to medication and healthcare needs. A selection of restaurants provides dining options, and there are also physicians' offices and hospitals in the area for medical care. Places of worship offer spiritual support, while cafes provide social settings to enjoy coffee or a meal. The neighborhood features a theater for entertainment, parks for outdoor recreation, and transportation options including an airport for travel convenience. Overall, this area of Kentwood provides a range of services and facilities that cater to the needs of seniors looking for a comfortable and well-equipped community.
Siloam is located at 4094 Breton SE, Kentwood, MI 49508 in Kent County, Michigan
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
