American House Kentwood

Pros

• The atmosphere at American House Kentwood is homey, with kind and friendly staff who genuinely care about residents' needs.
• The facility is clean, well-kept, and offers a safe environment for residents, making it a suitable choice for families.
• Residents receive prompt and attentive care from dedicated staff members who are responsive to concerns.
• The community provides various activities that engage residents and contribute to their enjoyment of life.
• Family members appreciate the accessibility of staff and the consistent communication regarding their loved ones' well-being.
• Many reviews highlight the excellent care provided during difficult times, such as hospice care, making families feel supported during challenging moments.

Cons

• The staff at American House Kentwood needs to be more responsive, as residents often have to push buttons to get their medications instead of receiving them at designated times.
• A family member expressed concerns about the lack of a nurse on staff, noting that messages were left unanswered and there was inadequate communication regarding care.
• There are frequent complaints about the cleanliness and maintenance of the facility, with reports of residents smelling and not receiving regular showers due to staffing issues.
• Some reviews noted that community bathrooms made residents uncomfortable and contributed to a nursing home-like atmosphere rather than independent living.
• The dining experience received criticism, with one reviewer stating that the food was "the absolute worst."
• The overall environment at American House Kentwood was described by some as dark, dingy, and uninviting, lacking in natural light and amenities.
• Residents reported feeling that they were viewed as a problem by new staff when concerns were raised about care quality.
• A reviewer felt that the management changes negatively impacted communication and overall care during their loved one's stay.
• One family's experience was marred by excessive pressure from the sales team during their tour, leading to dissatisfaction with the overall process.
• Another reviewer highlighted discomfort with room sizes and lack of private bathing facilities, which discouraged them from considering it further for their loved one.

Review

American House Kentwood has garnered a range of reviews that reflect diverse experiences among its residents and their families. For many, the facility exudes a homely atmosphere, characterized by kind and friendly staff who seem genuinely concerned about the needs of both residents and their families. One reviewer noted how the staff prioritized a personalized approach, focusing more on what was best for their loved ones rather than financial concerns. This sense of community care is further enhanced by the facility's ability to transition residents into memory care as needed, with an affordable upcharge—a significant relief for families navigating such difficult choices.

However, there are criticisms regarding staff responsiveness. Several reviewers expressed disappointment over delayed responses from care staff when residents requested assistance or medication at scheduled times. The notion that family members had to intervene constantly for basic needs highlights a gap in service that could detract from the overall quality of care provided at American House Kentwood. An ideal scenario would involve proactive staff engagement, ensuring that resident needs are met without requiring constant prompting from relatives.

Cleanliness and home-like aesthetics were frequently praised across reviews, with one visitor noting that American House Kentwood stood out from other facilities they toured because it was immaculate and free from unpleasant odors. Residents appreciated the efforts made towards maintenance and updates within the building; recent improvements included new carpets which contributed positively to the environment. Yet, some expressed concerns about room sizes and amenities. For example, potential residents noticed smaller rooms lacking in-suite bathing facilities—something that could deter individuals who prioritize privacy in personal care routines.

The dining experience also elicited mixed reviews; while some found it pleasant and accommodating, others reported dissatisfaction with food quality—the "absolute worst" being one remark concerning meal offerings. Activities provided at the facility received varied feedback too; while some families felt there was ample opportunity for social engagement through planned events and outings, others noted their loved ones did not partake as actively due to various reasons such as declining interest or health limitations.

Among those who have chosen to place their loved ones at American House Kentwood, there appears to be appreciation for affordability relative to other senior communities in the area. Some families shared positive experiences regarding direct caretakers' compassion and diligence despite management shifts throughout their stay—an aspect which can often lead to uncertainty in care continuity. However, issues surrounding communication during these transitional phases left some feeling less satisfied with management’s approach.

A notable tragedy echoed through several reviews came from family members recounting experiences during difficult transitions such as hospice care. Descriptions emerged about how supportive staff were in providing tender care during residents' final days—a poignant reminder of the emotional context surrounding decisions made within assisted living settings.

In conclusion, American House Kentwood represents a blend of both exceptional warmth and areas needing attention within elder care services. While many visitors describe it as an inviting community with caring personnel ready to support individual needs, instances involving slow response times or inadequate caregiver interactions illustrate an opportunity for growth toward better service delivery. As families explore living options for their loved ones, shared experiences like those at American House serve as vital reflections guiding future decisions around comfort, safety, and well-being in assisted living environments.

This part of Kentwood, Michigan offers a convenient location with easy access to essential services and amenities. With several medical facilities nearby such as Psychiatric Associates Of West Michigan, Mikids Pediatrics, and Pine Rest Hospital, seniors can rest assured that their healthcare needs will be well taken care of. Additionally, there are multiple pharmacies within a short distance for medication needs. The area also boasts a variety of dining options ranging from fast food to sit-down restaurants like FireRock Grille, providing residents with plenty of choices for meals. For leisure activities, there are parks like Lemery Park and Chesebro Park for enjoying nature, as well as theaters like Phoenix Theaters and Celebration! Cinema RiverTown for entertainment options. Overall, this part of Kentwood offers a convenient and diverse range of services to cater to the needs of seniors looking for a comfortable and accessible living environment.

Physicians

• Psychiatric Associates Of West Michigan (0.7 miles)
• SVS Vision Optical Centers (1.4 miles)
• Battiste Family Medicine PLC (1.7 miles)
• Mikids Pediatrics (1.7 miles)
• Spectrum Health (2.1 miles)
• Rx Optical (2.6 miles)
• Wolverine Dermatology (3.2 miles)

Pharmacies

• Family Fare (0.9 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Meijer Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Meijer Drive Up Pharmacy (2 miles)

Restaurants

• Peppino's Sports Grille & Pizzeria (0.9 miles)
• McDonald's (0.9 miles)
• Chick-Fil-A (1.1 miles)
• Culver's (1.6 miles)
• FireRock Grille (1.7 miles)
• Arby's (1.9 miles)
• Craig's Cruisers End Zone (1.9 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (3.4 miles)
• Real Food Cafe (4.4 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)

Places of Worship

• St Mark Lutheran Church (1.6 miles)
• Providence Christian Reformed Church (2.2 miles)
• Cornerstone Church (3.1 miles)
• Cornerstone Methodist (4.5 miles)
• Christ Church-Pca (4.7 miles)
• Madison Square Christian Reformed Church (5.7 miles)

Hospitals

• Pine Rest: Van Andel Center (1.7 miles)
• Pine Rest: Mulder Therapy Center (1.7 miles)
• Spectrum Health Lab (2.5 miles)
• Metro Health Hospital (3.8 miles)
• Trinity Health Medical Center (4 miles)

Transportation

• Enterprise Rent-A-Car (2.4 miles)
• Gerald R. Ford International Airport (GRR) (6.1 miles)

Parks

• Lemery Park (4.6 miles)
• Chesebro Park (4.9 miles)

Theaters

• Phoenix Theaters (5 miles)
• Celebration! Cinema RiverTown (5.9 miles)