Railside Living Center

Pros

• Railside Assisted Living is a family-owned business that has been providing excellent care for over 20 years and has a great reputation in the community.
• The staff at Railside go above and beyond to meet the daily needs of residents and create a supportive environment.
• Residents enjoy high-quality meals, activities, and socialization opportunities.
• The facility is well-maintained, with beautiful rooms that offer lovely views of the surrounding area.
• Many individuals find Railside to be a wonderful place for their loved ones to live, with caring staff who genuinely care about the residents’ well-being.

Cons

• Communication between Railside and the hospital was nonexistent, leading to blame being placed solely on the hospital.
• There was a lack of concern for residents' future medical needs, including necessary therapies after hospitalization.
• The absence of a physician at Railside created significant issues in addressing residents' health concerns.
• Several reviewers reported mistakes with medication management and poor communication regarding medical matters.
• Staff attitude was described as indifferent, with a focus more on profit than on resident care.
• Families felt that their concerns were ignored, and that the facility took no responsibility for incidents occurring while residents were under their care.
• One reviewer expressed frustration over being charged high fees for inadequate services and care.
• There were complaints about insufficient staffing levels, particularly the absence of registered nurses (RNs) on duty.

Review

Railside Assisted Living stands out as one of the few family-owned facilities in Michigan, boasting over 20 years of experience in providing care for seniors. Many reviews highlight the dedication of the staff and management, who are reportedly deeply involved in the day-to-day operations of the facility and genuinely care about both residents and staff. The community has cultivated an excellent reputation, often noted for its high-quality care and commitment to meeting residents' medical needs. The environment is described as beautiful and well-maintained, with a focus on delicious food and opportunities for social engagement among residents.

Despite the commendations for staff effort and community atmosphere, there are several critical concerns raised by families regarding patient care. One recurring issue is communication?or lack thereof?between Railside, healthcare providers, and family members during medical crises. For instance, one family recounted a distressing experience when their disabled husband suffered a seizure that necessitated hospitalization; they felt that communication about his medical needs was inadequate and that concerns raised were largely dismissed by the staff. This review reflects a sentiment shared by others who expressed frustration at perceived negligence in addressing urgent medical requirements or changes in resident health status.

Cost also emerges as a significant concern among reviewers. At $200 per day, many families feel that Railside's pricing does not align with the level of care received. Reviewers have pointed out ongoing issues such as medication errors, lack of adequate staffing?including no registered nurse on duty?and neglectful attitudes from some staff members regarding resident welfare. These experiences suggest that while there may be dedicated employees striving to provide quality care when possible, systemic issues impact the overall service quality.

Some reviews acknowledge positive aspects of living at Railside; multiple family members noted their loved ones eventually acclimated to their surroundings and appreciated certain amenities within individual rooms, such as scenic views or comfortable accommodations. However, these sentiments are often accompanied by caveats about staffing inadequacies or difficulties experienced during transitions into assisted living arrangements.

Several families expressed deep dissatisfaction with what they perceived as indifference towards serious health concerns once their loved ones entered Railside?s care. They voiced feelings of being ignored when attempting to communicate essential information regarding medications or doctor availability?a factor that severely undermines trust between facility management and caregivers.

In contrast to these negative experiences stand those who appreciated specific elements like cleanliness, beautiful surroundings, or attentive personal connections formed over time with residents. Despite these commendable features present at Railside Assisted Living, it remains clear through various reviews that fundamental gaps exist in communication and crisis management adversely affecting resident wellbeing.

Overall, potential clients considering Railside should weigh both the glowing praises from some regarding staff dedication against serious reservations conveyed by others concerning inadequate medical oversight and high operational costs relative to services rendered. While Railside presents itself as an appealing option due to its family-owned structure and long history within the community?alongside favorable interactions reported by some?it is crucial for prospective residents? families to investigate thoroughly so they can make informed decisions based on honest assessments provided through varied perspectives offered by current or former residents? families alike.

Physicians

• Spectrum Health (0.3 miles)
• Metro Health Cancer Center (2.5 miles)
• Gastroenterology Associates of Western Michigan (2.8 miles)
• Metro Health Pulmonology (2.8 miles)
• Healthpark Medical Specialists (2.8 miles)
• Wolverine Dermatology (3 miles)
• West Michigan Heart (3.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• Family Fare Supermarkets (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• Meijer Drive Up Pharmacy (3.7 miles)
• Meijer Pharmacy (4.3 miles)
• Walgreens (4.5 miles)

Hospitals

• Trinity Health Medical Center (2.1 miles)
• Metro Health Hospital (2.6 miles)
• Pine Rest: Van Andel Center (3.5 miles)
• Pine Rest: Mulder Therapy Center (3.5 miles)
• Spectrum Health Lab (7.3 miles)

Restaurants

• 76th Street Truck Stop Diner (2.5 miles)
• Culver's (2.5 miles)
• McDonald's (2.8 miles)
• McDonald's (2.9 miles)
• Arby's (2.9 miles)
• Craig's Cruisers End Zone (3.5 miles)
• Sonic Drive-In (3.6 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (4.7 miles)
• Starbucks (5.4 miles)
• Starbucks (6.8 miles)
• Real Food Cafe (7.9 miles)

Places of Worship

• Cornerstone Methodist (2.9 miles)
• Providence Christian Reformed Church (4.1 miles)
• Cornerstone Church (5.2 miles)
• St Mark Lutheran Church (6.4 miles)

Transportation

• Enterprise Rent-A-Car (2.9 miles)

Theaters

• Celebration! Cinema RiverTown (4.3 miles)

Parks

• Lemery Park (4.8 miles)
• Hughes Park (7.7 miles)