Care Cardinal Kentwood

Pros

• The day-to-day staff members are consistently described as sweet, friendly, and caring towards residents and their families.
• The facility maintained effective Covid protocols, successfully keeping cases at bay for a long time and prioritizing resident safety.
• Initial impressions of cleanliness and bright atmosphere in the facility were positive, with many areas reported to be well cared for.
• After an initial emergency situation, the director was appreciated for her honesty and effort to provide quality care for the residents.
• There have been instances of effective communication between some staff and family members regarding care updates.
• Residents received dedicated support during their transition into the community, indicating a sense of teamwork among staff members.
• Families reported that certain staff members showed compassion and patience when dealing with residents’ needs.
• The facility has implemented stringent cleaning protocols to ensure a safe environment for residents amidst Covid restrictions.

Cons

• The facility is experiencing significant understaffing issues, affecting the quality of care and communication for residents and their families.
• Promised services, such as personal hygiene assistance, were not consistently delivered, leading to a lack of proper care for residents.
• There was an incident where staff left a resident in a wheelchair overnight instead of transferring them to bed, resulting in hospitalization due to health complications.
• After a distressing experience, the director and VP failed to follow up or communicate with the family regarding their concerns.
• Some areas lacked cleanliness, specifically in bathrooms and occasionally throughout the facility.
• Meal quality declined after a chef left, leading to cold and bland food being delivered to residents.
• The Covid-19 protocols were often intimidating for visitors and contributed to isolating residents despite initial safety benefits.
• There are reports of inconsistent staffing availability during emergencies, causing trauma for both residents and their family members.

Review

Azpira Place has become a focal point of mixed experiences among families who have entrusted their loved ones to the facility. While some aspects of care and environment are commendable, numerous reviews highlight significant challenges with staffing, cleanliness, food quality, and communication. These issues seem to resonate particularly strongly in the wake of the ongoing struggles for assisted living facilities following the COVID-19 pandemic.

One common theme across several reviews is the persistent challenge of understaffing at Azpira Place. Families have noted that although initial impressions were positive—characterized by a clean and bright environment—the reality faced once their loved ones were admitted often diverged sharply from those early perceptions. One reviewer recounted how, during her parents' first night at the facility, her father experienced a medical emergency while staff were notably absent; when they did find staff members, they discovered them asleep. This incident caused considerable distress for both the reviewer and her mother, sparking concerns about the adequacy of care.

The impact of understaffing was compounded by issues surrounding personal hygiene and routine care. Multiple reviews spoke to broken promises regarding assistance with bathing—one individual described how their loved one was supposed to receive two showers per week but only had four in two months. Furthermore, an alarming account detailed how a resident was left in a wheelchair overnight instead of being transferred to bed as promised. This neglect resulted in serious health consequences leading to an emergency room visit. Such experiences underscore the critical need for more reliable staffing to ensure that residents receive consistent and compassionate care.

While many reviewers appreciated the kindness exhibited by day-to-day staff members—the person-to-person interactions often appeared genuine and supportive—they also expressed frustration regarding communication from management. Promises made during admission discussions frequently went unfulfilled once families returned home after moving their loved ones in. Several individuals remarked on unmet expectations that seemed reassured during initial tours or consultations but later transformed into disappointing realities once their relatives began residing at Azpira Place.

In addition to staffing concerns, food quality emerged as another significant issue impacting residents’ overall experiences at Azpira Place. One family shared glowing feedback about delicious meals served during their initial visit; however, soon after moving in, they encountered drastic declines in food quality attributed to changes in kitchen staff and operational limitations caused by inadequate staffing levels. Residents received cold meals with missing condiments delivered individually rather than served communal-style—a loss that not only affected nutrition but also diminished social interactions among seniors.

Despite these challenges stemming primarily from understaffing issues exacerbated by COVID-19 protocols—including limited activities and restricted visitation—some families reported moments of satisfaction rooted in sincere efforts made by on-site employees who strive diligently under difficult circumstances. Reviews indicate that even amidst troubles related to diet or lack of proper hygiene practices at times, many caregivers maintained compassion and dedication toward residents’ well-being while adhering stringently to safety protocols aimed at minimizing health risks associated with COVID-19.

Overall sentiments reflect disappointment over unmet expectations alongside gratitude for specific instances where dedicated staff provided unwavering support through challenging situations unique to assisted living environments today amid such turmoil brought forth by external factors like global health crises alongside everyday operational difficulties faced by facilities similar across many regions around the country. The combination leaves families grappling with lingering questions about trustworthiness when considering future placements elsewhere while recognizing how crucial improved communication strategies might bolster reassurance throughout this transition period towards ensuring dignified living conditions essential for all residents needing assistance going forward.

The neighborhood in Kentwood, Michigan, offers convenient access to essential services such as pharmacies, physicians, hospitals, places of worship, cafes, and transportation options. With a variety of dining options within a few miles, including Village Inn and Uccello's Ristorante & Sports Lounge, seniors can enjoy a diverse culinary experience. Additionally, the proximity to Spectrum Health Lab and Pine Rest facilities ensures easy access to medical care when needed. For leisure activities, residents can visit Phoenix Theaters for entertainment or explore Chesebro Park for outdoor recreation. The presence of multiple Starbucks cafes provides opportunities for socializing and enjoying a cup of coffee. Accessible transportation options like Gerald R. Ford International Airport and Avflight make traveling convenient for seniors living in this area.

Pharmacies

• Walgreens (0.1 miles)
• Emergency Response Training (0.4 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Family Fare (2.6 miles)

Physicians

• Rx Optical (0.2 miles)
• Spectrum Health (1.1 miles)
• Dr. Philip Hunt (2.2 miles)
• Psychiatric Associates Of West Michigan (2.4 miles)
• Keil Lasik Vision Center (2.4 miles)
• Adolescent and Family Behavioral Health Services (2.6 miles)
• SVS Vision Optical Centers (2.8 miles)

Restaurants

• Village Inn (0.3 miles)
• Mr Burger (0.9 miles)
• McDonald's (1.8 miles)
• Taco Bell (1.9 miles)
• Chick-Fil-A (2.2 miles)
• Fire Fox (2.2 miles)
• Uccello's Ristorante, Pizzeria & Sports Lounge (2.3 miles)

Hospitals

• Spectrum Health Lab (0.4 miles)
• Pine Rest: Van Andel Center (4.4 miles)
• Pine Rest: Mulder Therapy Center (4.4 miles)
• Blodgett Hospital (4.8 miles)

Places of Worship

• St Mark Lutheran Church (1.3 miles)
• Christ Church-Pca (2.2 miles)
• Church of the Servant (3.4 miles)
• Our Daily Bread Ministries (4.2 miles)
• Madison Square Christian Reformed Church (4.5 miles)
• Providence Christian Reformed Church (4.7 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)
• Real Food Cafe (3.2 miles)
• Starbucks (3.6 miles)
• Starbucks (4.2 miles)
• Panera Bread (4.3 miles)

Theaters

• Phoenix Theaters (2.2 miles)

Parks

• Chesebro Park (3.4 miles)

Transportation

• Gerald R. Ford International Airport (GRR) (3.8 miles)
• Avflight (4.5 miles)