Comfort Keepers of Burton

Pros

• The head of Comfort Keepers has been responsive and willing to address concerns regarding medication management.
• There have been improvements in care after conversations with the management.
• The family maintains a close rapport with the Comfort Keepers staff, ensuring ongoing communication.
• Most staff members are attentive and focused on their responsibilities.
• The issues with bandage changes were addressed quickly, as the problematic aide was not seen again.

Cons

• The organization struggles with miscommunications regarding medications.
• There have been instances where staff left everyone else's medication in the client's apartment.
• Some of the medical staff appear unfocused and inattentive.
• The caregiver was described as rough and abrupt when changing bandages, leading to discomfort for the client.
• Frequent follow-ups are necessary to ensure medication issues are addressed, indicating a lack of reliability.

Review

The experience of utilizing Comfort Keepers for elder care has been met with both positive aspects and notable challenges, particularly concerning medication management. The primary concern raised by the family relates to disorganization within the service, especially regarding communications surrounding their father's medications. Instances have arisen where caregivers delivered medications but inadvertently left other prescribed medications unattended in the apartment. Such occurrences can potentially lead to serious health ramifications, as well as increased anxiety for both the elderly individual receiving care and their family members who are responsible for ensuring proper treatment adherence.

Compounding these issues is the observation that some staff members appear to be disengaged or not fully attentive when administering care. This lack of focus has contributed to a climate of uncertainty regarding medication delivery and general health protocols. The frustration stemming from this situation necessitated multiple conversations between the family and management at Comfort Keepers. Although leadership was reportedly receptive and committed to rectifying the miscommunications about medication, it has become clear that persistent follow-ups are required. The expectation for a seamless flow of communication regarding critical medical information should ideally alleviate rather than heighten stress for families relying on these services.

An additional complication arose during direct care encounters, as expressed by the father regarding one particular caregiver assigned to change his bandages. He described her approach as somewhat rough and abrupt, an experience that understandably caused discomfort during what is typically already a sensitive procedure for many elderly individuals. Thankfully, he noted that this caregiver did not return after that incident, suggesting that measures may have been taken either by the agency or through natural scheduling circumstances to ensure better matches between caregivers and clients.

Despite these challenges, it’s evident that maintaining a close rapport with Comfort Keepers has remained a priority for this family. Their vigilance in overseeing the care provided demonstrates a commitment not only to their father's well-being but also reflects an understanding of how crucial consistent communication is in eldercare scenarios. They have taken proactive steps by staying engaged with Comfort Keepers' management team to ensure issues are addressed rather than allowing them to persist unchallenged.

The family's diligence underscores a larger issue often faced by those navigating home healthcare services—the importance of establishing trust, accountability, and effective communication channels between families and service providers. They recognize that while it’s essential to advocate for their loved ones diligently, it should not require repeated calls or reminders about fundamental aspects of care such as medication administration.

In summary, while there are commendable elements of service provided by Comfort Keepers—such as willingness from leadership to listen and engage with concerns—it is equally critical for systemic improvements around operational organization and staff training to be implemented consistently across all levels of caregiving. As caregiving dynamics evolve in response to growing demands from families looking after their elders at home, fostering an environment where efficiency mingles harmoniously with compassionate caregiving will ultimately dictate success stories in home healthcare experiences like those shared here.

This area of Burton, Michigan offers a variety of amenities and services that may be appealing to seniors looking to relocate. There are several restaurants nearby such as Taco Bell, Wendy's, and Applebee's for convenient dining options. Additionally, there are multiple physicians' offices within a few miles, providing easy access to medical care. The presence of parks like For-Mar Nature Preserve & Arboretum offer opportunities for outdoor recreation and leisure. Pharmacies like Rite Aid and Kroger Pharmacy are also within close proximity for medication needs. Places of worship such as Blessed Sacrament Catholic Church cater to spiritual needs. Lastly, transportation options like Amtrak and hospitals in the vicinity ensure seniors have access to necessary healthcare services.

Restaurants

• Taco Bell (0.4 miles)
• Halo Burger (0.4 miles)
• Wendy's (0.4 miles)
• McDonald's (0.5 miles)
• Applebee's (1.8 miles)
• Starlite Diner 2 (1.8 miles)
• McDonald's (1.9 miles)

Physicians

• Igp After Hours East (0.9 miles)
• Dort Medical Group (1.9 miles)
• Richfield Family Medicine (2.4 miles)
• Elite Obgyn (2.4 miles)
• Khaled M Shukairy (2.6 miles)
• Hurley Medical Center (2.7 miles)
• Dr Jose Lopez (2.9 miles)

Parks

• For-Mar Nature Preserve & Arboretum (1.1 miles)
• Stepping Stone Falls (3.6 miles)
• Continental North Southside Park (5 miles)
• Continental North Northside Playground (5 miles)
• Carousel (5.1 miles)
• Crossroads Village & Huckleberry Railroad (5.2 miles)
• Riverbank Park (5.3 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Thrifty Drugs (1.4 miles)
• VG'S Grocery (2 miles)
• Rite Aid (2 miles)
• Kroger Pharmacy (2.5 miles)
• Rite Aid (3 miles)
• Epic Pharmacies (3.1 miles)

Places of Worship

• Blessed Sacrament Catholic Church (1.6 miles)
• Holy Redeemer Church (5.8 miles)
• St John Vianney Church (6.3 miles)

Cafes

• Starbucks (2.1 miles)
• Biggby Coffee (3.2 miles)
• Biggby Coffee (4 miles)
• Cafe Rhema (4.9 miles)
• Tim Hortons (5.9 miles)
• Panera Bread (6.8 miles)

Transportation

• Amtrak (3 miles)

Hospitals

• Dunahoo Erin Hope Network Insight Recovery Center Flint (4 miles)
• Da Vita (5.5 miles)
• Dr Ron Coriasso DO (6 miles)
• Select Specialty Hospital (7 miles)