Eisenhower Center - East Hall is an assisted living community in Ann Arbor, MI.
Information last verified:
3200 Eisenhower Parkway, Ann Arbor, MI 48108
For more information about senior living options: (866) 208-4318
3.6 from 63 reviews
5 stars
40
4 stars
1
3 stars
0
2 stars
0
1 stars
22
Overall Review of Eisenhower Center - East Hall
common15 reviews mention this
Staff training varies widely
Several reviews say the staff training is thorough and helpful.
Many reviews, especially from people describing onboarding or new-hire training, praise trainers for being informative, detailed, and prepared to explain policies and next steps. Some reviews also mention that the training helped people feel ready for their work on the floors and with medication instruction. A smaller set of reviews from others describe the facility as unprofessional and poorly managed, suggesting the experience isn’t consistent across all roles.
common3 reviews mention this
Food is a mixed experience
Residents and families mention food quality as a clear point.
Some reviews describe meals positively, including calling out great food and saying the community had good dining and outings. Other reviews criticize the food quality and complain about meals not being as expected, including concerns about eating alone or meals not being served together in the ways promised. This lines up with the community offering dining room access and meal preparation as part of daily life.
caveat4 reviews mention this
Communication and follow-through get criticized
Several reviews fault communication and promise-following.
Multiple reviews say communication breaks down between staff, treatment teams, and family members, with promises described as not being followed through. Reviewers also mention lack of updates and coordination, including difficulty getting needed help or information when issues come up. That stands in contrast to reviews that describe supportive attention and personalized effort, but the overall feedback suggests inconsistent experiences from one situation to another.
caveat6 reviews mention this
Safety incidents drive major concerns
Safety concerns come up repeatedly in negative reviews.
Several reviews describe serious safety incidents, including assaults involving residents and families reporting they felt staff were not able to restrain or respond properly. Others raise health and safety issues such as COVID-related practices, lack of infection control, and concerns about cleanliness and training for quality care. Additional reviews mention environmental safety problems like fires and broader staffing or management failures that residents and families felt put people at risk.
common4 reviews mention this
Staff helpfulness is a recurring plus
Many reviewers also describe staff as helpful and supportive.
Positive reviews describe staff as friendly, helpful, and attentive, including people praising therapists for listening to concerns and providing compassionate care. Some family members also describe the support their loved ones received, emphasizing attention to needs and effort to understand individual situations. Even with the negative feedback present, helpfulness and responsiveness remain the most consistent strengths in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
20 resident community capacity
Types of Care
Assisted Living
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Detroit Metropolitan-Wayne County (19 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Serenity Home Care & Rehab Services (0.7 miles)
Affiliated Podiatrists PC (1.8 miles)
C.S. Mott Children's Hospital (2.7 miles)
Ped Cardiology Cs Mott (2.7 miles)
University of Michigan Von Voigtlander Women's Hospital (2.7 miles)
Biotronic International (2.7 miles)
University of Michigan - Transplant Center (2.8 miles)
Places of Worship
Church of the Good Shepherd (0.7 miles)
Grace Ann Arbor Church (1.1 miles)
St Lukes Lutheran Church (2.1 miles)
Pharmacies
Rite Aid (0.7 miles)
Ann Arbor Pharmacy (1.1 miles)
Clark Professional Pharmacy (1.3 miles)
Walgreens (1.4 miles)
CVS Pharmacy (1.6 miles)
Kroger Pharmacy (1.7 miles)
CVS Pharmacy (1.7 miles)
Parks
County Farm Park (1 miles)
Gallup Park (2.4 miles)
Gallup Canoe Livery (2.4 miles)
Furstenberg Nature Area (2.6 miles)
Nichols Arboretum (2.6 miles)
Allmendinger Park (2.7 miles)
Fritz Park (3.1 miles)
Physicians
Christensen Carl W MD - Christensen Carl W, MD (1.1 miles)
Bio Energy Medical Center (1.2 miles)
CTR For Reproductive M (1.4 miles)
Briarwood Medical Group (1.5 miles)
University of Michigan Health Center (1.5 miles)
Skymint - Ann Arbor - Recreational & Medical Marijuana (1.5 miles)
University of Michigan Spine & Headache Program (1.6 miles)
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The deductibility of assisted living expenses on taxes hinges on factors like the individual's medical condition and service nature, typically requiring the resident to be "chronically ill" per IRS definitions. Taxpayers may deduct eligible medical expenses related to personal care services but generally not rent unless primarily for medical care, and they should maintain thorough documentation to support claims while considering itemizing versus standard deductions.
The guide highlights the importance of assisted living facilities for aging veterans needing daily support, discusses unique challenges they face, and outlines available financial assistance from the VA, including the Aid and Attendance program. It emphasizes understanding eligibility criteria and navigating the VA system to access necessary benefits effectively.
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20 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Detroit Metropolitan-Wayne County (19 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
24/7 care with meals, activities, and outdoor spaces.
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