3200 Eisenhower Parkway, Ann Arbor, MI 48108
For more information about senior living options: (844) 490-3973
Matt Hescheles is very helpful in the classes he teaches. Rohman was the best; he was detailed, enthusiastic, and cared about the work. Rohman made sure everyone understood the policies and procedures. Rohman trained the class and thoroughly explained everything needed to prepare for the first day. Rohman was amazing and truly cared about the residents. On board training was excellent. Vicky was excellent. Andrea was excellent in teaching about meds. Rohman, Matt, and Andrea were excellent trainers. The videos proved to be very useful. All of the clients are well taken care of and are loved by the staff. Eisenhower Center has been an exceptional choice for residents with special needs; they offer outstanding attention to clients and genuinely make an effort to understand and cater to their needs.
The staff were unprofessional, lazy, rude, and inattentive. Reviewers say the facility should be shut down along with the staff. The incident indicates the staff failed to protect residents and offered no apology or sympathy. A resident attacked a child, and staff were unable to restrain the situation or handle it properly. Medications were not administered properly, and there was a lack of communication with families and among staff. Residents were moved to a dangerous, low-quality apartment complex, and the staff appeared not to care about safety. The staff were described as largely under 25 years old with no credentials or medical experience, and management was criticized.The collection of reviews paints a picture of a facility that inspires strong, sometimes polarized reactions. A large portion of the feedback centers on the training experience, with repeated praise for the people who lead it and the clarity of the instruction. Several reviewers singled out Rohman as an outstanding trainer whose detailed, energetic approach helped new hires feel prepared for their first days on the job. Matt and Andrea appear repeatedly as other exemplary trainers who supplemented Rohman's efforts, while Vicky is also acknowledged for contributing to the quality of the onboarding. The sentiment is that the on-board and new-hire training sessions were comprehensive, with emphasis on understanding policies and procedures, and with Rohman in particular described as someone who took his responsibilities seriously, ensuring participants truly grasped what was taught. Several comments note that the videos, though lengthy, proved to be useful tools in preparing staff for the realities of the floors and the care environment.
Beyond the individual trainers, many reviewers described the training program as professional and thorough, with specific mentions that the training content covered all essential areas and that the process left them confident in their ability to perform their roles. A number of reviewers referenced the steady, step-by-step explanations and the sense that the training was designed to translate into practical, on-the-job readiness. In these accounts, the training experience is framed as a strong starting point for working in the organization, and a source of reassurance about what the job would entail from day one. One reviewer even declared it the best training process they had experienced with the company, highlighting the overall quality and the way Rohman addressed every ground topic and question.
There is also praise for the organization more broadly, with some reviewers calling the facility great and well-run, and others expressing gratitude at rejoining the Eisenhower team after prior experience with the program. A few accounts emphasize that the center offers supportive attention to residents and families, and that the environment can feel positive and encouraging for employees who are learning to navigate the work. A sense of professionalism and a favorable atmosphere is reflected in comments about the facility's leadership and the dedication of staff who genuinely care about residents and their well-being.
At the same time, a substantial portion of the feedback is sharply critical, focusing on perceived professional and managerial shortcomings. Several reviewers allege that staff can be unprofessional, lazy, rude, or inattentive, and they question the overall culture and reliability of the team. Some reviews go so far as to suggest that the center should be shut down, with one commenter claiming that the good reviews are disproportionately from staff members and that the operation as a whole is mismanaged or negligent. The tone across these accounts ranges from disappointed to outright condemnatory, hinging on what readers perceive as a gap between the training and the daily behavior of the staff, or between stated policies and actual practice.
Among the most alarming incidents described are events involving patient safety and care. One review recounts a serious incident in which a resident attacked a one-year-old child, and staff were reportedly unable to restrain the resident or provide an adequate response. The parent describes a lack of apology or empathy from the staff and expresses intent to pursue legal action, underscoring the fear and distress experienced by families in the wake of the incident. Additional accounts describe concerns about the handling of medications, communication with families, and overall attentiveness to clients' needs. The feedback suggests a pattern of perceived disengagement, with families feeling that care and safety were not consistently prioritized, and with some reviewers noting ongoing issues in housekeeping, meal quality, and the management of client schedules and routines.
Other reviews touch on structural and operational concerns within the living arrangements and community environment. A number of comments describe unstable experiences with apartment moves, safety concerns in multi-building complexes, and inconsistent transportation or support for clients' daily activities. Reports about fires, policy gaps, and a sense that staff did not always know the whereabouts of their clients contribute to a perception of risk and lack of coordinated oversight. Some reviewers recount longstanding dissatisfaction - after years in the system, they feel the quality of care and the level of attention to residents deteriorated, with frequent mentions of miscommunication, broken promises, and management decisions that did not align with the needs of clients and their guardians.
In the midst of the divergent experiences, a few reviews acknowledge the complexity of caring for individuals with special needs and chronic conditions. For these voices, the facility's strengths lie in moments of positive engagement, thorough training, and staff who are patient and compassionate. Yet these acknowledgments sit alongside more cautions about possible gaps in accountability, consistency, and responsiveness. The juxtaposition across reviews suggests a place with potential strengths in its training programs and certain staff members, while also exposing notable concerns about day-to-day operations, safety, and administrative reliability.
Prospective families and employees reading these accounts are left with a nuanced impression. The training and onboarding process, particularly the contributions of Rohman, Matt, Andrea, and Vicky, appear to be a robust foundation that many insiders credit with preparing them to deliver care and manage responsibilities. Conversely, the broader experiences described by other reviewers raise questions about staff consistency, safety protocols, communication, and the overall governance of the center. The disparate voices point to a facility that can be a source of strong professional development and positive client outcomes for some, while for others it represents a fragile ecosystem where improvements in everyday practice, safety culture, and accountability are urgently needed.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Ann Arbor, MI, the Eisenhower Center - East Hall is an assisted living community that offers a wide range of amenities and care services to provide residents with a comfortable and fulfilling lifestyle.
The community provides fully furnished apartments with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenience. Housekeeping services ensure that the apartments are kept clean and tidy.
Residents can enjoy delicious meals in the dining room, with special dietary restrictions accommodated. The community also offers meal preparation and service for those who require assistance.
Outdoor spaces and a garden provide opportunities for residents to relax and enjoy nature. 24-hour supervision ensures the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available as needed.
The community prioritizes mental wellness by offering a mental wellness program to support residents' emotional well-being. Medication management is provided to ensure that residents receive their medications on time.
Transportation arrangements for medical appointments are available, providing convenient access to healthcare providers. Residents can also participate in scheduled daily activities and resident-run activities to stay engaged and socialize with others.
In terms of nearby amenities, the community boasts 10 cafes, 7 parks, 16 pharmacies, 20 physicians, 28 restaurants, 1 transportation option, 3 places of worship nearby. Additionally, there are 14 hospitals located conveniently close by.
Overall, the Eisenhower Center - East Hall provides a warm and supportive environment where residents receive personalized care while enjoying a variety of amenities and nearby facilities that enrich their daily lives.
Eisenhower Center - East Hall is located at 3200 Eisenhower Parkway, Ann Arbor, MI 48108 in Washtenaw County, Michigan
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