2890 Easy Street, Ann Arbor, MI 48108
For more information about senior living options: (844) 490-3973
Matt Hescheles is very helpful in the classes he teaches. Rohman is the best trainer; he is detailed, enthusiastic, and cares about the work. Rohman thoroughly explains everything the class needs to know to prepare for their first day. Rohman is amazing and truly cares about the residents in his training. The on-board training was excellent, with Rohman clearly explaining floor procedures, and Vicky and Andrea delivering excellent instruction on medications. Rohman, Matt, and Andrea are excellent trainers. Rohman is thorough in informing trainees and ensuring they understand what is taught; the training videos are useful. The training was good and trainees learned a lot. Rohman was very informative and helpful throughout the process. The training was great. New-hire training was great and provided what was needed to prepare for the job and personal life goals. Eisenhower Center provides exceptional support and care, with staff who genuinely understand and cater to clients' needs.
The staff were unprofessional, lazy, rude and inattentive. The facility should be shut down. The staff consisted of young, uncredentialed workers with no medical experience. They failed to communicate with clients or guardians and did not follow through on promises. The apartment program has been robbed and held at gunpoint twice. The place is trash and poorly run, with awful food. There have been multiple suicides due to lack of empathy from higher ups. Higher-ups treat clients as dollar signs rather than people.Encore House in Ann Arbor, MI is best suited for families seeking a program that foregrounds staff training and onboarding. The community presents itself as a place where frontline workers receive deliberate instruction, with new hires guided through structured sessions, video modules, and reinforced procedures. Residents whose priorities include a culture of learning and accessible frontline support will find alignment here, provided expectations are calibrated to the realities of day-to-day care. In essence, Encore House excels when the goal is a facility that trains with purpose and maintains a procedural framework, rather than promising flawless execution or pristine safety from day one.
Those pursuing the absolute highest guarantees of safety, reliability, and seamless communication may want to consider alternatives. The reviews reveal a troubling pattern of unprofessional behavior, inconsistent communication, and perceived gaps in safeguarding residents, spanning from inattentive staff to management lapses. Multiple accounts describe episodes where accountability and responsiveness were insufficient, with families reporting med-handling concerns, hidden or delayed updates, and a lack of proactive problem-solving. For households that cannot accept uneven accountability or abrupt changes in living arrangements, a facility with tighter governance and clearer escalation paths should be the baseline.
On the upside, the training-focused strengths are repeatedly called out as meaningful and practical. Several reviewers credit the trainers with clarity, thoroughness, and a genuine regard for resident welfare, highlighting onboarding that leaves new staff confident about floor procedures and medication processes. The sentiment of a friendly, approachable frontline tone also recurs, suggesting a work culture that prioritizes support for workers who interact directly with residents. For families, these elements translate into the potential for more consistent instruction to caregivers and a more informed approach to care tasks, if those trainers stay engaged and the program remains active.
The most pervasive concerns center on professionalism, communication, and operational cohesion. Negative voices describe staff who appear inexperienced or disengaged, shifts with poor handoffs, and management that fails to enforce standards or respond swiftly to issues. Additional critiques touch on overall cleanliness, meals, and daily environment, as well as reports of belongings being mishandled or safety practices not being fully integrated into routine care. While some residents and families speak positively of certain staff interactions, the breadth and intensity of the negative feedback cannot be dismissed; these factors materially affect daily quality of life and risk management.
In weighing the pros against the cons, the strongest asset - comprehensive, well-delivered training - fails to fully offset significant concerns about safety, reliability, and communication. For Encore House to be a durable choice, a concrete framework must be in place: consistent caregiver assignments, transparent daily updates to families, strict verification of medications, and a formal mechanism for speedy issue escalation. Without these safeguards, the practical value of excellent onboarding remains aspirational rather than actualized. The facility should be evaluated with candid, facility-level diligence, focusing on concrete practices rather than promises.
The bottom-line recommendation is pragmatic and conditional. Encore House can work for families who prize a serious investment in staff development and are willing to push for strong governance and ongoing accountability. For households where predictable safety, clean environments, and reliable care coordination are nonnegotiable, it is prudent to explore alternatives that demonstrate steadier performance on those fronts. Prospective entrants should demand specific answers: daily caregiving rosters, how med passes are audited, traceable communication channels with families, and documented incident-response protocols. With rigorous expectations and verifiable commitments, Encore House can fit into a thoughtful, comparative decision process; without them, the safer course is to look elsewhere.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Encore House in Ann Arbor, MI is a thriving assisted living community that offers a wide range of amenities and care services to suit the needs and preferences of its residents. Our goal is to provide a comfortable and vibrant environment where seniors can enjoy their golden years with peace of mind.
Our spacious dining room is the perfect place for residents to enjoy delicious meals prepared by our skilled chefs. Whether they have special dietary restrictions or prefer traditional cuisine, our team caters to their individual preferences.
All of our apartments are fully furnished, ensuring that residents feel at home from the moment they move in. We understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to keep apartments tidy and comfortable.
At Encore House, we believe that outdoor spaces are essential for promoting a healthy and active lifestyle. Residents can relax in the serene garden area or participate in various outdoor activities. Additionally, our community provides Wi-Fi/high-speed internet access so residents can stay connected with loved ones online.
Our dedicated care team is committed to assisting residents with their daily activities such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that every resident's specific medical needs are met. From diabetes diets to medication management, our staff is trained to handle a wide variety of care requirements.
Transportation is made convenient at Encore House, with arrangements available for medical visits and doctor's appointments. Families can have peace of mind knowing that their loved ones will be safely transported when needed.
We understand the importance of social engagement and mental stimulation for our residents' overall well-being. That's why we offer scheduled daily activities that cater to various interests and hobbies. From group outings to local cafes and parks, there are plenty of opportunities for residents to socialize and enjoy new experiences.
Encore House is conveniently located near numerous amenities including cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and a vibrant community life.
In summary, Encore House in Ann Arbor, MI is a welcoming assisted living community that focuses on providing quality care and a fulfilling lifestyle for seniors. With an array of amenities, care services, and convenient location, our community strives to make every resident feel at home and well taken care of.
Encore House is located at 2890 Easy Street, Ann Arbor, MI 48108 in Washtenaw County, Michigan
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