3200 East Eisenhower, Ann Arbor, MI 48108
For more information about senior living options: (844) 490-3973
Matt Hescheles is very helpful in the classes he teaches. Rohman is described as the best - detailed, enthusiastic, and caring, who ensures everyone understands policies and procedures. Rohman thoroughly explained everything needed to prepare for the first day. Rohman was amazing and truly cares about residents, delivering top-notch training. On-board training was excellent; Rohman, Vicky, and Andrea provided thorough instruction on floors and meds. Rohman, Matt, and Andrea were excellent trainers. Rohman takes his job seriously, informing trainees and ensuring they understand; the training videos are useful. All clients are well taken care of and loved by the staff. New hire training was great and prepared trainees for the job and personal goals. The training process at Eisenhower Center is among the best; Rohman covered all grounds and answered questions. The facility is great and runs well. Eisenhower Center has been an exceptional choice with outstanding attention to clients and genuine care.
The staff were unprofessional, lazy, rude and inattentive. The facility should be shut down. Staff failed to restrain an aggressive resident and offered no apology or sympathy. The facility failed to protect residents and did not detain the attacker. Medications were not given properly to residents. Housekeeping was terrible. The staff confiscate residents' cash and phones and do not allow access. They relocated residents to a poor-quality apartment during Covid and rarely checked on them. The food is awful.Across the collection of impressions, Eisenhower Center stands out for a clear split between two very different experiences: an overwhelmingly positive view of the training and a more troubled, sometimes troubling set of observations about day-to-day operations, safety, and management. Many reviewers praise the people who teach and mentor new staff, highlighting a culture of thorough instruction, patience, and genuine care for residents. In particular, Rohman repeatedly appears as a standout trainer, with others like Matt Hescheles, Andrea, and Vicky also receiving high marks for their onboarding and ongoing guidance. The sentiment is that the training program itself is strong, well-structured, and highly beneficial for anyone starting in this setting.
Rohman emerges as the most consistently lauded trainer. Several reviews describe him as the best and most caring instructor, someone who is detailed, enthusiastic, and committed to making sure everyone understands the policies and procedures. He is credited with preparing new hires for their first day through clear explanations and a thorough overview of what to expect on the floors. Phrases like "Rohman trained my class and thoroughly showed us everything we needed to know" and "Rohman was amazing" recur, underscoring a perception that his approach is both comprehensive and personally invested in residents' well-being. Reviewers note that his seriousness about the job translates into genuine concern for residents and practical, step-by-step guidance.
In addition to Rohman, other trainers receive high praise for their contributions to onboarding. On-board training is described as excellent, with specific mention of being told exactly how things operate on the floors. Vicky and Andrea are singled out for their excellence, particularly in teaching about medications and related processes. The broader training team - Matt, Andrea, and Rodman/Roman variants - is depicted as cohesive and effective, delivering an educational experience that feels thorough and supportive. Several comments emphasize that the training has not only prepared people for the job but also helped them with personal goals and self-assurance, leaving new hires confident they can succeed.
Beyond the formal training, several reviews celebrate the overall atmosphere and the way staff interact with residents. Many describe the center as a welcoming, friendly place where employees are helpful, patient, and attentive. Some reviewers explicitly state that all clients appear well cared for and visibly loved by staff, reinforcing a sense that, when functioning at its best, the center provides meaningful, compassionate care. The sentiment of "great facility, everything is run so well!" and "friendly staff, I love it here" recurs, painting a picture of a workplace that can be uplifting, collaborative, and professionally fulfilling for those who are engaged and well-supported.
However, a number of reviews shift the focus toward serious concerns about day-to-day operations and safety. A substantial minority describe staff as unprofessional, lazy, rude, or inattentive, with criticisms that management lacks effectiveness. Some reviewers even claim that the center should be shut down and argue that positive reviews are disproportionately from staff members themselves. Other comments recount experiences of disorganization, missing communications with clients or guardians, and promises that go unfulfilled. The tone in these accounts is markedly more negative, suggesting a gap between the idealized training program and the realities some families experience as frontline care providers.
The most alarming feedback centers on safety incidents and systemic failures. One stark report describes a resident attacking a 1-year-old child at an apple orchard, with staff unable to restrain the resident, no apology offered, and police involvement. This review explicitly states that it will pursue legal action, signaling a belief that the center's safety protocols and staff preparedness were insufficient in a high-stakes moment. Related posts describe broader patterns - staff moving residents to unsuitable living arrangements, repeatedly delayed or missing transportation, a chronic lack of resources such as bus tokens, and a general sense of mismanagement that undermines trust. The language ranges from strongly critical to outright alarmed, with several reviewers calling for accountability and even systemic closure or overhaul.
Interwoven with these concerns are stories about lived experiences that some families describe as profoundly negative and long-lasting. Reviews speak of communication breakdowns among staff and guardians, houses or apartments that do not meet expectations, and instances of neglect or indifference that color the overall impression of the facility. A recurring theme is that what begins as strong, valuable training and a positive institutional culture can be overshadowed by inconsistencies in staffing, supervision, and crisis response. Some families report moving a loved one away after years of frustration, underscoring how damaging the gap between training and practice can feel to those relying on the center for care and security.
In the end, the picture is mixed but clearly nuanced. The training program - centered on Rohman, Matt, Andrea, Vicky, and others - appears to be of high quality, thorough, and life-enhancing for many staff members who go on to feel prepared and confident. The heartfelt praise for the educators and the sense that residents are well cared for in many day-to-day interactions stands in stark relief to the more troubling accounts about staffing, safety, and management. These contrasting voices suggest a need for ongoing attention to consistency, accountability, and crisis readiness, ensuring that the strong training foundation translates into consistently safe, compassionate, and reliable care across all shifts and all residents. Some reviewers urge decisive action or reforms, while others celebrate the positive impact of the people who teach and support new team members, making clear that the center's future depends on bridging the gap between excellent onboarding and dependable, day-to-day operations.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Eisenhower Center is a vibrant assisted living community located in Ann Arbor, MI. The center offers a variety of amenities to ensure residents' comfort and convenience.
Residents can enjoy delicious meals in a spacious dining room, which caters to special dietary restrictions. The apartments are fully furnished and provide a cozy and home-like atmosphere. There is also a beautiful garden where residents can relax or engage in outdoor activities.
Housekeeping services are provided to ensure that common areas and individual apartments are well-maintained and clean. Move-in coordination assistance is also available for residents who are transitioning into the community.
For connectivity, the center offers telephone services and Wi-Fi/high-speed internet access so that residents can easily stay connected with family and friends.
Care services at the Eisenhower Center promote independence while providing necessary support. Trained caregivers assist with activities of daily living such as bathing, dressing, and transfers. They also ensure medication management for residents who require it.
The center collaborates with health care providers to coordinate medical appointments and ongoing care. Diabetes diets are available for those who require them, and meal preparation and service are provided for all residents.
To enhance residents' social well-being, daily activities are scheduled, promoting interaction among peers. Additionally, there are various amenities in close proximity to the community. These include 10 cafes, 7 parks, 16 pharmacies, 20 physicians, 28 restaurants, as well as transportation options for medical appointments.
Overall, the Eisenhower Center provides a supportive environment where seniors can live comfortably with access to excellent care services and an array of amenities in the heart of Ann Arbor.
Eisenhower Center - Congregate is located at 3200 East Eisenhower, Ann Arbor, MI 48108 in Washtenaw County, Michigan
Eisenhower Center North Hall
Ann Arbor, MI
24/7 care with meals, activities, and outdoor spaces.
Eisenhower Center - East Hall
Ann Arbor, MI
Fully furnished apartments with 24/7 supervision and wellness programs.
Eisenhower Center - South Main
Ann Arbor, MI
24/7 care with ADL support and a mental wellness program; fully furnished apartments with move-in coordination.
Senior Helpers - Ann Arbor, MI
Ann Arbor, MI
Attentive and communicative caregivers with prompt responses and reliable scheduling.
Senior Helpers - Ann Arbor, MI reviews
Senior Helpers - Ann Arbor, MI images
Encore House
Ann Arbor, MI
Small, intimate assisted living with personalized care, furnished apartments, meals, and active social programs.
Birch Family Group Home
Ann Arbor, MI
Warm, family-like environment with responsive staff.
American House Carpenter
Ypsilanti, MI
Active social life with varied activities and friendly, responsive staff in clean facilities.
American House Carpenter costs
American House Carpenter reviews
American House Carpenter images
Brookhaven Manor
Ann Arbor, MI
Strong sense of community with friendly staff, engaging activities, and convenient access to downtown Ann Arbor.
Brookhaven Manor costs
Brookhaven Manor reviews
Brookhaven Manor images
All Seasons Ann Arbor
Ann Arbor, MI
Welcoming staff and residents with engaging activities and premium amenities.
All Seasons Ann Arbor costs
All Seasons Ann Arbor reviews
All Seasons Ann Arbor images
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
Guiding Elderly Parents Who Refuse Assisted Living: 6 Practical Steps
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
