Waterstone at Wellesley

Pros

• The residents at Waterstone at Wellesley are highly engaged and have made close friendships, enjoying meals and activities together.
• The staff at Waterstone is proactive, responsive, and caring, ensuring a supportive environment for residents.
• Residents appreciate the variety and quality of the food offered at Waterstone, contributing to their overall well-being.
• Waterstone provides a welcoming community atmosphere where new residents can easily make friends and feel included.
• The facilities are well-maintained, with appealing common areas and ample amenities such as an exercise area, indoor pool, and outdoor fire pits.
• Many residents express gratitude for the positive experiences they’ve had since moving in, referring to it as a "true gem."
• Family members of residents feel reassured by the attentive care provided at Waterstone, allowing them peace of mind about their loved ones' well-being.
• The location of Waterstone offers convenience with nearby shopping and easy access to healthcare facilities.
• Overall impressions highlight Waterstone as one of the best-run senior living communities in the industry, providing an enriching lifestyle for its residents.

Cons

• The sales staff at Waterstone was unresponsive and lacked professionalism, leading to a feeling of being ghosted after a medical evaluation.
• The senior staff did not check in with residents during crucial times, such as after hospital stays, creating a sense of neglect.
• Communication regarding minor maintenance repairs and transportation services has been confusing and unreliable.
• The community felt cold and empty, with a lack of engagement among residents compared to other facilities.
• Despite having excellent facilities, the overall atmosphere seemed lacking in warmth and diversity.
• The costs associated with living at Waterstone are extremely high, leading to concerns about affordability for potential residents.

Review

Waterstone at Wellesley has garnered a mixture of reviews reflecting varied experiences among residents, families, and staff. On one hand, many residents and their families praise the community for its vibrant atmosphere, extensive amenities, and attentive staff. For instance, one resident’s family member noted that after two years of living in Waterstone, she is thriving— actively engaging in community activities and forming close friendships. The abundance of social opportunities such as Happy Hours— hosted twice a week— adds enjoyment to life at Waterstone, giving residents occasions to dress up and socialize.

The dining experience is another highlight for many residents. One daughter shared her gratitude that her mother had regained weight since moving to Waterstone after suffering significant loss during the pandemic. Residents appreciate the variety of meal options available and find the food quality satisfying. This focus on wellness extends beyond nutrition; it’s also about fostering relationships within the community that contribute positively to mental wellbeing.

However, not all experiences have been positive; some reviewers reported feeling disappointed by aspects of communication and responsiveness from staff. A particular account detailed a family's encounter with the sales staff when seeking admission for their father due to medical issues; they felt “ghosted” after initial hope was offered but followed by silence regarding eligibility outcomes. Even with corporate outreach attempts made by this family, they found little consolation in responses received from higher-ups within Waterstone's management.

Another recurring theme across reviews is the overall environment within Waterstone—a mixture of luxury living and challenges often faced in communal settings for seniors. While some reviewers appreciated its beautiful facilities—including an exercise area, beauty shop, indoor pool, fire pits—and proximity to essential services like nearby hospitals and shopping areas, others expressed concerns about the perceived lack of engagement among residents compared to similar communities they had visited.

Cost is also a significant factor influencing opinions regarding Waterstone at Wellesley. Several reviewers commented on high monthly rates associated with independent living arrangements—one mentioning nearly $14,000 per month for a two-bedroom apartment—which raised questions about affordability versus value delivered through services rendered. Despite this financial burden highlighted by some families, several individuals who work or have worked at Waterstone described the positive culture fostered among staff members and between employees and residents alike.

Finally, while there are critical notes observed concerning communication gaps during initial transitions into community life or post-hospital stays—especially following periods when loved ones needed extra support—it seems there remains an overarching sentiment that Waterstone is indeed a well-run establishment. Other professionals in senior housing echoed similar sentiments experienced personally as customers or through industry comparisons: knowledgeable leadership ensures both compassionate care delivery while building a warm environment conducive to celebrating life’s later stages with dignity and companionship.

In conclusion, readers should recognize that experiences at Waterstone at Wellesley can vary significantly depending on individual needs or expectations surrounding their loved ones' transition into assisted living communities. With outstanding resources nurtured by caring personnel coexisting alongside frustrations tied largely to communication missteps during critical times, prospective residents will need careful consideration aligned with personal priorities when choosing such an important next step in living arrangements for themselves or family members.

This part of Wellesley, Massachusetts offers convenient access to transportation options such as the MBTA Riverside Station and Framingham Logan Express, making it easy to get around the area. The proximity to hospitals like Newton-Wellesley Hospital and McLean Hospital ensures that quality medical care is readily available. Additionally, there are several places of worship nearby for spiritual fulfillment. Residents can enjoy a variety of cafes and restaurants, including Starbucks, Panera Bread, and Margaritas Mexican Restaurant. The abundance of pharmacies like CVS and Walgreens provides easy access to medications and healthcare supplies. There are also plenty of parks for outdoor recreation and relaxation. With physicians' offices nearby for medical needs and theaters like Showcase SuperLux for entertainment, this area offers a well-rounded community for senior living with various amenities within reach.

Transportation

• MBTA Riverside Station (0.9 miles)
• MBTA Reservoir Station (5.8 miles)
• Framingham Logan Express (6.9 miles)

Hospitals

• Newton-Wellesley Hospital (0.9 miles)
• West Roxbury VA Hospital (5.8 miles)
• McLean Hospital (5.9 miles)
• Mount Auburn Hospital (7.3 miles)
• Brigham and Women's Hospital (7.9 miles)
• New England Baptist Hospital (7.9 miles)

Places of Worship

• Parish of the Messiah (1.7 miles)
• Temple Shir Tikva (4.9 miles)
• Our Lady's Church (5.9 miles)

Cafes

• Starbucks (1.7 miles)
• French Press Bakery & Cafe (3.3 miles)
• Blue Bottle Coffee (4.8 miles)
• Starbucks (5.9 miles)
• Starbucks (6.8 miles)
• Panera Bread (7.1 miles)
• Karma Coffee (7.2 miles)

Restaurants

• Echo Bridge Restaurant (2.1 miles)
• Truly Yogurt (2.6 miles)
• McDonald's (2.7 miles)
• Margaritas Mexican Restaurant (3.5 miles)
• Wendy's (3.6 miles)
• Morse Tavern (4.9 miles)
• Pizzi Farm Market & Deli (5.6 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Wegmans (4.5 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5 miles)

Parks

• Newton Highlands Playground (2.8 miles)
• Cutler Park (4.3 miles)
• Cat Rock Park (4.3 miles)
• Prospect Hill Park (4.9 miles)
• Natick Common (5.2 miles)
• Larz Anderson Park (6.6 miles)
• Jamaica Pond (7.4 miles)

Physicians

• Mersi (3.6 miles)
• Dedham Medical (5 miles)
• Lahey Lexington (6.8 miles)
• Framingham Pediatrics (7 miles)
• New England Eye Center - Framingham (7.4 miles)
• Medical Associates of Greater Boston PC (7.6 miles)
• Bidmc Lowry Building (7.8 miles)

Theaters

• Showcase SuperLux (4.7 miles)
• Cinema World Majestic 7 (5.9 miles)
• AMC Framingham 16 (6.8 miles)