Waterstone At Wellesley

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  • Interior

    A cozy library seating area with comfortable chairs, a warm fireplace, and shelves filled with books.

  • Outdoors

    An elderly couple walking in front of a modern building on a sunny day.

  • Living Room

    A cozy living room with a fireplace, television, and people seated comfortably.

  • Architecture

    A serene indoor swimming pool with large windows and reflective water.

  • Dining

    People enjoy outdoor dining on a patio with red umbrellas in an urban setting.

  • Seating Area

    A hotel lobby with comfortable seating and a fireplace, featuring two people relaxing.

  • Swimming Pool

    A serene indoor swimming pool with blue-tiled steps and large windows allowing natural light to illuminate the space.

  • Apartment Complex

    A person walks along a path in a well-maintained outdoor area of an apartment complex.

Waterstone At Wellesley

Information last verified:

27 Washington Street, Wellesley, MA 02482

For more information about senior living options: (844) 490-3973

4.4 from 44 reviews
5 stars
36
4 stars
2
3 stars
0
2 stars
0
1 stars
6

Overall Review of Waterstone At Wellesley

Pros

  • pro Waterstone at Wellesley is described as a warm, welcoming community with exceptional care.
  • pro The staff are consistently attentive, caring, and go above and beyond to assist residents.
  • pro The dining program is high quality with many options, and there are abundant activities and social events.
  • pro Families feel safe and grateful for the dedicated attention given to their loved ones.
  • pro The facility is beautifully maintained, with attractive common areas and its riverside setting along the Charles River.
  • pro Leadership and nursing teams are highly regarded for providing excellent, individualized care.
  • pro Residents describe Waterstone as a place with a personal touch, fellowship, and a strong sense of community.
  • pro An industry executive calls Waterstone one of the best-run communities in the senior housing sector.

Cons

  • pro The company does not provide good customer service.
  • pro The facility was completely unprofessional, and the corporate office was unresponsive.
  • pro After the nurse's evaluation, there was no follow-up communication.
  • pro The kitchen manager is rude and disrespectful, rushing callers off the phone.
  • pro They would not send their grandmother to live there due to unresponsiveness and poor communication.

Review

Waterstone at Wellesley is best suited for active, socially engaged seniors who want a refined, resort-like living environment with genuinely caring staff and a robust slate of dining and activities. The community shines for residents who value convenient access to local amenities, shops, medical facilities, and riverbank paths, paired with well-maintained grounds and a warm, engaging atmosphere. It functions as a true living community where long-tenured front desk teams, dining staff, and caregiving personnel create daily momentum: meals that are appreciated, events that spark participation, and neighbors who greet one another by name. For families seeking a place where independence is nurtured but professional support is readily available, Waterstone consistently delivers a high-caliber, people-first experience.

Those who should consider alternatives include families craving near-perfect transparency and flawless responsiveness from corporate leadership or sales staff. A recurring thread in the feedback highlights a sales process and corporate communication that can feel uneven or slow, with some families interpreting delays as ghosting. While this does not define day-to-day life inside the community, it can matter when timing and clarity around approvals, medical evaluations, and move-in logistics are critical. Prospective residents with a strong preference for a relentlessly linear onboarding or for a more streamlined, clearly delineated decision path may want to compare other operators that emphasize tighter turnaround times. A separate note: a single review describes a staff interaction as unprofessional, signaling that individual experiences can vary and merit direct, in-person verification during tours.

The primary strengths, exceptional staff, a welcoming resident culture, and a facility that feels both vibrant and secure, offset the communication inconsistencies for many families. The concierge and front-desk teams are repeatedly cited as professional, approachable, and proactive, with a knack for anticipating needs and helping residents navigate daily life. Maintenance and service responsiveness are similarly praised, contributing to a sense of safety and reliability that matters as needs evolve. The dining program earns high marks for quality and variety, with residents forming meaningful routines around meals and social time in the dining rooms. The overall environment, the river-side setting, abundant common spaces, and thoughtfully designed interiors, supports social connection, gentle activity, and ease of movement, which combine to counterbalance occasional process frictions.

Waterstone’s advantages extend beyond people to place. The property blends indoor elegance with outdoor appeal: multiple lounges and gathering spaces, a bustling activity calendar, and convenient access to transportation corridors and medical resources. Residents often mention the proximity to doctors, hospitals, and community services as a meaningful factor, especially for families weighing future care needs. The independent living-to-assisted living continuum within Waterstone also matters; there is a clear pathway for escalation of services without uprooting from the same campus, a crucial consideration for couples or siblings managing evolving health trajectories. In short, the environment supports ongoing engagement, personal autonomy, and peace of mind as care levels shift over time.

Yet critical scrutiny matters. One or two reviews flag inconsistency in operational touchpoints and point to a problematic customer-service perception in the corporate chain. A single kitchen manager’s reported behavior underscores that even in a well-regarded campus, friction can arise in day-to-day interactions. For decision-makers, these concerns reinforce the need for due diligence: observe during peak dining hours, speak with multiple staff members, and request meetings with the executive director and head nurse to confirm alignment on expectations, service levels, and escalation processes. Entering with a plan for clear timelines, written agreements, and a direct point of contact can mitigate the risk of disappointing experiences down the road.

The bottom-line recommendation is practical and decisive. Waterstone at Wellesley is a strong choice for families seeking a lively, well-staffed community with excellent dining, plentiful activities, and a seamless sense of community along the Charles River corridor. Its rental financing structure lowers upfront exposure and makes ongoing costs more predictable for many households, a meaningful advantage when evaluating long-term affordability. The draw is not only the day-to-day quality of life but also the confidence that comes from consistent staffing, strong resident engagement, and a supportive atmosphere that ages well. For those who prize clarity in the sales process and a perfectly uniform corporate experience, it remains essential to verify process timelines in advance and to seek direct assurances from the leadership team. When these guardrails are in place, Waterstone at Wellesley delivers a compelling, low-stress pathway to a rich and connected retirement.

Features

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
  • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Continuing learning programs Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Family private dining rooms Family private dining roomsFamily private dining rooms are important for seniors as they provide a space for quality time with loved ones, encourage social interaction, and allow for a sense of normalcy and comfort in their living environment. This can greatly improve their overall well-being and quality of life.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor patio Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Pet friendly Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Swimming pool Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Gen Edw L Logan International (13 miles away) Gen Edw L Logan International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Physical therapy Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Waterstone at Wellesley is an exceptional assisted living community located in the charming town of Wellesley, Massachusetts. Our community offers a variety of care options, including Independent Living and Respite Care, ensuring that we can meet the individual needs of our residents.

At Waterstone at Wellesley, we provide a wide range of amenities to enhance the quality of life for our residents. Our beautifully designed community features a beauty salon, where residents can pamper themselves and stay looking their best. We also offer cable or satellite TV for entertainment, as well as community-operated transportation for convenient travel.

For those looking to stay connected and engaged, we have a computer center and continuing learning programs available. Residents can expand their knowledge and skills while enjoying the company of others. Dining is an important aspect of our community, with a dining room offering restaurant-style dining and private family dining rooms for special occasions.

Staying active and fit is made easy with our fitness room and swimming pool facilities. Residents can exercise at their own pace or participate in organized fitness programs. Our outdoor patio and garden areas provide peaceful spaces to relax or socialize with friends. Additionally, we have a gaming room and small library for leisurely activities.

Waterstone at Wellesley is pleased to be pet-friendly because we understand the importance of companionship. Private bathrooms are provided in every apartment for added comfort and privacy. Housekeeping services are also included to ensure that residents can enjoy a clean and tidy living environment.

Our care services are comprehensive, offering 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure seamless care management. Medication management is available to help residents stay on track with their medication schedules.

Dining options cater to special dietary restrictions so that all residents can enjoy delicious meals tailored to their needs. Our dedicated staff assists with meal preparation and service. For transportation needs, we offer non-medical transportation arrangement as well as transportation to doctors' appointments.

At Waterstone at Wellesley, our residents can enjoy a variety of activities and programs. Our concierge services are available to assist with any special requests or arrangements. Fitness programs promote physical well-being, while planned day trips and resident-run activities provide opportunities for socialization and recreation.

Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents have access to everything they need in their local area.

With its welcoming atmosphere and comprehensive care options, Waterstone at Wellesley provides a supportive and engaging environment for seniors seeking assisted living in the Wellesley community.

Nearby Places of Interest

Hospitals

  • Newton-Wellesley Hospital (0.8 miles)
  • West Roxbury VA Hospital (5.7 miles)
  • McLean Hospital (5.9 miles)
  • Mount Auburn Hospital (7.3 miles)
  • Brigham and Women's Hospital (7.8 miles)
  • New England Baptist Hospital (7.8 miles)

Transportation

  • MBTA Riverside Station (0.9 miles)
  • MBTA Reservoir Station (5.7 miles)
  • Framingham Logan Express (7 miles)

Places of Worship

  • Parish of the Messiah (1.7 miles)
  • Temple Shir Tikva (5 miles)
  • Our Lady's Church (5.9 miles)

Cafes

  • Starbucks (1.7 miles)
  • French Press Bakery & Cafe (3.3 miles)
  • Blue Bottle Coffee (4.7 miles)
  • Starbucks (5.9 miles)
  • Starbucks (6.7 miles)
  • Panera Bread (7.2 miles)
  • Karma Coffee (7.3 miles)

Restaurants

  • Echo Bridge Restaurant (2 miles)
  • McDonald's (2.6 miles)
  • Truly Yogurt (2.6 miles)
  • Margaritas Mexican Restaurant (3.5 miles)
  • Wendy's (3.6 miles)
  • Morse Tavern (4.9 miles)
  • Pizzi Farm Market & Deli (5.6 miles)

Pharmacies

  • CVS Pharmacy (2.3 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.6 miles)
  • Wegmans (4.4 miles)
  • CVS Pharmacy (4.7 miles)
  • CVS Pharmacy (4.9 miles)

Parks

  • Newton Highlands Playground (2.7 miles)
  • Cutler Park (4.2 miles)
  • Cat Rock Park (4.4 miles)
  • Prospect Hill Park (4.9 miles)
  • Natick Common (5.3 miles)
  • Larz Anderson Park (6.5 miles)
  • Jamaica Pond (7.3 miles)

Physicians

  • Mersi (3.6 miles)
  • Dedham Medical (4.9 miles)
  • Lahey Lexington (6.8 miles)
  • Framingham Pediatrics (7.1 miles)
  • New England Eye Center - Framingham (7.5 miles)
  • Medical Associates of Greater Boston PC (7.6 miles)
  • Bidmc Lowry Building (7.7 miles)

Theaters

  • Showcase SuperLux (4.6 miles)
  • Cinema World Majestic 7 (5.8 miles)
  • AMC Framingham 16 (6.9 miles)

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