CareOne Newton

Pros

• The staff are kind, caring, and professional.
• The rehabilitation team is patient, knowledgeable, and outstanding.
• The care provided to residents is exceptional, with staff going above and beyond.
• CareOne Newton has dedicated and professional staff.
• The facility is fantastic, with super friendly staff and a very clean environment.
• The admissions team is helpful and professional.
• The CNAs are thoughtful, caring, and friendly toward residents.
• The case management team makes the transition back home easy.
• The rooms and common areas are clean, bright, and well maintained.
• The staff truly care about residents and provide compassionate care.

Cons

• The facility is described as the worst nursing home, with patients left in feces and urine for hours and nurses withholding medications they don't like.
• Night staff are described as horrible, loud, unprofessional, often not in uniform, and ignoring call bells.
• Management is labeled lazy and a joke, with most staff riding on a few good workers to look competent.
• Residents experience neglect, waiting 45 minutes or more for help and sometimes being ignored when they state their wishes.
• Several reviewers say the facility cares more about profits than patients and should be shut down.
• There are allegations of theft or mishandling of residents' belongings and inadequate safeguarding.
• Discharge practices and bed availability are described as deceptive, with beds claimed when there aren't any.
• Staff are accused of abusive behavior, including verbal abuse and threats.
• The environment is criticized for bleach smells, cleanliness issues, and poor food quality.
• Some reviewers call the place a dump and would not recommend it.
• There are reports of a resident's death with no clear explanation from the facility.

Review

CareOne Newton in Newton, MA is best suited for families seeking aggressive, goal-driven rehabilitation with clear discharge planning and a clean, organized environment. The facility tends to shine for residents who need physical or occupational therapy to regain independence after surgery, stroke, or illness, and who benefit from attentive case management coordinating hospital-to-rehab transitions. The strongest endorsements center on the rehab team's expertise and the ability to return home with a concrete plan. For long stretches of daily nursing care, however, this community may not consistently meet every family's expectations.

Those who should consider alternatives include families prioritizing consistently flawless day-to-day oversight and near-immediate call-bell responses, especially for residents with high acuity, behavioral challenges, or significant dementia. Several reviews report long wait times for assistance, variable bedside care, and occasional gaps in medication administration or supervision. For families needing a strictly kosher dining program, a uniform, all-day dining experience, or a stable, predictable night shift, shopping broader options may yield a closer match. Long-term care or memory-care-focused needs may also demand a different staffing model than what some shifts demonstrate here.

The strongest positives lie in the facility's rehab and clinical strength. A number of residents have celebrated the dedicated physical and occupational therapy teams, the wound care staff, and the overall professionalism of nurses who deliver tangible progress. Cleanliness and bright, communal spaces contribute to a hopeful atmosphere for recovery. Admissions and case-management personnel - often cited by families as thoughtful, responsive, and helpful - can ease transitions back home and secure necessary supports. In many instances, families report compassionate care from individual staff members who go the extra mile.

Nevertheless, the cons carry enough weight to merit careful scrutiny. The reviews reveal a broad range of experiences, from standout caregiving to repeated concerns about neglect and disengaged staff. Night shifts and some CNAs are repeatedly described as inconsistent, with reports of delayed responses to call bells and insufficient bedside attention. Documentation and communication gaps - especially around appointments, discharge timing, and care plans - have caused significant stress for guardians. Instances of conflict between families and administrators, and a few allegations of improper conduct, underscore the importance of vigilant oversight and proactive advocacy by families during a resident's stay.

To navigate care decisions effectively, prospective families should request a candid, current operating picture: meet the rehab leadership and wound-care specialists; ask to speak with the case-manager and social-work team about discharge planning and home supports; review staffing patterns by shift and expected call-bell response times; verify medication management protocols and any past medication issues; discuss dining options, including any dietary restrictions, and confirm the kosher or non-kosher status of meals if that is essential. Tours with a specific focus on the unit where a loved one would reside can illuminate day-to-day realities that surveys cannot capture.

Overall, CareOne Newton delivers compelling rehab potential within a clean, well-maintained setting and a responsive admissions framework. The meaningful caveat is that staff reliability and day-to-day attentiveness vary enough to require proactive family engagement and ongoing monitoring. For families committed to a rehab-first trajectory and prepared to advocate for timely care and clear communication, this community can be an excellent bridge to going home. For those needing consistently seamless day-to-day care, or for residents with heightened safety or dietary needs, it is prudent to compare alternatives and schedule dedicated on-site evaluations before deciding.

This part of Newton, Massachusetts offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple hospitals nearby such as Newton-Wellesley Hospital and Brigham and Women's Hospital, residents have easy access to medical care. Public transportation options like MBTA Riverside Station provide convenient travel options. Places of worship including Parish of the Messiah and Temple Shir Tikva cater to various spiritual needs. Numerous cafes like Starbucks and Blue Bottle Coffee as well as restaurants like Echo Bridge Restaurant and Kura Revolving Sushi Bar offer dining options. There are also pharmacies like CVS Pharmacy and Walgreens for medication needs, parks for outdoor recreation such as Cutler Park and Prospect Hill Park, physicians' offices like Mersi and Mass Eye and Ear, and theaters like Showcase SuperLux for entertainment. This neighborhood offers a vibrant community with plenty of resources for seniors to enjoy a comfortable lifestyle in Newton.

Hospitals

• Newton-Wellesley Hospital (0.3 miles)
• McLean Hospital (5.3 miles)
• West Roxbury VA Hospital (5.5 miles)
• Mount Auburn Hospital (6.7 miles)
• Brigham and Women's Hospital (7.3 miles)
• New England Baptist Hospital (7.3 miles)
• Boston Children's Hospital (7.4 miles)

Transportation

• MBTA Riverside Station (0.6 miles)
• MBTA Reservoir Station (5.2 miles)
• MBTA Fenway Station (7.5 miles)
• Framingham Logan Express (7.6 miles)

Places of Worship

• Parish of the Messiah (1.2 miles)
• Temple Shir Tikva (5.4 miles)
• Our Lady's Church (5.5 miles)
• St Paul Parish, Harvard Square (7.4 miles)

Cafes

• Starbucks (1.3 miles)
• French Press Bakery & Cafe (3.4 miles)
• Blue Bottle Coffee (4.2 miles)
• Starbucks (5.3 miles)
• Starbucks (6.5 miles)
• Flour Bakery + Cafe (7.2 miles)
• Tatte Bakery & Cafe (7.4 miles)

Restaurants

• Echo Bridge Restaurant (1.7 miles)
• McDonald's (2.2 miles)
• Margaritas Mexican Restaurant (3.1 miles)
• Truly Yogurt (3.2 miles)
• Wendy's (3.2 miles)
• Kura Revolving Sushi Bar (5.2 miles)
• McDonald's (5.2 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• Wegmans (3.9 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.4 miles)

Parks

• Newton Highlands Playground (2.3 miles)
• Cutler Park (4 miles)
• Cat Rock Park (4.3 miles)
• Prospect Hill Park (4.6 miles)
• Natick Common (5.9 miles)
• Larz Anderson Park (6 miles)
• Jamaica Pond (6.8 miles)

Physicians

• Mersi (3.5 miles)
• Dedham Medical (4.9 miles)
• Lahey Lexington (6.5 miles)
• Bidmc Lowry Building (7.1 miles)
• Mass. Eye and Ear (7.3 miles)
• Harvard Medical School (7.4 miles)
• Framingham Pediatrics (7.7 miles)

Theaters

• Showcase SuperLux (4.1 miles)
• Cinema World Majestic 7 (5.2 miles)
• AMC Framingham 16 (7.4 miles)