AAAAA Private Home Care

Pros

• Mary and her team are caring, knowledgeable, and quick to respond in emergencies.
• They are dependable and provide fantastic service for private home health care.
• Mary and her team are very reliable and professional.
• The group is amazing, responsive, attentive, and in tune with clients' needs.
• They are very professional and trustworthy.
• Mary is a lifesaver with strong nursing background who finds excellent caregivers quickly.
• Mary Demakes is a true professional; she and her staff do a wonderful job taking care of clients.
• Private Home Care provides professional, timely, and compassionate care at home and in hospital when needed.
• The owner makes personal visits, making families feel heard and confident in the care.
• They are committed and available as a local business.
• They provide comfort and high-quality care, helping families feel safe.
• They are compassionate, dependable, and knowledgeable caregivers who treat clients like family.

Cons

• They are unreliable, having a no-show for the appointed time and unreturned phone calls with no acknowledgement of messages left.
• The owner did not take responsibility and showed no remorse for the mistake.
• The reviewer stated that the owner practices civil irresponsibility and unethical behavior regularly and warned against trusting such a business with personal health issues.
• The reviewer claimed that the owner came to the house to collect a deposit after suggesting a miscommunication, labeling it unethical conduct.

Review

Private Home Care, led by Mary Demakes, has earned a remarkably consistent chorus of praise from families who trusted them to care for loved ones at home. Across many stories, clients repeatedly highlight the warmth, professionalism, and responsiveness of Mary and her team as they supported elderly relatives, veterans, and family members recovering from injuries or navigating the complexities of dementia care. The testimonials span the Boston and North Shore areas, underscoring a commitment to highly personalized private home health care that families say makes a real difference in daily life and peace of mind.

Central to the most uplifting reviews is Mary's own background and approach. Reviewers describe Mary as a true professional with a long and storied career in nursing and elder care. One speaker calls her "one of those rare individuals who really gives a strong voice and advocates for our elderly population," emphasizing her ability to see the big picture and to listen carefully to families. With "30 years experience in nursing and working with the elderly," she is praised for having a huge heart and "incredible expertise in helping families navigate the challenges of elder care." In addition to clinical know-how, several accounts note her willingness to make personal connections with families through visits and ongoing communication, reinforcing a sense that Heather (Mary) and her agency treat clients as if they were part of a family.

The team members who work under Mary are consistently described as compassionate, dependable, and knowledgeable. Caregivers like Annette are singled out for their kindness and attentiveness, described as "always kind, caring, considerate and thoughtful." Across the board, aides are depicted as compassionate, dependable, and capable of assessing needs with tact and respect for the person receiving care. One family stresses that the agency's staff are "compassionate and always there," contributing to a sense of safety and trust. The tone throughout many reviews is that Private Home Care isn't just a service provider but a trusted partner whose staff can be relied upon to deliver high-quality care and meaningful support.

Reliability and responsiveness are recurring themes, often paired with a sense of going "above and beyond." Phrases like "Always and Anytime" and "so responsive, so attentive and in tune with our needs" echo the promise that help is available when it's needed most. Several clients recount moments of emergency or urgent need, crediting the team for stepping in quickly and effectively. The agency is described as not only providing day-to-day care but also helping families navigate medical decisions and the paperwork that accompanies serious health issues. This combination of practical support and emotional reassurance is repeatedly highlighted as what makes Private Home Care stand out.

Many reviews highlight the impact of their work on specific scenarios, from convalescence after injuries to long-term care for Alzheimer's disease and other dementias. One account recalls Private Home Care taking care of a father after a head injury, with the agency providing professional, timely, and caring support both at home and in hospital when needed, and helping the family navigate complex medical decisions. Alzheimer's care is another area where families express gratitude for the quality and continuity of care, noting that the agency's caregivers helped families feel safe and supported during challenging times. The experience of supporting a veteran and addressing the needs of an aging relative living at home further reinforces the sense that Private Home Care offers a stabilizing, compassionate option for families seeking specialized at-home care.

Several testimonials emphasize the emotional and relational advantages of entrusting a loved one to Private Home Care. The owner's presence and approach are repeatedly described as "caring" and "like family." Families appreciate the sense of reassurance that comes from a local business that is committed and available, with staff who treat clients with dignity and respect. The overall sentiment is that the agency provides not only professional care but also a comforting partnership that reduces stress for family members who may be juggling medical appointments, hospital stays, and daily caregiving responsibilities. The result, for many, is improved quality of life for their loved ones and greater peace of mind for the entire family.

While the overwhelming majority of feedback is extremely positive, the collection includes one critical perspective as a reminder that experiences can vary. A reviewer described the company as unreliable, citing a no-show and unreturned phone calls, and accusing the owner of a lack of responsibility and unethical conduct. The reviewer later noted an addendum in which the owner attributed a scheduling issue to weather and then claimed a miscommunication about the date, arguing that the situation was more complicated than described. This account stands in contrast to the otherwise glowing feedback and serves as a cautionary note for prospective clients to engage directly with the agency to confirm scheduling, reliability, and terms of service. It's also worth noting that the reviewer's portrayal prompted a response that highlighted a different sequence of events, including the claim that the roads had been cleared and that a deposit was involved. Potential clients can take this as a reminder to discuss expectations and contingencies upfront and to gather a full picture from multiple sources when evaluating care options.

Taken together, the body of reviews paints a portrait of Private Home Care as a trusted, family-oriented agency with deep clinical expertise and a proven track record of compassionate, high-quality care. The experiences shared by families emphasize Mary's leadership, the dedication of the caregiving team, and the sense of partnership that makes it possible for loved ones to remain safely at home while receiving dignified, professional support. For those seeking specialized private home care - whether for dementia, post-acute recovery, veterans' needs, or general elder support - this collection of stories suggests that Private Home Care is a strong option worth considering, while also encouraging open dialogue about expectations and scheduling to ensure alignment and reliability.

This particular area of Marblehead, Massachusetts offers a variety of amenities and services that may be of interest to seniors looking for a comfortable and convenient living environment. There are several pharmacies within close proximity, making it easy to access necessary medications and health supplies. Additionally, there are numerous cafes where seniors can socialize with friends or enjoy a relaxing cup of coffee. The area also boasts several parks and green spaces, providing opportunities for outdoor recreation and leisurely strolls. In terms of dining options, there are a variety of restaurants offering different cuisines to suit every taste. For those in need of medical care, there are physicians' offices nearby as well as hospitals within a short driving distance. Overall, this part of Marblehead offers a well-rounded community with easy access to essential services for seniors looking to enjoy their retirement years in a welcoming and convenient location.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (2 miles)
• Jaho Coffee & Tea (2.1 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.2 miles)
• Caffe Nero (5.1 miles)

Parks

• Crocker Park (0.6 miles)
• Castle Rock (1.3 miles)
• Chandler Hovey Park (1.4 miles)
• Winter Island Park (1.9 miles)
• Salem Maritime National Historic Site (2 miles)
• Salem Common (2.3 miles)
• Salem Dog Park (2.7 miles)

Restaurants

• Maddie's Sail Loft (0.7 miles)
• The Landing Restaurant (0.7 miles)
• The Barnacle (0.9 miles)
• Dube's (2 miles)
• Notch Brewery & Tap Room (2.1 miles)
• Taco Bell (3.2 miles)
• McDonald's (3.3 miles)

Transportation

• MBTA Salem Station (2.5 miles)

Places of Worship

• First Church Nursery School (3.6 miles)
• Temple B'Nai Abraham (3.8 miles)
• Lynn Spanish Branch Latter-day Saints (5.5 miles)
• The Church of Jesus Christ of Latter-day Saints (5.5 miles)
• St Richard Catholic Church (7.1 miles)
• Danvers Church Of The Nazarene (8.5 miles)

Physicians

• Eye Center of the North Shore (3.8 miles)
• Essex Surgical Associates (4.3 miles)
• Lahey Pulmonary (4.4 miles)
• Parkhurst Medical Building (4.4 miles)
• Lahey Cardiology (4.5 miles)
• Garden City Pediatric Associates (4.5 miles)
• Parkhurst Medical Building Condominium Trust (4.6 miles)

Hospitals

• Beverly Hospital (4.5 miles)
• Childrens Hospital Peabody (5 miles)
• Northeast Hospital Corporation (5.2 miles)
• Danvers State Hospital (8 miles)