Serenity Assisted Living II
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14401 Barkwood Dr., Rockville, MD 20853
For more information about senior living options: (844) 490-3973
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The impressions of Serenity Gardens in Potomac unfold with a strong emphasis on comfort and hominess. Descriptions highlight extremely nice and comfortable furniture inside, a front porch and backyard that feel inviting, and well-regarded assisted living equipment and support. Taken together, these details paint a setting that immediately signals warmth and usability, suggesting a space designed to feel not like a clinical facility but like a residence where daily life can continue with ease and dignity.
A tour of the Potomac location left one reviewer with a markedly positive impression. The environment was described as welcoming, cozy, and clean, giving the sense of home rather than a generic care facility. A standout moment during the visit came from meeting Claudia, identified in the account as the owner. Claudia was praised for being incredibly kind, knowledgeable, and passionate about delivering high-quality care for residents. The reviewer noted that Claudia took ample time to outline the facility's personalized approach to care, with particular attention to those living with Alzheimer's, and answered every question thoroughly. The takeaway from that encounter was clear: the reviewer left feeling confident in the compassionate and attentive level of care Serenity Gardens provides.
The positive sentiment extended beyond a single visit. The reviewer reports having toured four Serenity Gardens homes overall, all of which appeared beautiful, clean, and well managed. A friend of the reviewer, who is a long-term resident at the Potomac location, was described as very happy with the care she was receiving. In visits to the facility, the staff and nurses were repeatedly observed as friendly and genuinely caring about the residents. This ongoing series of observations contributed to a robust sense that Serenity Gardens can maintain a high standard of presentation and day-to-day caregiving across multiple locations within the network.
In articulating why Serenity Gardens stands out for some families, the positive remarks center on aesthetics and the perceived quality of care. The furniture and fixtures are framed as not only attractive but also functional, designed to support an assisted living environment. The outdoor spaces - especially the front porch and backyard - are singled out as particularly pleasant, contributing to an atmosphere that feels comfortable and lived-in. The combination of a clean environment, well-kept facilities, and attentive staff is presented as the core of the favorable impression, reinforcing a belief that residents can enjoy a dignified, independent-feeling daily life within a supportive structure.
Yet the narrative is not uniform in tone. A contrasting review offers a starkly different assessment of Serenity Gardens, labeling it as one of the most unprofessional facilities the reviewer has encountered. The critic goes so far as to say they would not even place their dog at the facility, underscoring a level of dissatisfaction and distrust. Central to this negative experience is a claim about Claudia - referred to as an employee in this account - described as extremely unprofessional, rude, and disrespectful toward both clients and their families. The reviewer asserts that Claudia's behavior today raises serious concerns about the safety of the clients, concluding with a strong sentiment that a rating even lower than one star would be warranted.
The juxtaposition of these viewpoints highlights how experiences at Serenity Gardens can diverge sharply. On one hand, the facility is depicted as a well-maintained, welcoming environment with thoughtful care approaches, especially for residents with Alzheimer's, and a staff presence that residents and families feel positive about. On the other hand, there is a vocal account emphasizing poor professional conduct and its potential impact on safety, raising questions that would matter greatly to any family considering placement. The overlap of the same name - Claudia - appears in both narratives, adding a layer of ambiguity about who is encountered and how interactions may vary by location, person, or moment.
Taken together, the reviews sketch a complex portrait. Serenity Gardens in Potomac is portrayed as a space with appealing interiors, comfortable furnishings, and outdoor areas that contribute to a home-like atmosphere. The care philosophy, particularly regarding Alzheimer's care, and the responsiveness of staff in several observations, suggest a facility capable of compassionate, attentive service. Yet the negative account serves as a cautionary note that professional conduct and respectful communication are critical, and that individual experiences can differ dramatically. For families evaluating Serenity Gardens, the takeaway is clear: it can be a wonderful home with strong care when staff align with residents' needs and families' expectations, but it is essential to visit, meet the team, and observe interactions firsthand to form a well-rounded conclusion about the quality and safety of care.
Serenity Assisted Living II in Rockville, MD is a premier assisted living community offering a wide range of amenities and care services for seniors. Our beautiful facility provides a warm and welcoming environment where residents can feel at home.
Our residents enjoy a variety of activities on-site, promoting social interaction and engagement. Whether it's participating in group exercises or joining in on a game night, there is always something fun happening at Serenity Assisted Living II. Additionally, our outdoor common areas provide opportunities for fresh air and relaxation.
We understand the importance of spiritual well-being, which is why we offer both devotional services on-site as well as opportunities to attend off-site activities. These services help nurture the spiritual needs of our residents.
The comfort and convenience of our residents is paramount, which is why we provide indoor common areas for socializing and relaxation. For those who prefer privacy, our rooms come with bath tubs for personal enjoyment.
At Serenity Assisted Living II, we cater to individuals with high acuity care needs. Our trained staff members are available around the clock to provide assistance with daily activities such as bathing, dressing, and medication management.
Aside from our excellent amenities and care services, our location in Rockville offers easy access to various establishments. With four nearby parks, residents can enjoy nature walks or picnics with friends and family. There are also numerous pharmacies and physicians nearby to meet any healthcare needs that may arise. Additionally, there are several restaurants and transportation options in close proximity to ensure convenience and accessibility for all.
Choose Serenity Assisted Living II for exceptional care, engaging activities, and a supportive community where your loved one can thrive.
This part of Rockville, Maryland, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as CVS and Walgreens within close proximity, access to healthcare services is easily accessible. There are also various physicians' offices nearby for medical care, including orthopedic and internal medicine practices. In terms of dining options, there are familiar chains like McDonald's and Starbucks, as well as local favorites like Silver Diner and Sichuan Pavilion. For recreation, residents can enjoy the numerous parks in the area, perfect for outdoor activities and leisurely strolls. Transportation options include several metro stations for easy commuting around the city. Additionally, there are places of worship nearby for spiritual fulfillment and community engagement. Overall, this part of Rockville provides a well-rounded living environment with convenient amenities and services that cater to seniors' needs.
Serenity Assisted Living II is located at 14401 Barkwood Dr., Rockville, MD 20853 in Montgomery County, Maryland
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