Citizen's Choice Senior Care Group in Rockville, MD

Pros

• Dena is a consummate professional who is kind, compassionate, and resourceful.
• Dena is a dementia expert who helps families understand the disease and provides support and guidance along their journey.
• Always Best Care is described as a compassionate service that families would readily refer to others in need.
• The 24-hour care team at Always Best Care delivers personalized, deeply compassionate care.
• The staff are noted for being attentive, calm, kind, patient, and professional.
• The team advocates for clients' well-being and addresses concerns promptly, ensuring safe and effective care.
• The aides are energetic, pleasant, respectful, and have a strong work ethic.
• Robin, the president, is described as a virtual clearing house of eldercare information and a dedicated leader.

Cons

• The reviewer stated that the prior group home did not provide proper care, resulting in urinary tract infections and fear among the elderly.
• The reviewer criticized the competing service for speaking in corporate jargon on the phone.
• The reviewer described the previous caregivers at the rival facility as lacking experience with advanced Alzheimer's symptoms and using an inappropriate approach.
• The reviewer indicated that the original plan with another agency fell apart early in recovery.
• The reviewer noted that inpatient facilities had medication management issues, with overmedication during the day and undermedication at night.

Review

Citizen's Choice Senior Care Group in Rockville is best suited for families that need a skilled, hands-on guide to place a loved one into an appropriate assisted-living setting or to organize reliable in-home senior care when complex needs - such as dementia or post-acute recovery - are in play. The service shines for families facing a urgent transition, where a thoughtful needs assessment, clear explanations of options, and a fast, coordinated tour process are essential. The reviews repeatedly spotlight a dementia expert who can translate difficult illness trajectories into practical, family-friendly plans, and a local team that can shepherd the process from first contact through placement with confidence. In short, for those who want an advocate who "gets" the medical and emotional terrain, this community delivers.

For families who prefer to navigate options independently, or who want to minimize the use of an intermediary, alternatives are worth considering. Direct exploration of facilities without a placement intermediary may suit those who enjoy visiting communities in person and negotiating terms themselves. Price-conscious families may shop across multiple home-care agencies or seek facility-based options that package care differently. And those who prioritize a single-facility model with integrated medical oversight - where the care plan stays within one organization from admission onward - might look at other providers that emphasize in-house medical teams rather than a coordinated placement-and-care model.

The strongest advantages here lay in expert guidance, rapid responsiveness, and continuous advocacy. The dementia specialist at the helm translates complex care needs into concrete placements and care plans, reducing the guesswork that often accompanies eldercare decisions. A dedicated coordinator keeps families informed, coordinates tours (including Zoom when distance matters), and aligns the right facility with the loved one's health status and personality. Care teams are praised for their reliability, with day and night staff delivering consistent, compassionate support. Offices staffed by capable coordinators - creating a reliable point of contact - further cushion families against the stress of transition.

These strengths offset the common downsides that accompany care placement and in-home services. The process can feel overwhelming, but the seasoned team minimizes friction through listening, detailed matching, and hands-on help with logistics. The reviews show tangible improvements in care continuity - caregivers who know the patient, and managers who escalated concerns when medication or care routines needed adjustment. While costs and long-term planning can be daunting, the combination of expert evaluation, transparent communication, and proactive problem-solving tends to produce steadier, safer outcomes than navigating alone. The result is clearer expectations, fewer missteps, and a smoother path from hospital or home to an appropriate living arrangement.

What stands out most is the consistency and advocacy woven into every interaction. Long-tenured caregivers appear alongside highly responsive leaders, creating trust that families can lean on during uncertain times. The team's willingness to speak up on missed signals or potential issues demonstrates a genuine commitment to patient safety and family peace of mind. This practicality - coupled with the ability to mobilize quickly when needs shift - translates into real, tangible relief for stressed relatives. In an arena where every day counts, the combination of experienced dementia insight, meticulous matching, and dependable staffing is the core differentiator.

The practical bottom line is clear: for families needing a thorough, compassionate bridge from crisis to placement or home care, this Rockville service is a strong, even decisive, choice. It is especially valuable when time is of the essence, when dementia complexity is high, and when families require a trusted navigator who can coordinate across clinicians, facilities, and caregivers. Those who want to minimize their exposure to the unknown and maximize continuity of care will find this approach exceptionally aligned with their goals. For others - particularly those seeking a self-directed search, lower-cost options, or an integrated in-house medical model - alternative pathways may be more suitable. Start with a needs assessment and a guided conversation with the Rockville team to determine if the fit is right and to map out the fastest, safest route to the right next step.

This part of Rockville, Maryland, offers a convenient and diverse range of amenities for senior living. Within close proximity, there are several restaurants offering different cuisines such as Sichuan Pavilion and Founding Farmers, as well as familiar options like McDonald's and Silver Diner. Pharmacies like Walgreens and CVS are nearby for easy access to medication needs. Transportation options include the Rockville Metro Station and various car rental services. Parks like Falls Road Park and Rock Creek Regional Park provide opportunities for outdoor recreation. There are also cafes like Starbucks for a relaxing coffee break. Healthcare services are readily available with physicians and hospitals in the vicinity. Additionally, places of worship like Rockville Evangelical Mission cater to spiritual needs. Overall, this area offers a balanced mix of amenities that cater to various aspects of senior living.

Restaurants

• Sichuan Pavilion (0.3 miles)
• Peter's Grill (1.5 miles)
• Founding Farmers (1.7 miles)
• McDonald's (1.7 miles)
• McDonald's (2.1 miles)
• Silver Diner (2.4 miles)
• Cava (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Safeway Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)

Transportation

• Rockville Metro Station (0.3 miles)
• Hertz Rent A Car (1.6 miles)
• Twinbrook Metro Station (2.3 miles)
• Shady Grove Metro Station (2.6 miles)
• Grosvenor-Strathmore Metro Station (4.6 miles)
• Glenmont Metro Station (5.6 miles)
• Nextcar Gaithersburg South (6.1 miles)

Parks

• Falls Road Park (1.9 miles)
• Rock Creek Regional Park (2.8 miles)
• Winding Creek Local Park (3.9 miles)
• Bohrer Park (4.1 miles)
• Georgian Forest Park & Tennis Courts (5.1 miles)
• Aberdeen Park (5.8 miles)
• Chesapeake and Ohio Canal National Historic Park (7.8 miles)

Cafes

• Starbucks (2.3 miles)
• Silver Diner (3.3 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Tatte Bakery & Cafe (7.7 miles)

Physicians

• The Centers For Advanced Orthopaedics (2.3 miles)
• Occupational Health Consultants (2.4 miles)
• Potomac Pediatrics (2.9 miles)
• Potomac Valley Orthopedic (4.4 miles)
• Family Allergy & Asthma Care (5.3 miles)
• Tibor E Frekko (5.3 miles)
• Potomac Valley Pediatrics (5.4 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (2.6 miles)
• Holy Cross Hospital (7.9 miles)
• Holy Cross Germantown Hospital (8.3 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (3.3 miles)
• AMC Montgomery 16 (4.1 miles)

Places of Worship

• Rockville Evangelical Mission (3.7 miles)
• Church of the Redeemer (6.3 miles)
• Saint Andrew Kim Catholic Church (6.9 miles)