Citizen's Choice Senior Care Group

Pros

• Dena is a consummate professional who is kind, compassionate, and resourceful.
• As a dementia expert, Dena helps families understand the disease and provides support along their journey.
• The Always Best Care team, including Ashley, Diptina, Georgina, and Dina, coordinates care with care and expertise.
• The 24-hour care team at Always Best Care Rockville provides continuous, compassionate care as if for their own family.
• Roseline and Dorothy advocate for the client with nurse managers, leading to the discovery and correction of medication management issues.
• Ndey, the care coordinator, is consistently calm, caring, and helpful.
• The caregivers at Always Best Care are described as outstanding, compassionate, and professional.
• ABC is knowledgeable, thorough, and easy to work with in helping families find suitable care facilities.
• Families note long-term, stable caregiving from ABC, with caregivers who feel like family.

Cons

• The senior care industry is overwhelming to those with no experience in the field.
• The mom was being overmedicated during the daytime hours and undermedicated at night, as discovered by staff.
• The grandmother was scared about going to a skilled nursing facility.
• Prior inpatient facilities had numerous complications related to being under medicated and over medicated.

Review

Always Best Care comes through again and again as a trusted partner for families navigating the complex world of elder care. The breadth of praise in these messages paints a clear picture of a team anchored by genuine compassion, deep expertise, and a steadfast commitment to helping seniors and their families find the right path. At the heart of many stories is Dena, described time and again as a consummate professional and a dementia expert who takes the time to listen, understand, and translate that understanding into practical, real-world guidance. Her ability to connect families with resources, explain the disease process, and offer steady support is repeatedly highlighted as a defining strength of the service.

One recurring theme is how seamlessly a difficult, cross-state care scenario can be managed when a local expert steps in. In at least one case, a grandmother's care needed to occur across state lines, about two hours away. The family was steered toward Dena at ABC by a member of their community, and it turned out that Dena lived in the area where Gram would be placed. This proximity enabled Dena to provide a highly personalized recommendation for an assisted living facility that fit the family's specifications perfectly. The experience even included a Zoom tour of the facility while a family member toured in person with Dena, underscoring how flexible and practical the service can be in real-life situations.

The gratitude for the team extends beyond Dena. Families repeatedly thank the staff members who coordinated and delivered care on a daily basis. Ashley is frequently mentioned for coordinating everything and keeping the process organized and smooth. The nursing staff, such as nurse Diptina, are celebrated for their attentiveness to health needs, while caregivers like Georgina and Dina are lauded for the compassionate, hands-on support they provide as they help place loved ones in appropriate settings and continue to care for them throughout their stay. The appreciation is grounded in concrete examples of care delivery and coordination that make a real difference in families' lives.

Several reviews focus on specific, extended caregiving relationships that spanned weeks or even years. One family describes 9 weeks of 24/7 care for their mother, with a dedicated day shift team - including Suzanne, Roseline, and Dorothy - and a night shift crew consisting of Afua, Ellen, and Hawa. An especially meaningful moment came when Roseline and Dorothy spoke up to their nurse managers about concerns, leading to the discovery that the mother had been overmedicated during the day and undermedicated at night. The courage and advocacy of the care team, along with the steady coordination from Ndey in the office, are highlighted as a powerful demonstration of what it means to provide "personalized, deeply compassionate care." These stories reinforce the sense that the agency treats care as a serious calling, not just a business.

The quality of care is also illustrated through shorter-term, high-stakes needs. In another account, a senior who had undergone a partial hip replacement benefited from superior skilled nursing care provided by Cadaissia and Kumba, who followed directions precisely and delivered calm, patient, and confident assistance. The consistently high level of professionalism across the staff - from the front office to the caregivers in the home - prompts the writers to recommend Always Best Care "very highly."

Participants in these stories also include a broader array of staff and clients. Families note the dedication of Tigist, Grace A, Elaine, and Jonathan in helping a father on a daily basis, and the agency's ability to respond quickly to urgent requests - such as providing an overnight attendant with only two hours' notice. The willingness to mobilize quickly is framed as another hallmark of reliability and dependability that families rely on during crises and transitions.

Other vignettes describe the comfort and reassurance that comes with dependable, on-time support. One reviewer recounts helping their spouse attend a wedding by getting a caregiver arranged at short notice, with the day-of caregiver Sam arriving on time, friendly, and attentive to the parent's comfort. In another poignant instance, a grandmother transitioning from hospital to skilled nursing care expressed gratitude for the dependable, courteous, and compassionate caregivers who supported her and helped her feel secure.

Longer-term commitments also shine through. A family recalling a stay in sub-acute rehab and assisted living notes that they benefited from the same caregiver for the last year, with all other caregivers consistently above average. They emphasize the warmth and professionalism of the entire team - from the office to the caregivers - and strongly recommend Always Best Care. There is also praise for Dena's ability to locate a suitable facility for a mother with specific needs, reflecting the organization's in-depth knowledge of the senior care landscape and its thorough, careful approach to every placement.

Even stories that acknowledge the emotional weight of caregiving carry a thread of gratitude and confidence. A reviewer highlights the support for their 97-year-old husband on hospice, describing Benjamin's daily presence and the extra hands - Emanuel and Bismarck on night shifts - who helped with tasks beyond direct care, such as chores around the home. The recollection of shared moments, like the husband greeting a caregiver with a small smile, helps illustrate the human impact of reliable, compassionate care. The closing sentiment from Robin Henoch and ABC - "Without them, I don't want to think about it" - speaks to the critical, sometimes life-changing support these services provide.

Ultimately, these testimonials converge on a powerful narrative: Always Best Care is more than a service provider; it is a trusted partner that families turn to for expertise, empathy, and dependable support at every stage of aging and illness. Whether navigating complex dementia care, coordinating across states, arranging urgent short-term help, or sustaining long-term caregiving with consistency and warmth, the team consistently rises to the occasion. The consistent thread across all the stories is a deep commitment to treating each loved one as an individual with dignity, comfort, and safety at the forefront, backed by a capable, responsive, and compassionate organization.

This part of Rockville, Maryland, offers a convenient and diverse range of amenities for senior living. Within close proximity, there are several restaurants offering different cuisines such as Sichuan Pavilion and Founding Farmers, as well as familiar options like McDonald's and Silver Diner. Pharmacies like Walgreens and CVS are nearby for easy access to medication needs. Transportation options include the Rockville Metro Station and various car rental services. Parks like Falls Road Park and Rock Creek Regional Park provide opportunities for outdoor recreation. There are also cafes like Starbucks for a relaxing coffee break. Healthcare services are readily available with physicians and hospitals in the vicinity. Additionally, places of worship like Rockville Evangelical Mission cater to spiritual needs. Overall, this area offers a balanced mix of amenities that cater to various aspects of senior living.

Restaurants

• Sichuan Pavilion (0.3 miles)
• Peter's Grill (1.5 miles)
• Founding Farmers (1.7 miles)
• McDonald's (1.7 miles)
• McDonald's (2.1 miles)
• Silver Diner (2.4 miles)
• Cava (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Safeway Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)

Transportation

• Rockville Metro Station (0.3 miles)
• Hertz Rent A Car (1.6 miles)
• Twinbrook Metro Station (2.3 miles)
• Shady Grove Metro Station (2.6 miles)
• Grosvenor-Strathmore Metro Station (4.6 miles)
• Glenmont Metro Station (5.6 miles)
• Nextcar Gaithersburg South (6.1 miles)

Parks

• Falls Road Park (1.9 miles)
• Rock Creek Regional Park (2.8 miles)
• Winding Creek Local Park (3.9 miles)
• Bohrer Park (4.1 miles)
• Georgian Forest Park & Tennis Courts (5.1 miles)
• Aberdeen Park (5.8 miles)
• Chesapeake and Ohio Canal National Historic Park (7.8 miles)

Cafes

• Starbucks (2.3 miles)
• Silver Diner (3.3 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Tatte Bakery & Cafe (7.7 miles)

Physicians

• The Centers For Advanced Orthopaedics (2.3 miles)
• Occupational Health Consultants (2.4 miles)
• Potomac Pediatrics (2.9 miles)
• Potomac Valley Orthopedic (4.4 miles)
• Family Allergy & Asthma Care (5.3 miles)
• Tibor E Frekko (5.3 miles)
• Potomac Valley Pediatrics (5.4 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (2.6 miles)
• Holy Cross Hospital (7.9 miles)
• Holy Cross Germantown Hospital (8.3 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (3.3 miles)
• AMC Montgomery 16 (4.1 miles)

Places of Worship

• Rockville Evangelical Mission (3.7 miles)
• Church of the Redeemer (6.3 miles)
• Saint Andrew Kim Catholic Church (6.9 miles)