Home Instead Senior Care

Pros

• Lydia is described as wonderful and caring, the primary caregiver for the father.
• Huda is praised for being wonderful, helpful around the house, and comforting to the mother.
• Tina is noted for providing personal care and household help, with the mother expressing appreciation.
• Racheal Goodman is celebrated for going above and beyond, cooking to the patient's dietary needs, researching recipes, and becoming part of the family.
• Patty Smith is recognized for compassion, guidance, and facilitating connections to other professionals when needed.
• Brad and his team delivered dependable, compassionate 24-hour home health care and treated the family like their own.
• The office staff are described as amazing and responsive, with the family portal providing assurance of ongoing care.
• Home Instead is portrayed as a consistent, professional, flexible, and valuable resource that helps families avoid nursing facilities.

Cons

• A reviewer could not recommend Home Instead after contacting them twice about home care and never hearing back, citing a lack of dependability.
• A reviewer noted a shortage of full-time caregivers and that Home Instead did not have a full-time caregiver available to meet immediate needs.
• A reviewer described a drastic weekly rate increase - from roughly $50?$60 to at least $165 - as a "final straw."
• A reviewer remarked that the loss of the mother's long-time primary caregiver was devastating.

Review

Families in Frederick, Maryland, have repeatedly leaned on Home Instead for in-home care over the years, and the stories are filled with warmth, reliability, and genuine appreciation. Across multiple households and generations, the service has become a trusted partner in managing personal care, household tasks, and everyday routines. In many accounts, the caregivers are described as more than helpers - they are valued members of the family who bring comfort, dignity, and companionship to loved ones who need support at home.

Several caregivers stand out for their impact. Lydia, who cared for a beloved father-in-law, is praised for her consistency and compassion, with one family noting that she has been "wonder" to both the father and the family. Huda, the Care Pro assigned after a mom's rehab stay, earned high marks for her practical help around the house and the ease with which the mom warmed to her presence. Tina, who has been attending to a 100-year-old mother for months, is described as providing thorough personal care and helpful household support, leaving the family greatly appreciative of her efforts. In each case, the caregivers' attentiveness and reliability have translated into improved quality of life and peace of mind for family members who are juggling work, travel, and other responsibilities.

Durable, long-term relationships emerge as a recurring theme. One family highlighted five and a half years of service, noting that the Home Instead team quickly adapted during the global pandemic to meet the needs of a vulnerable person who required transportation to dialysis several times weekly. The continuity and adaptability were described as a "life-saver," underscoring how the agency can scale and adjust its offerings in response to changing health circumstances. The same family also emphasized effective communication and efficiency, especially important for an only child living more than 450 miles away, and they praised the family portal as a reassuring tool to confirm ongoing care. The office staff's steadiness through various transitions further reinforced the sense of dependable support.

A remarkable thread throughout many testimonials is the bond formed with specific caregivers who became almost like family. Racheal (Racheal Goodman) is frequently highlighted for her extraordinary commitment. She was with the father for the majority of the service period, winning his trust after a prior caregiver's departure and going "above and beyond on all levels." Stories describe her cooking to meet dialysis-related dietary needs, researching recipes, shopping, and preparing meals tailored to the patient's preferences. She even created dishes for family events, a testament to her willingness to contribute beyond the expected duties. In a poignant note, colleagues describe how a 95-year-old man trusted his caregiver to handle tasks in the hospital and at home, including locating an accountant and preparing the home for cleaning - an engagement that extended to attending a funeral where she was welcomed by the entire family as if she were part of the family. These deeply personal connections speak to the level of care and the meaningful peace of mind that many families felt when their loved ones were in her hands.

The broader organization and its people also receive heartfelt praise. Patty Smith, a marketing director, is credited with guiding families through difficult decisions and offering compassionate, knowledgeable support even when in-home care was not the right fit at a given moment. In one instance, Patty connected a family with Mary, a nurse, to share expert disease insights and practical guidance, and she continued to offer support afterward. Other families report that the team moved quickly to set up care for a loved one, and that professionals consistently matched caregivers to the patient's preferences, reinforcing a sense of continuity and respect for the person's routines and likes. The overall sentiment is that Home Instead Frederick MD is a professional, personal, and flexible partner, capable of providing timely coordination and dependable care that helps families avoid more disruptive options like nursing facilities.

Of course, no service is without its challenges. There are voices of caution and concern, including a review noting that someone could not recommend the company due to repeatedly being unable to get a return call after initial inquiries - an issue with dependability that stands in contrast to the otherwise glowing testimonials. Another family highlighted a notable cost change, describing a shift from modest weekly rates to a substantial minimum, and lamenting the loss of a long-standing primary caregiver. These are real tensions in the in-home care landscape: caregivers' availability, consistency, and pricing can fluctuate, and even highly regarded providers may face friction points when matching a loved one's ongoing needs with staffing and budget realities.

Taken together, the range of reviews paints a picture of careful, person-centered care that many families rely on to keep loved ones comfortable at home. The Frederick MD team is frequently described as responsive, communicative, and deeply committed to each person's well-being. The strongest memories center on individual caregivers who connected with families in meaningful, practical ways - preparing meals that meet special dietary considerations, helping with daily tasks, coordinating transportation, and simply offering companionship that turns a house into a place of safety and familiarity. For many families, Home Instead has become more than a service - it is a trusted ally that helps parents age in place with dignity, while giving adult children and other relatives reassurance and the freedom to focus on what matters most.

This part of Frederick, Maryland is a bustling and convenient location with numerous healthcare options such as physicians, hospitals, and pharmacies all within close proximity. The area offers easy access to quality medical care with specialists in various fields nearby. In terms of dining options, there is a variety of restaurants offering quick bites or sit-down meals. Additionally, cafes like Starbucks and Gravel and Grind provide cozy spaces to relax with a cup of coffee. For outdoor enthusiasts, there are parks like Baker Park and Carroll Creek Linear Park just a short drive away, perfect for leisurely strolls or picnics. Overall, this area provides a mix of healthcare facilities, dining options, and green spaces making it a desirable location for senior living.

Physicians

• Stephen J McKenna, MD, FACS, FASMBS (0.1 miles)
• Shranatan Shelia DO (0.1 miles)
• Robinwood Orthopaedic (0.1 miles)
• Cardiovascular Specialists of Frederick (0.1 miles)
• Frederick Allergy and Asthma Center (0.2 miles)
• The Frederick Endoscopy Center (0.2 miles)
• Key Neurology (0.2 miles)

Hospitals

• Medpsych Health Services (0.2 miles)
• FMH Radiology (1.3 miles)
• Frederick Memorial Hospital (1.3 miles)
• Frederick Memorial Hospital (1.7 miles)
• FMH Or (1.7 miles)

Pharmacies

• Frederick Community Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Wegmans (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Crawford (1.1 miles)
• Valogic (1.1 miles)
• CVS Pharmacy (1.3 miles)

Restaurants

• Chipotle Mexican Grill (0.7 miles)
• Burger King (0.7 miles)
• IHOP (0.9 miles)
• McDonald's (1 miles)
• Midnight Run Brewing (1.1 miles)
• Oscars Ale House (1.1 miles)
• Taco Bell (1.1 miles)

Cafes

• Starbucks (1.1 miles)
• Gravel and Grind (1.4 miles)
• Panera Bread (1.4 miles)
• Frederick Coffee Co & Cafe (1.8 miles)
• Frederick Social (2 miles)

Parks

• Baker Park (1.7 miles)
• Carroll Creek Linear Park (1.9 miles)