Right At Home in Frederick, MD

Pros

• The caregivers are courteous, professional, and empathetic.
• Right at Home is well run, with quick responses to questions and client needs.
• Caregivers are well trained, on time, and go above and beyond to ensure comfort.
• Office and back-office staff are patient, responsive, and focused on customer satisfaction.
• Right at Home provides consistent, professional care for loved ones that families can trust.
• The service is a blessing to families, and the agency comes highly recommended.
• The staff are caring, compassionate, and knowledgeable, supporting clients at home and for appointments.
• The company is family-friendly, caring, and outstanding.
• Right at Home enables clients to stay safely in their own homes, with 24/7 care on short notice when needed.
• The caregivers' care is described as excellent, compassionate, and reassuring.

Cons

• Right at Home is extremely disorganized, unreliable, and seems to care little about how they impact the client's day due to their incompetency.
• This agency is useless.
• The first caregiver reportedly sat on a cell phone for 4.5 hours of a 6-hour shift, increasing the workload on the family.
• The second caregiver had a strong accent and poor communication, making it hard for the patient to understand or hear her.
• A scheduled caregiver was a no?show with no notice.
• There was a lack of consistency among caretakers, undermining the purpose of the service.
• Some caregivers lacked experience in essential tasks (e.g., showering someone with limited mobility), and replacements did not always have the needed experience.
• Caregivers were asked to clean up the bathroom after they were done, which should have been a given but was not consistently done.

Review

Right At Home in Frederick is best suited for families that want reliable, around-the-clock in-home care that keeps a loved one at home while preserving independence and daily rhythm. The model works exceptionally well for seniors who need consistent oversight, companionship, and hands-on help - whether navigating dementia, recovering from surgery, or managing chronic conditions - around a schedule that can cover 24 hours if needed. The core strength is a responsive, professional operation that can mobilize caregivers quickly, backed by a back-office team that documents care, coordinates shifts, and keeps family members informed. For families seeking a steady stream of competent support so a loved one can stay in familiar surroundings, Right At Home often delivers.

Those weighing alternatives should consider how central consistency and precision are to their plan. If the priority is absolutely no caregiver turnover, a fixed team with no substitutions, and flawless communication with zero scheduling hiccups, other agencies with more rigid staffing guarantees may be preferable. Also, if the client's needs hinge on highly specialized tasks delivered by a single, consistently assigned caregiver, or if clear, near-flawless communication is non-negotiable due to hearing or language barriers, exploring options with stronger track records in matching and continuity could be prudent. In short, families with very high sensitivity to shifts in personnel or to occasional scheduling gaps may want to compare rivals before committing.

The strongest pros are concrete and meaningful: 24/7 coverage when needed, a cadre of caregivers who are described as courteous, professional, and empathetic, and a back-office that responds to questions and coordinates care promptly. Caregivers are praised for punctuality, thoroughness, and the ability to personalize care to a loved one's routines. Documentation of daily activities and events is highlighted as a practical, reassuring feature, enabling families to stay connected even when they cannot be present. The ability to rotate caregivers without losing overall quality is balanced by office-led continuity efforts, and the organization's flexibility - often accommodating last-minute requests or changes - reduces family stress during crises or busy periods.

However, the reviews do include notable caveats about consistency and reliability. Some clients report real frustrations with no-shows, miscommunication, or changes in staff that disrupt a planned day. Others describe caregivers with limited relevant experience for certain tasks (such as assisting with showers or shaving) or difficulties with a caregiver who has a strong accent or voices that the client cannot hear clearly. These experiences underscore that when caregiver matching doesn't align with a client's needs, the perceived quality of care can take a hit. The risk of multiple caregivers presenting with uneven skill sets or communication styles is a tangible factor to weigh.

Yet the positives often temper these risks through active management and option-planning. Where Right At Home shines, the office footprint makes a real difference: rapid responses to scheduling concerns, proactive problem-solving, and a willingness to match caregivers to the client's preferences and routines. The ability to have caregivers accompany to medical appointments and to maintain a familiar routine can offset the occasional staffing wobble by preserving stability in daily life and reducing the family's day-to-day burden. In a best-case scenario, the organization's strengths in coordination, reliability, and compassionate care create a dependable canvas on which families can layer their own contingencies.

The practical verdict is clear. Right At Home is a solid, practical choice for Frederick families that prioritize dependable, compassionate, flexible in-home care with strong administrative support. It serves well those who value 24/7 access, documentation, and the peace of mind that a capable office team is actively managing caregiving. It is less ideal for families whose top criterion is zero tolerance for any caregiver turnover, or for those who require unerringly flawless scheduling and highly specialized tasks from a single, consistent caregiver across every shift. Prospective clients should engage in a thorough consultation, insist on explicit caregiver-matching criteria, request a defined back-up plan for no-shows, and review the care agreement for guarantees and communication protocols. With the right expectations and clear arrangements, Right At Home can deliver substantial relief and meaningful quality of life for a loved one remaining at home.

This area of Frederick, Maryland offers a variety of amenities within close proximity, making it convenient for senior living. There are several dining options nearby, including Burger King, Chipotle Mexican Grill, and IHOP. Pharmacies such as Wegmans and CVS are also easily accessible for any medical needs. Additionally, there are numerous healthcare facilities in the vicinity, including physicians specializing in asthma and allergies, endoscopy, neurology, and cardiovascular health. Hospitals like Frederick Memorial Hospital and Medpsych Health Services are located within a short distance. For leisure activities, cafes like Panera Bread and Starbucks provide a relaxing atmosphere to enjoy a cup of coffee. Parks such as Baker Park and Carroll Creek Linear Park offer opportunities for outdoor recreation and relaxation. This area provides a well-rounded environment with essential services for seniors looking to reside in Frederick.

Restaurants

• Burger King (0.2 miles)
• Chipotle Mexican Grill (0.2 miles)
• IHOP (0.3 miles)
• Roy Rogers (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Plaza Mexico Restaurant (1 miles)
• Midnight Run Brewing (1.1 miles)

Pharmacies

• Wegmans (0.3 miles)
• Frederick Community Pharmacy (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Valogic (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Crawford (1.5 miles)

Physicians

• Jose Muniz, MD - Asthma and Allergy Specialist (0.5 miles)
• The Frederick Endoscopy Center (0.5 miles)
• Key Neurology (0.5 miles)
• Cardiovascular Specialists of Frederick (0.5 miles)
• Mid Maryland Musculoskeletel Inst (0.5 miles)
• LasikPro (0.6 miles)
• Community Radiology Associates (0.6 miles)

Hospitals

• Medpsych Health Services (0.7 miles)
• FMH Radiology (1.6 miles)
• Frederick Memorial Hospital (1.6 miles)
• Frederick Memorial Hospital (1.6 miles)
• FMH Or (2.2 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.5 miles)
• Gravel and Grind (1.6 miles)
• Frederick Coffee Co & Cafe (1.9 miles)
• Frederick Social (2.2 miles)

Parks

• Baker Park (2 miles)
• Carroll Creek Linear Park (2 miles)