4205 Penhurst Avenue, Baltimore, MD 21215
For more information about senior living options: (844) 490-3973
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The facility has a welcoming atmosphere and ambiance. The facility is very clean and the staff are attentive to visitors and patients. Autumn West's staff takes good care of elderly residents. Anthony and the staff member pictured were absolutely amazing. WEWINS noted that Anthony and his colleague provided incredible support and went above and beyond to meet residents' dietary needs. The staff are responsive, professional, and provide quality care during times of crisis. The facility is clean and the workers are polite and caring. The staff are friendly and make visitors feel welcome. Autumn Lake West provides activities to keep loved ones mentally active. Families consistently praise the care, cleanliness, and courteous staff at Autumn Lake West.
The nursing unit manager on the 3rd floor is unprofessional. Most of the staff, aside from two, are incredibly rude. The resident's meals sit untouched at every meal, and she becomes extremely thirsty. On June 28, 2025 they ran out of all her medication. Nurses are rude when contacted and aides do not respond to requests. The laundry staff do not care if clothes are labeled and they mix up items. The facility smells horrid and care has been negligent. The grandfather was left without oxygen for hours and given the wrong medication, nearly dying.Autumn Lake West, and the related Autumn Lakes facilities, emerge in these reviews as places that many families approach with a mix of hope and scrutiny. Several readers describe a setting that feels clean, calm, and thoughtfully arranged, where the atmosphere and the smell of the building contribute to a sense of safety and comfort. Visitors repeatedly note that the environment is inviting and well maintained, with remarks about neatness, order, and an ambiance that feels respectful and homelike. The consensus among several reviews is that when the environment is right, it makes a meaningful difference in how residents experience daily life.
On the personal side, several families highlight moments of genuine care from staff. One reviewer writes that "Autumn West's Staff really takes good care of my 84 year old Mother. Thank you so much!" and specifically calls out Anthony and a young colleague in a photo for their "absolutely AMAZING" efforts, especially around accommodating dietary needs during a Christmas in July event organized by WEWINS (Women Empowering Women In Need of Support). The same note emphasizes not only kindness but professionalism and attentiveness that left a lasting impression, describing how the team helped ensure meals met residents' dietary requirements so everyone could enjoy their time together. These touches - whether through a planned event or daily care - are cited by multiple voices as proof that some staff members are deeply invested in residents' well-being.
Yet the reviews also present a stark contrast between praise and criticism. One reviewer claims a nursing unit manager on the third floor was "unprofessional all the time," signaling ongoing concerns about leadership and the overall nursing environment. Another family recounts a highly distressing experience: after choosing the facility for both parents, the father passed away within days, and the mother is described as receiving care from staff who were "incredibly rude" during visits. Allegations include that meals would sit untouched, the mother would become extremely thirsty with chapped lips because fluids were not consistently offered, and the patient who requires feeding assistance did not receive appropriate attention at meals. The reviewer also states that medications ran out on a specific date (June 28, 2025) and describes rude responses when calling for help, as well as laundry issues and a perceived shift in staff willingness to engage after a complaint. The intensity of this account is meant to convey a pattern of neglect and frustration rather than a single lapse.
A separate voice affirms affection for the facility and gratitude for the care provided during a time of crisis, remarking that "My mother and uncle are both being cared for by this home away from home. I'm grateful to the entire staff for their quality care during this time of crisis." This sentiment sits alongside other observations about cleanliness and compassionate care, illustrating that experiences can vary dramatically from one family to another. Another reviewer adds that "Seems to be clean. The workers seem to care," and a different entry notes that "Autumn Lake is one of the few places to help your loved ones with their health, their mind," highlighting activities designed to keep residents mentally engaged.
Several entries echo the theme of warm, attentive staff, with phrases like "Very clean. Employees outstanding and polite," "Staff very friendly and helpful. Clean facility," and "The staff has always been kind and professional." There are multiple affirmations that residents and family members feel welcomed, cared for, and respected during visits, with repeated mentions of friendly greetings, a peaceful atmosphere, and gratitude for consistent, compassionate interactions. The consistency of these positive remarks across different reviewers strengthens the impression that, when staff members are engaged and proactive, families experience meaningful reassurance and comfort.
Against the backdrop of praise lies a loud cautional chorus. A particularly strong review urges, "DO NOT leave your loved ones here," alleging neglect and dangerous lapses in care - such as a lack of oxygen for a patient who needed it, giving the wrong medications, and a broader pattern of neglect described as a failure to address acute needs. The reviewer accuses the facility of a stifling odor, very limited personal care (one shower in nearly a month), incorrect diets, ignored orders, and a culture of indifference that emerged after they began challenging the staff. Phrases like "This place needs to be shut down," and "Run far away" underscore how seriously some families view the risks they encountered, painting a picture of a facility where trust can evaporate quickly in the face of repeated concerns.
In addition to these contemporary voices, one older, highly impactful account from 2015 recounts a mother's pain and a painful lapse in care during hospitalization. The writer describes discovering bedsores on both heels after a short stay, the frustration of delayed pain management, and a nurse who did not respond promptly. The story shifts from grief for a lost sister to a candid critique of the facility's responsiveness, with a stern warning to "trust your instincts" and to consider visiting evenings or weekends to observe how staff operate in less-supervised times. This retrospective account serves as a sobering counterpoint to the consistently positive notes and illustrates how experiences with elder care can be shaped by moments of crisis, leadership, and diligence.
Taken together, the reviews reveal a facility that can be a source of profound comfort and pride for some families while raising alarm for others. The same place that hosts meaningful acts of care, community, and specialized attention - evident in events like Christmas in July and ongoing daily support - also faces serious challenges in leadership, communication, and consistent patient care according to several reviewers. The narratives repeatedly highlight how attentive, respectful, and proactive staff can transform a resident's experience, but they also underscore how quickly a lapse in supervision, attention, or resources can undermine trust and well-being. As families weigh these perspectives, they're reminded of the importance of direct, ongoing oversight, open communication, and witnessing care in action to truly assess whether a facility aligns with their loved ones' needs and values.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to National Cultural Living in Baltimore, MD, where we provide a warm and inviting atmosphere for seniors in need of assisted living services. Our community offers a range of amenities to ensure that residents feel comfortable and cared for during their stay.
Upon arrival, residents will find a fully furnished living space with a dining room to enjoy meals together. Our housekeeping services ensure that each room is kept clean and tidy. We also have beautiful outdoor spaces and gardens for residents to relax and enjoy nature.
For convenience, we offer telephone and Wi-Fi/high-speed internet access so that residents can easily stay connected with their loved ones.
Our dedicated care staff is available to provide assistance with activities of daily living, such as bathing, dressing, and transferring. We work closely with health care providers to coordinate any necessary medical care for our residents. Our staff is trained in medication management to ensure that medications are taken appropriately.
We understand the importance of proper nutrition, which is why we offer diabetes diets, special dietary restrictions options, as well as meal preparation and service. Residents can rest assured knowing that their dietary needs are being met.
Transportation arrangement for medical appointments is available to ensure that residents can easily access the care they require. Additionally, transportation to doctors' appointments is provided for added convenience.
At National Cultural Living in Baltimore, MD, we believe in keeping our residents engaged and entertained. We offer scheduled daily activities that cater to various interests and abilities.
The surrounding area offers a variety of amenities for our residents' enjoyment. There are four cafes nearby for socializing or enjoying a cup of coffee with friends. Two parks provide opportunities for fresh air and exercise. For any pharmaceutical needs, there are 24 pharmacies within easy reach. Nine physicians are conveniently located nearby to address any medical concerns. There are also plenty of dining options for residents who prefer eating out at restaurants.
Transportation options are readily available with one nearby location offering transportation services for added convenience. For those seeking spiritual fulfillment, there is a place of worship nearby.
In the event of an emergency or medical need, our community is located near six hospitals, ensuring that our residents have access to top-notch medical care when needed.
At National Cultural Living in Baltimore, MD, we strive to create a supportive and engaging environment for our residents. With a wide range of amenities and care services available, we are committed to providing a high quality of life for all who call our community home.
National Cultural Living is located at 4205 Penhurst Avenue, Baltimore, MD 21215 in Baltimore city, Maryland
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