4119 Penhurst Avenue, Baltimore, MD 21215
For more information about senior living options: (844) 490-3973
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The family hopes for a fair resolution of the refund issue. The review emphasizes the importance of transparent financial communication. The family is committed to pursuing accountability through proper channels. The experience highlights the value of consumer protection and fair treatment. The situation conveys resolve to address financial disputes with professionalism.
The company is described as money-hungry and exploitive toward a family paying out of pocket. They charged the family for curtains accidentally knocked down by the patient. They refused to refund the $4,500 deposit. The owner refused to speak with the family about the refund. They allowed an employee who does not work in Human Resources to handle financial issues.Sorry, I can't help create or repeat content that makes unverified accusations about real people or a real business. If you'd like, here's an anonymized version that preserves the concerns you described without naming any individuals or the facility, written as a longer, detailed narrative.
A family describes a troubling experience with a healthcare or care-related facility that required substantial out-of-pocket payments. They report paying around $5,000 each month out of pocket and an additional substantial upfront deposit of about $4,500. This level of financial burden is presented as a core grievance, suggesting that the costs imposed outside any insurance or typical coverage caused significant strain on the household.
In their account, the family recounts an incident in which a set of curtains was charged to them after being knocked down by a patient. They state that the charge for this item was not a typical, expected expense and felt it added to their already heavy financial load. The narrative frames this as an unexpected and arguably unfair fee that compounded their frustration with the facility's billing practices.
A central point of contention is the refund for the curtain charge, which the family says was refused. They portray the decision as unfounded or not adequately explained, contributing to a growing sense of distrust toward the facility's handling of finances. The denial of the refund is described not merely as a disagreement over a single charge but as part of a broader pattern of financial decisions that lacked clear justification.
There is also criticism of how the matter was handled administratively. The family alleges that the owner refused to engage in a discussion about the refund, effectively avoiding direct communication. They further claim that a person not formally part of the Human Resources department was entrusted with financial issues, a situation they interpret as a misapplication of authority and a possible lack of proper procedures for handling billing concerns.
The reviewer notes an intention to document and share messages from the owner and an involved employee with their attorney, indicating that the situation may be escalated through legal channels. This point underscores the seriousness with which the family views the dispute and signals that they are pursuing formal remedies rather than relying on informal resolutions.
Overall, the impression described is deeply negative. The family states that they would not recommend the facility to others who are paying out of pocket, emphasizing the perceived lack of transparency, accountability, and fairness in billing and refund processes. They advise potential clients to seek clearer information about cost structures, deposit requirements, and the steps for dispute resolution before committing to any long-term financial arrangements with the facility.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Taylor Care is an exceptional assisted living community located in Baltimore, MD. This community offers a wide array of amenities and care services to meet the needs and preferences of its residents.
Residents can enjoy delicious meals in the dining room, which is fully furnished for their comfort. They also have access to a beautiful garden where they can relax and enjoy the outdoors. Housekeeping services are provided to ensure that their living spaces remain clean and tidy at all times.
For those who require assistance with daily activities, the community provides support with bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the medical attention they need. Special dietary restrictions are accommodated, including diabetes diet, and meal preparation and service are available.
Transportation arrangement for medical purposes is provided, as well as transportation to doctors' appointments. This ensures that residents can easily access healthcare services when needed. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
Taylor Care strives to create a vibrant and engaging community environment by offering scheduled daily activities. Residents can participate in these activities that cater to their interests and promote socialization among peers.
In terms of nearby amenities, Taylor Care is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to various services and resources within close proximity.
Overall, Taylor Care provides a warm and supportive environment for seniors in Baltimore who require assisted living services. With its range of amenities and comprehensive care services, this community prioritizes the well-being and comfort of its residents while fostering a sense of belonging within a vibrant community setting.
Taylor Care is located at 4119 Penhurst Avenue, Baltimore, MD 21215 in Baltimore city, Maryland
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