4119 Penhurst Avenue, Baltimore, MD 21215
For more information about senior living options: (866) 208-4318
Overall Review of Taylor Care
Cons
The company is described as money-hungry and as having taken advantage of a family paying $5,000 out of pocket monthly.- They required a $4,500 deposit.
- They charged the family for curtains accidentally knocked down by the patient.
- They refused to issue a refund.
- The owner refused to speak with the family about the refund.
- The owner allowed an employee not in Human Resources to handle financial issues.
- The reviewer plans to share messages from the owner and the employee after attorney approval.
- The reviewer does not recommend this facility to anyone paying out of pocket.
Review
Taylor Care in Baltimore is best suited for families seeking a small, intimate community where care is delivered with a hands-on, personal feel and where residents can access management relatively directly. The setting appears most appropriate for families who want a tightly run environment, where staff interactions feel frequent and visible, and where daily routines can be shaped by close communication with leaders. In practice, this tends to appeal to those who value a homey atmosphere over a large-scale operation and who can tolerate a stricter approach to finances.
That said, precise cost transparency and predictable billing are non-negotiables for some families. Those relying on fixed budgets, predictable deposits, and refunds should consider alternatives. Anyone concerned about being surprised by monthly charges, or who expects a straightforward, courteous handling of refunds when a mistake or accident occurs, may want to explore other options. The red flag in the available feedback centers on how financial issues are managed and communicated, not just the dollar amount itself.
Pros suggested by the limited positive feedback include the impression of attentive staff, a coherent daily routine, and a living environment that feels close-knit. Two five-star reviews hint at moments when residents and families experienced responsive care and a sense of personal attention. However, these strengths are easily undermined when financial disputes emerge or when ownership is perceived as distant or dismissive. In a setting where family peace of mind hinges on trustworthy administration, the billing friction described in the negative review significantly narrows the window where the pros can shine.
The most significant concerns revolve around money handling. A $5,000-per-month out-of-pocket expectation, a large deposit, and charges for items like curtains after a patient caused incidental damage point to a model of care that blends care quality with aggressive cost recovery. When the owner allegedly refused to speak with the family about a refund and allowed an employee outside Human Resources to manage finances, trust erodes quickly. In such a context, the perceived lack of transparency and accountability becomes the dominant factor families weigh, overshadowing any positive experience with staff care or living arrangements.
To protect against surprises, prospective residents should pursue concrete, written assurances before choosing. Request a detailed, itemized fee schedule and a clearly defined deposit policy with timelines for refunds. Insist on a documented refund process and a named financial contact, ideally someone within the organization who can address concerns without escalation. Ask to review a sample resident agreement, and speak with current residents or their families about how billing questions are handled day-to-day. Visiting with a questions list focused on how incidental damages are charged, what constitutes a billable item, and how disputes are resolved can save disappointment later.
If the decision leans toward exploring alternatives, look for communities with transparent pricing, clear contracts, and accessible owners or administrators who respond promptly to questions. Not-for-profit or larger operators with established family liaison roles often provide steadier communication and consistent escalation paths. Compare total monthly costs across options, verify what is included in the base rate, and verify whether there are hidden fees or discretionary charges. Above all, prioritize a facility where financial conversations feel predictable, documented, and fair, because a caring environment loses its value when billing integrity is in question.
8 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Baltimore-Washington International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Small, intimate assisted living with 24-hour supervision and comprehensive care coordination.
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