114 Bennett Avenue, Auburn, ME 04210
For more information about senior living options: (844) 490-3973
Support Solutions is described as the very best place to be CRMA certified. Support Solutions is described as simply awesome.
Support Solutions has been incredibly disappointing. The company has shown a severe lack of care for its clients, leaving them unattended and vulnerable. A disabled client was left without supervision or support. A client recently fell down the stairs, reopening a head injury from a past surgery, which is unacceptable for a care company. The company fails to provide consistent support or supervision, creating a dangerous environment. They left a disabled person to fend for themselves with no staff present, a serious breach of responsibility. It's clear that the company does not prioritize the well-being of those they are entrusted to help. The company's negligence could result in far worse outcomes.Bennett House at Support Solutions in Auburn, ME is best suited for residents who are relatively independent and can tolerate lighter, task-based support, so long as there is strong family oversight to monitor care. The facility's apparent emphasis on staff credentialing, particularly CRMA-focused training, can be a draw for families who want well-trained caregivers and a clear path for professional development among the staff. This combination can yield competent medication management and a knowledgeable caregiving milieu when leadership and on-site supervision are consistent. However, the central caveat is that consistent, safety-focused supervision appears uneven, making this option more suitable for families who can actively partner with the home to supervise care rather than rely on it as a fully autonomous, safety-first environment.
Those who should seriously consider alternatives are families with loved ones who require reliable, around-the-clock supervision, rapid response to emergencies, or specialized safety measures - especially for residents with mobility challenges, cognitive impairment, or a history of falls. The most serious reviews describe clients left unattended, resulting in dangerous situations such as falls and the reopening of prior injuries. In those cases, the risk calculus shifts away from access to credentialing and toward the hard, daily reality of vigilance, responsiveness, and accountable staffing. For a resident who needs steady, proactive monitoring and consistent intervention, other communities with documented, dependable supervision will be a safer fit.
The positives tied to professional development and perceived staff competency do not fully compensate for the prominent safety concerns. On one hand, the site's reputation for encouraging CRMA certification signals a workforce that could be better prepared to handle medications and routine tasks. Still, praise for training competes with repeated reports of neglect, inconsistent support, and a dangerous environment when supervision lapses occur. In practical terms, a family must weigh the upside of better-trained staff against the downside of sporadic supervision and the risk that a lapse in care could produce tangible harm. In other words, credentialing is valuable, but it cannot erase the consequences of unreliable on-site care.
From a decision-making perspective, the core questions revolve around staffing reliability and practical safety protocols. How many caregivers are on site per shift? What is the standard response time when a call button is pressed or a resident needs help? Are there clear, enforced supervision policies, and is there transparent, accessible incident reporting? Prospective residents and families should request recent staffing schedules, observe shift handoffs, and seek direct assurances about how emergencies are handled. The ability to verify that supervision is consistent, and not merely "on paper," will be decisive in offsetting the troubling safety narratives that appear in multiple reviews.
In terms of alternatives, families should consider other Auburn-area options with stronger, verifiable safety records and more predictable supervision. If staying with Support Solutions, insist on concrete safeguards: higher staffing ratios during peak hours, a guaranteed response protocol, regular supervisor sign-offs on care plans, and access to incident histories. For those prioritizing a care model with robust daily oversight, exploring facilities with dedicated memory-care or higher-acuity waivers may yield a more reliable safety net. Home-care arrangements or smaller, family-run assisted living environments can also provide closer day-to-day oversight and reduce the risk of residents being left unattended.
The bottom line is clear. Bennett House offers potential benefits for families prioritizing staff credentials and an opportunity for skilled caregivers, but those advantages are overshadowed by persistent concerns about supervision and resident safety. This community is worth considering only with rigorous, verifiable assurances of reliable on-site staffing and proactive care management, plus tight supervision policies that translate into immediate, consistent responses for residents with higher care needs. For anyone whose loved one depends on steady supervision, or who cannot tolerate even rare lapses in safety, the prudent move is to look at alternatives first, and to approach Bennett House with a demand for concrete, ongoing accountability before any placement is finalized.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bennett House - Support Solutions in Auburn, ME is a warm and inviting assisted living community offering a wide range of amenities and care services for seniors. Our residents can enjoy meals in our cozy dining room, which offers a comfortable setting for socializing with friends and neighbors. The apartments are fully furnished, providing all the necessary comforts of home.
Our beautiful garden provides a peaceful outdoor space where residents can relax and enjoy nature. We also offer housekeeping services to ensure that our community remains clean and well-maintained. Move-in coordination is available to make the transition as smooth as possible for new residents.
With telephone and Wi-Fi/high-speed internet access, residents can stay connected with loved ones or browse the web at their convenience. Our dedicated staff is available to provide assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical attention.
For those with diabetes or special dietary restrictions, we offer diabetes diet options and meal preparation services. Medication management is provided to ensure that medications are taken correctly and on time.
Transportation arrangement for medical appointments is available for the convenience of our residents. Additionally, there are plenty of nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Bennett House - Support Solutions in Auburn, ME, we strive to create a vibrant community where residents can thrive and lead fulfilling lives. With a variety of amenities and care services available, our residents can enjoy comfort and peace of mind knowing that their needs are taken care of by our compassionate staff.
Bennett House - Support Solutions is located at 114 Bennett Avenue, Auburn, ME 04210 in Androscoggin County, Maine
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