Bolster Heights Residential Care
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26 Bolster Street, Auburn, ME 04210
For more information about senior living options: (844) 490-3973
The staff at Bolster Heights are prompt and attentive. Cailin greets visitors with a friendly smile and shows them where to go. Cassi is friendly and helpful. Bolster Heights is recommended by visitors. Bolster Heights provides compassionate care and a family-like atmosphere. The facility is clean. The activities department offers great activities for residents.
Bossier Heights is absolutely horrible and extremely dirty, with reports that residents' diapers are not changed. The facility is very old and has not been renovated, and those running it reportedly do not care about the patients. A delivery visit noted a strong odor of urine and no one at the desk to assist visitors. The reviewer would not recommend this place for sending a senior.The collection of impressions about Bolster Heights paints a picture with both bright spots and sharp concerns, depending on who you ask and when you visit. Several reviewers describe a welcoming, attentive experience from the moment you arrive. One visitor noted that the front office staff were prompt and friendly, with Cailin greeting them at the door with a warm smile and guiding them to the right place. Another observer added that Cassi was very friendly and helpful, contributing to an overall sense of genuine care upon arriving at the facility. Taken together, these accounts sketch a first impression of a place that can feel inviting and well staffed at times, with staff members who listen and respond courteously.
Beyond the initial greeting, some reviewers emphasize a compassionate, family-like atmosphere inside Bolster Heights. There are multiple mentions of care being delivered in a thoughtful, considerate manner, paired with a sense of "home" and connection to residents. Phrases like "compassionate care," "family atmosphere," and "great activities department for residents to enjoy" appear, painting Bolster Heights as a place where residents can feel supported and engaged. In these voices, the facility is described as clean, well-kept, and capable of fostering personal connections, aligning with what many families look for in a senior living environment.
However, a starkly different perspective comes from another set of reviewers who caution against Bolster Heights, or at least against choosing it without careful scrutiny. One reviewer stated that "Bossier heights is absolutely horrible" and that they lived there for five months, urging others not to go to Bolster Heights. They described the place as extremely dirty, with a failure to change residents' diapers, and called the five months the worst of their life. They characterized the management as uncaring toward patients and faulted the facility for being old and in need of serious renovations. This critique emphasizes sanitation concerns, neglect in basic caregiving routines, and a sense that those running the facility were indifferent to residents' well-being.
Additional negative feedback reinforces concerns about cleanliness and upkeep, suggesting the building feels old and rundown. One reviewer directly connected the negative experience to the physical state of the facility, underscoring fears about ongoing dignity and hygiene issues. While some comments center on the presence (or absence) of compassionate care, others frame the environment itself as old, dirty, and not adequately maintained, and they question the priorities of leadership and staff in addressing residents' needs.
In contrast to the heavy criticisms, another note returns to praise for the care environment, reiterating that Bolster Heights can provide excellent care with a family-like atmosphere. This continuity of praise alongside the negative feedback highlights the variability that can exist between experiences at the same facility. The same phraseology - "excellent care," "family feel," and "compassionate care" - appears to underscore that, for some, the quality of care is consistent and commendable, even if other residents or visitors have serious concerns about cleanliness or operations.
Another troubling account centers on a practical failure to meet basic expectations: a delivery visit where the only smell in the building was urine, paired with the impression that staff were not present at the desk to assist even at 10 a.m. This report adds a distressing sensory detail - urine in the environment - that reinforces perceptions of neglect or insufficient supervision at times. The reviewer explicitly stated they would not recommend the place for a senior, underscoring fears about safety, dignity, and the day-to-day experience of residents and visitors when proper attention is not available.
Taken together, the reviews present a complex, mixed portrait. On the one hand, Bolster Heights is described by some as a place of compassionate care, family-like warmth, clean facilities, and an active activities program that residents can enjoy. On the other hand, there are strong, detailed criticisms about dirt, neglect in basic hygiene practices, outdated infrastructure, and leadership that some visitors feel does not prioritize resident well-being. These divergent experiences suggest that outcomes may vary significantly by staff shifts, specific units, or individual expectations, and they highlight the importance of direct, on-site observation when evaluating a potential senior living arrangement.
For anyone considering Bolster Heights, the takeaway is clear: while there are positive accounts that speak to genuine care, kindness, and engagement, there are also serious cautions about cleanliness, maintenance, and supervisory responsiveness. If you are evaluating this facility, it would be prudent to visit multiple times, speak with frontline caregivers as well as administrators, observe cleanliness and infection control practices, and seek out current residents and their families to get a fuller, more nuanced understanding of what daily life is like. The spectrum of experiences here serves as a reminder that the quality of care can be highly variable, and firsthand observation remains essential in making a sound choice.
84 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bolster Heights Residential Care in Auburn, ME is a skilled nursing facility that offers comprehensive care services to seniors in a comfortable and home-like environment. With a range of amenities and services available, residents can enjoy a fulfilling and enriching lifestyle.
The facility boasts an array of amenities including a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a community-operated transportation service for convenience. A computer center allows residents to stay connected with loved ones or pursue their interests online. The dining room serves restaurant-style meals with special dietary restrictions taken into consideration, ensuring that each resident's nutritional needs are met. For physical fitness, the fitness room provides equipment and programs to help residents stay active and healthy.
Residents can take advantage of the fully furnished accommodations featuring private bathrooms and kitchenettes. Housekeeping services ensure that the living spaces are always clean and well-maintained. Outdoor spaces like gardens offer opportunities for relaxation and enjoying nature.
Bolster Heights Residential Care also provides various care services to meet the specific needs of each resident. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing is readily available. Medication management ensures that medications are taken correctly and safely. Special dietary restrictions are accommodated to support individual health requirements.
The community promotes mental wellness through its dedicated program, aiming to enhance the cognitive abilities and emotional well-being of residents. Transportation arrangements facilitate non-medical transportation as well as transportation to doctors' appointments for easy accessibility to healthcare providers.
In addition to these amenities and care services, Bolster Heights Residential Care offers a wide range of activities for residents' enjoyment. Concierge services provide personalized assistance with various needs. Fitness programs keep residents physically active while planned day trips offer opportunities for exploration outside the community. Resident-run activities foster social interaction among peers, creating a sense of belonging within the community. Scheduled daily activities ensure there is always something engaging happening onsite.
With parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals in close proximity to the community, residents have easy access to various services and amenities outside of the facility.
Overall, Bolster Heights Residential Care provides a comprehensive assisted living community that prioritizes the well-being and happiness of its residents through its range of amenities, care services, and engaging activities.
This part of Auburn, Maine offers a diverse range of amenities for senior living. With several restaurants offering a variety of dining options, as well as pharmacies and medical centers in close proximity, residents will have easy access to healthcare services and necessities. The area also features parks for outdoor recreation and places of worship for spiritual fulfillment. Additionally, there are theaters and transportation options available for entertainment and convenience. With hospitals nearby, including Central Maine Medical Center and St Mary's Regional Medical Center, residents can feel secure knowing that quality healthcare is easily accessible. Overall, this neighborhood provides a balanced mix of services and resources for seniors looking to live comfortably in Auburn.
Bolster Heights Residential Care is located at 26 Bolster Street, Auburn, ME 04210 in Androscoggin County, Maine
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