Bolster Heights Health Care in Auburn, ME
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26 Bolster St, Auburn, ME 04210
For more information about senior living options: (844) 490-3973
The staff are prompt and attentive, greeting visitors warmly. Cailin and Cassi are friendly and helpful, making Bolster Heights feel welcoming. Bolster Heights provides compassionate care with a family-like atmosphere and a clean facility. The staff consistently goes above and beyond to keep residents warm and comfortable. The care at Bolster Heights is superb, with the team staying on top of health care needs. Jen Bodger, the administrator, is responsive and leads a caring, devoted staff. Bolster Heights has the most caring staff and treats residents like family.
Bolster Heights is absolutely horrible and extremely dirty, with staff who don't care about patients. There was a strong urine smell and no one at the desk to assist, leading them to not recommend it for a senior. Promised help never arrived - no shrink, no caseworker, therapy delayed for months, and the doctor is described as a quack. The facility is old, creaky, and leaky, and in need of major updates. The administration is blamed for overworking staff and not paying them adequately. Some reviewers argue the place should be shut down due to ongoing issues.Bolster Heights Health Care is best suited for families that prize a warm, caregiver-driven environment where residents are treated like family and affordability genuinely matters. The facility earns praise for compassionate care delivered with a family feel, and families repeatedly note that staff are attentive, responsive, and invested in each resident's well-being. For someone who values a homelike atmosphere, regular personal interactions, and an activities program that keeps residents engaged, this community checks meaningful boxes. It is a solid choice for long-term placement or respite care when the priority is real human connection over pristine cosmetic updates.
Alternatives should be considered by families who place top priority on a pristine physical plant, consistent, high-level clinical coordination, or advanced therapies delivered in a modern setting. Several reviews flag aging infrastructure, with the building described as old, creaky, or leaky, and not all residents experience flawless cleanliness. If reliable, proactive administration and consistently spotless surroundings are nonnegotiable, it may be worth exploring other options with newer facilities, more robust housekeeping, and more visible oversight of daily operations.
The strongest positives center on the staff and the relational environment. Families report a "family atmosphere," with staff who go above and beyond to meet health needs and to keep loved ones comfortable and engaged. The administrator is described as responsive, and several accounts highlight a team that genuinely cares and communicates well with families. The activities department receives praise for providing meaningful engagement, and even residents who are reluctant about care report feeling at home. This human-centered care can make a tangible difference in daily life and emotional well-being.
Yet the main drawbacks point to the facility's aging physical plant and some operational gaps. Multiple visitors describe cleanliness issues and odors, with one account detailing persistent cleanliness shortcomings and another noting an odor of urine at a visit. The building's age and condition are repeatedly cited, and there are concerns about responsiveness to maintenance or housekeeping needs in real time. Additionally, stories of delayed or incomplete therapeutic and case-management services suggest that medical coordination can be uneven, which may be frustrating for families whose loved ones require steady, proactive oversight.
In practical terms, the strong, compassionate caregiving and affordable pricing often soften - or even negate - the drawbacks for many families, especially when the resident prioritizes warmth and personal attention over architectural polish. For those who can tolerate the aging environment while counting on staff to maintain health needs, Bolster Heights can be a compelling option. It tends to be a value-forward choice for long-term care or short-term respite when the priority is genuine care, minimal fuss, and a home-like vibe rather than state-of-the-art facilities.
Families evaluating Bolster Heights should visit with clear questions in hand: How is daily cleanliness managed, and can an independent timeline be provided for renovations or upgrades? Who oversees therapy, case management, and physician communications, and what is the plan if care coordination slips? Request to meet the activities director and review the calendar to gauge resident engagement. Inquire about staffing ratios, wage competitiveness, and turnover, since sustained relationships with caregivers matter as much as the care plan itself. If these assurances don't align with expectations, alternatives with newer facilities and tighter operational controls deserve serious consideration.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Bolster Heights Health Care in Auburn, ME is a skilled nursing facility that provides high-quality care for individuals in need of assisted living services. Our community offers a range of amenities to enhance the overall well-being of our residents.
Residents have the opportunity to engage in devotional activities off-site, allowing them to nurture their spiritual needs and connect with others who share their beliefs. Our indoor common areas provide a comfortable and welcoming space for socializing, relaxation, and various recreational activities.
At Bolster Heights Health Care, we specialize in providing diabetic care to our residents. Our dedicated team of healthcare professionals is trained to monitor blood sugar levels, administer medications as necessary, and provide personalized care plans to effectively manage diabetes.
Located in close proximity to two parks, our residents have convenient access to outdoor spaces where they can enjoy walks, picnics or simply bask in nature's beauty. With 12 nearby pharmacies, accessing medications and other medical supplies is hassle-free. Additionally, there are 44 physicians nearby who can provide specialized medical care as needed.
For those seeking options for dining out or entertaining guests, our community is surrounded by 26 restaurants offering diverse cuisines. Transportation options are readily available with two nearby transportation services, ensuring easy access to medical appointments or outings.
Residents can find solace and nourish their spirituality at one of the seven places of worship located conveniently nearby. For entertainment purposes, there is a theater within close proximity for residents who enjoy cultural experiences or screenings.
In case of emergencies or specialized medical needs, Bolster Heights Health Care is within reach of six hospitals where residents can receive immediate medical attention if required.
With its comprehensive care services and abundance of amenities and conveniences nearby, Bolster Heights Health Care provides a supportive environment that promotes both physical well-being and mental stimulation for its residents.
Bolster Heights Health Care is located at 26 Bolster St, Auburn, ME 04210 in Androscoggin County, Maine
Bolster Heights Health Care on seniors.fyi includes 4 photos including images showing dining, building, office, interior, decor, road, trees, brick exterior, and more.
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