Bolster Heights Health Care

Pros

• The staff at Bolster Heights Residential Care go above and beyond to ensure residents feel warm and comfortable during their stay.
• Residents receive superb care, with the staff consistently attending to their health care needs.
• Bolster Heights creates a home-like atmosphere that helps residents settle in easily.
• The administration is responsive and attentive to family inquiries, fostering a supportive environment for both residents and their families.
• Staff members take pride in caring for residents, treating them as part of their family.
• Many former residents express satisfaction with the quality of care they received at Bolster Heights compared to other facilities.

Cons

• The reviewer feels the facility is inadequate, citing a lack of promised mental health support and an unhelpful doctor.
• There are complaints about being charged $149 a day for services that were not delivered as expected.
• One review mentions that the building needs major updates and improvements to provide better facilities for residents.
• Despite positive experiences with staff, some reviews highlight concerns about the overall condition of the facility being old and in disrepair.
• The reviewer suggests that staff are overworked, indicating potential issues with staffing levels and overall care quality.

Review

In the realm of healthcare facilities, experiences can vary widely. The reviews provided present a stark contrast between two locations: one unfavorable experience at a facility where care was allegedly lacking and another with overwhelmingly positive feedback regarding Bolster Heights Residential Care. This juxtaposition highlights the critical importance of both quality care and compassionate staff in determining the overall satisfaction of residents and their families.

One reviewer expressed deep dissatisfaction with a healthcare facility, citing numerous unmet promises regarding essential services such as psychiatric support, case management, and physical therapy. Despite staying for seven months, they reported only receiving physical therapy after three months, while crucial mental health support remained unaddressed. The review conveyed frustration at being charged $149 per day while feeling abandoned in addressing personal needs. Furthermore, dietary guidance from a physician reportedly contradicted the patient's health condition; recommending sugar intake to someone with diabetes elicited disbelief from the patient who felt neglected due to inadequate staffing and care provisions.

Conversely, Bolster Heights Residential Care stood out positively through multiple reviews praising its staff’s dedication and kindness. One reviewer described their father-in-law's respite stay there as a pleasant experience marked by attentive care that helped him feel at home despite his initial reluctance about nursing facilities. They highlighted that meals were not an issue since he enjoyed food immensely, suggesting that dietary satisfaction played a role in their comfort during his stay. The reviewer also noted that the presence of exercise activities contributed positively to his wellbeing.

Another family reflected on their father's year-long residency at Bolster Heights, commending the exceptional level of care provided by the staff despite recognizing that the building itself was aging and in need of updates. They emphasized how well the dedicated team attended to healthcare needs—a significant improvement compared to previous facilities where care ranged from fair to poor. An administrator named Jen Bodger was specifically mentioned for her responsiveness and commitment to ensuring patients received proper attention, indicating strong leadership within the facility.

Staff members at Bolster Heights themselves have weighed in on their own experiences working there. Several employees expressed immense pride in providing care for residents whom they regard as part of their family. One longtime employee noted their love for both colleagues and residents alike, showcasing how deeply embedded community values are within this institution’s culture.

Despite acknowledging its older structure—described as “old, creaky, and leaky” by one staff member—Bolster Heights earned high praise primarily because of its people: dedicated caregivers who go above and beyond for those they serve. Such sentiments indicate that while physical attributes of a facility matter, it is often human connection and caring attitudes that truly define quality caregiving experiences.

Ultimately, these reviews paint a clear picture: long-term residential care should prioritize not only medical interventions but also emotional support through compassionate relationships between staff and residents. While one facility may have left individuals feeling lost amid financial burdens without adequate help or attention to health issues, Bolster Heights has garnered affection from families who appreciate its caring environment—even though improvements could enhance its physical conditions further. For families seeking placements for loved ones or individuals assessing options for themselves or relatives needing assistance, these insights underscore the significance of investigating both service offerings and overall atmosphere when making such important decisions about healthcare accommodations.

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Restaurants

• Roy's Allsteak Hamburgers (0.7 miles)
• DaVinci's Eatery (1 miles)
• Baxter Brewing Company (1.1 miles)
• Simones Hot Dog Stand (1.1 miles)
• Schemengees Billiards (1.1 miles)
• Italian Bakery Products Co. (1.2 miles)
• Sonder & Dram (1.2 miles)

Parks

• Simard-Payne Park (1 miles)
• Veteran s Park (1.2 miles)

Physicians

• Bates Mill Dermatology (1.1 miles)
• Central Maine Neurology (1.2 miles)
• St Marys Center For Orthopaedic Care (1.3 miles)
• Area IV Mntal Health Service Clition (1.3 miles)
• Community Clinical Services (1.3 miles)
• Concentra Medical Center (1.4 miles)
• Maine Cardiology Associates (1.4 miles)

Places of Worship

• High Street Congregational Church (1.1 miles)
• Basilica of Saints Peter and Paul (1.4 miles)
• Prince Of Peace Church (1.6 miles)
• Calvary United Methodist Church Parsonage (2.4 miles)
• Prince of Peace Parish (2.5 miles)
• Lewiston-Auburn Jewish Comm (2.7 miles)
• East Auburn Baptist Church (2.7 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Bedard Long Term Care (1.5 miles)
• Walgreens (1.5 miles)
• Bedard Pharmacy (1.5 miles)
• CMMC Pharmacy (1.7 miles)
• Bedard Pharmacy (1.9 miles)

Theaters

• Flagship Cinema (1.4 miles)

Hospitals

• Bridgton Hospital (1.5 miles)
• Central Maine Heart and Vascular Institute (1.6 miles)
• Central Maine Medical Center (1.7 miles)
• The Patrick Dempsey Center For Cancer Hope And Healing (1.7 miles)
• New England Neurosurgery (2 miles)
• St Mary's Regional Medical Center (2 miles)

Transportation

• Yarmouth taxi Express 24/7 Airport (1.5 miles)
• City Cab (1.9 miles)