Gentle Hands With A Caring Heart Home Care Service

Pros

• The staff are friendly and communicate well, keeping families in the loop.
• They cared for Nana and Paw Paw and ensured they had necessities.
• The staff provide great care, with noticeable improvement in their loved ones under their care.
• The workers are professional and the owner addresses issues promptly.
• The company comes highly recommended by those who used their services.

Cons

• They are pretty useless.
• They sleep while on duty.
• They require payment in advance for care and promise reimbursement if the patient dies or goes to a facility.
• After the patient died, they claimed an exception to their policy and would refund the money.

Review

In the landscape of elder care services, the accounts shared about this provider?tend to align around a core truth: when the people who matter most rely on help, warmth, openness, and dependable care matter just as much as the hands-on tasks of daily living. Across several reviews, families describe a team that feels approachable, friendly, and consistently engaged with what their loved ones need. The overarching impression is that the staff are not just performing tasks, but building relationships that keep families connected to their relatives even when they cannot be by their side.

A recurring thread centers on communication and attentiveness. Multiple reviewers emphasize how friendly the staff are and how well they keep families in the loop about their loved ones. This isn't just about passing on routine updates; it's about creating a communicative bridge that helps families feel informed and involved. One reviewer even expresses a strong preference, saying they wouldn't choose anyone else, highlighting the sense of trust and reliability built through clear, ongoing dialogue and visible attentiveness to daily needs.

Care for Nana and Paw Paw stands out as a particular point of pride. Reviewers describe a level of care that goes beyond the basics, noting that their loved ones were stocked with necessary supplies and supported in meaningful, practical ways. The language used - care that feels genuinely considerate, with staff going the extra mile to anticipate needs - paints a picture of a caregiving team that prioritizes comfort, dignity, and practical support for seniors who require regular assistance.

The tone shifts slightly toward the professional strength of the team and the positive impact of their work. One reviewer underscores that the staff, as a whole, deliver excellent service and that they have witnessed noticeable improvements in their loved one since entering care. This kind of progression, whether it's increased comfort, better routines, or clearer management of daily tasks, is presented as evidence of a thoughtful, capable care approach and a stable environment that families can trust over time.

Specific individuals receive notable praise as well. A worker described as professional and a total sweetheart, paired with an owner who is likewise professional, helps to illuminate a sense of stable leadership and respectful, compassionate care. The reviewer notes that when issues did arise - issues that were described as rare - they were handled promptly and effectively. Such testimonials contribute to an image of a responsive team that values family concerns and acts quickly to maintain smooth operation.

Yet, amid the strong positive experiences, there is one contrasting perspective that cannot be overlooked. One account characterizes the service as "pretty useless," alleging that staff sleep on duty and that the payment model requires upfront costs with reimbursement only if the patient dies or moves to a facility. The reviewer claims that after the patient's death, there was a shift in the policy, with an exception made to refund what had not been used. This single, sharply negative account introduces a cautionary note about reliability and financial terms, reminding prospective clients that policies and day-to-day execution can diverge in practice.

Taken together, the stories form a nuanced portrait: a caregiving team that is widely praised for warmth, communication, and genuine concern for residents, with clear evidence of improvements in care quality and a strong sense of professional partnership between staff and families. At the same time, a single negative experience highlights that policy details and consistency of service can be critical for trust. For families evaluating this provider, the message is to weigh the overwhelmingly positive experiences of compassionate care and open communication against the importance of understanding payment structures and how exceptions are handled when difficult situations arise. In the end, the most compelling takeaway is that many families feel supported and reassured by a team that treats their loved ones with dignity, while recognizing the need to clarify and confirm policies that affect their financial and care arrangements.

This part of Shreveport, Louisiana, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. The proximity to restaurants like Blind Tiger and Ernest's Orleans Restaurant & Cocktail Lounge provide opportunities for dining out with friends or family. Nearby theaters such as the Strand Theatre offer cultural entertainment options, while hospitals like Doctor's Hospital and Brentwood Hospital of Shreveport ensure accessible healthcare services. For those who enjoy outdoor activities, Island Park is just a short drive away. Additionally, the presence of pharmacies like Vital Care and Pmo Pharmacy make accessing medication convenient. With its range of facilities and services catering to different needs, this area could be a good fit for seniors seeking a vibrant community in Shreveport.

Restaurants

• Blind Tiger (0.1 miles)
• Korner Lounge (0.3 miles)
• Margaritaville Resort Casino (0.6 miles)
• Ernest's Orleans Restaurant & Cocktail Lounge (0.8 miles)
• Frozen Pirogue (0.8 miles)
• L'Italiano Restaurant (0.9 miles)
• El Patio (0.9 miles)

Theaters

• Strand Theatre (0.3 miles)

Hospitals

• Doctor's Hospital (0.8 miles)
• Brentwood Hospital of Shreveport (0.9 miles)
• Promise Hospital of Louisiana (1.4 miles)
• Veterans Health Administration (1.7 miles)
• Louisiana State University Hospital (2.3 miles)
• LSU Women's & Children's Clinic (2.4 miles)
• Wk Refractive Surgery Center (2.8 miles)

Physicians

• Brentwood Outpatient Center (0.9 miles)
• Googe David MD (1.1 miles)
• Spine Institute of Louisiana (1.1 miles)
• Anesthesiology Residency - Lsuhsc Shreveport (2.4 miles)
• Shreveport Endoscopy Center AMC (2.6 miles)
• Vandermolen, David Ark Lat Ex Fertility and Reproductive Medicine (2.6 miles)
• Manchandia Pediatrics (2.7 miles)

Pharmacies

• Vital Care (1.5 miles)
• Pmo Pharmacy (2.1 miles)
• Brookshire's (2.2 miles)
• Walgreens (2.3 miles)
• Super One Foods (2.4 miles)
• Benzer Pharmacy (2.8 miles)
• Super 1 Foods (3 miles)

Places of Worship

• First Baptist Church-Bossier (2.4 miles)
• First Baptist Church of Shreveport (3.1 miles)
• St Joseph Catholic Church (3.6 miles)

Parks

• Island Park (2.8 miles)

Cafes

• Starbucks (2.9 miles)
• Lowder Baking Co. (3.1 miles)
• Strawn's Eat Shop Also (3.1 miles)
• Newk's Eatery (3.7 miles)
• Starbucks (3.8 miles)

Transportation

• Barksdale Air Force Base (3.8 miles)