Carelink Home Care

Pros

• They are about to give PSA Healthcare a chance.
• PSA is definitely better, and they try to accommodate every patient's needs.

Cons

• The company is very unprofessional.
• Communication is poor and customer service is limited.
• They prioritize other jobs over patients and are never on time.
• They fail to follow through on appointments and requests (e.g., accident reports).
• They do not return calls or arrange necessary medical care (e.g., port flush).
• They have not picked up the binder for a year.

Review

A number of patients and families have shared troubling experiences with this caregiving organization, painting a portrait of persistent reliability problems and a repetitious pattern of frustration. Across several accounts, the core issues circle around poor communication, minimal customer service, and a lack of follow-through that leaves families in the lurch when they most need help. The common thread is that expectations for timely, competent support are rarely met, leading to repeated disappointment and distrust.

Communication is a recurring bottleneck. Reviewers describe limited responsiveness and a sense that information is not conveyed clearly or promptly. When questions are raised or incidents occur, getting a straightforward answer or a concrete plan to move forward is described as challenging. In one case, a family tried to obtain an accident report after an incident, but the request was never resolved, leaving them without documentation or closure. In another instance, a family reports that the agency never picked up a binder related to their child for an entire year, a delay that compounds frustration and anxiety for caretakers trying to manage medical information and care plans.

Professionalism, or the lack thereof, is another frequent complaint. Several reviewers accuse the company of unprofessional conduct and irregularities in scheduling. The sentiment conveyed is that the agency often prioritizes other jobs above the patient's needs, forcing families to rearrange their own schedules around the service provider rather than the other way around. The implication is that timeliness is not guaranteed and that commitments made to families are often not honored, eroding trust and confidence in the service.

When issues do surface, the follow-through is often described as nonexistent. Families recount repeated promises of callbacks that never materialize, or times when the service did not come as scheduled and no proactive remediation was offered. This pattern has led some to avoid using the organization again and to look for alternatives. The sense of being left in limbo after an appointment or failed visit contributes to a broader feeling of unreliability that can be dangerous when medical caregiving is involved.

Medical-specific concerns amplify the overall dissatisfaction. In one set of stories, a child with a Port-A-Cath requires monthly heparinization and flushing. For at least two months, no one arrived to perform the necessary procedure, and when the family followed up, they were told someone would call back but that call never came. There was even a suggestion, at one point, that the nurse come to a meeting location to perform the flush, which the reviewers found to be unprofessional and unsanitary. The recurring failure to ensure essential medical tasks are completed on time creates real risk and fear for families managing invasive devices and delicate care routines.

Among the most pointed contrasts in the narratives is the sense that reliability and patient-centered care are not the agency's priorities. The combination of missed appointments, lack of responsiveness, and inadequate documentation has left families feeling ignored and unsupported. One reviewer explicitly notes the frustration of having a binder that should have been picked up but never was, a detail that underscores how small administrative gaps can become major sources of stress when medical care is involved. The overall tone is one of disappointment that someone trusted to provide care and coordination did not deliver on basic expectations.

Despite the breadth of negative experiences, there is a sense that at least some families are weighing their options and evaluating alternatives. One reviewer mentions considering PSA Healthcare as a potential option, suggesting that another provider might be able to address these chronic gaps in communication and reliability. The implication is that while the service in question may have offered care in theory, the actual practice fell short in ways that more organized, responsive providers could better meet.

In the end, these experiences collectively depict a pattern of dissatisfaction rooted in miscommunication, inconsistent scheduling, and a perceived lack of accountability. Families describe repeatedly having to navigate unanswered questions, unresolved paperwork, and missed medical tasks, all of which compound stress during what are already challenging times. The narratives emphasize the importance of dependable communication, timely follow-through, and professional, sanitary practices when care involves medical devices and home-based nursing. The overarching message is clear: reliable, patient-centered care is essential, and when it is missing, families will seek alternatives that can offer the consistency and responsiveness they need.

This part of Metairie, Louisiana offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, physicians, theaters, cafes, hospitals, parks, and transportation options. With several pharmacies within a short distance, residents can easily access necessary medications and healthcare supplies. There are also various dining options nearby ranging from seafood to fast food to cater to different tastes. The presence of reputable physicians and hospitals in the vicinity ensures quality medical care for seniors. Additionally, the proximity to parks provides opportunities for outdoor recreation and relaxation. The availability of transportation services like ride-sharing and TSA security checkpoints make traveling convenient for seniors looking to explore beyond the local area. Overall, this part of Metairie offers a well-rounded environment that caters to the needs and interests of senior residents.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)

Restaurants

• Drago's Seafood Restaurant (0.3 miles)
• Sonic Drive-In (1.1 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Waffle House (2.6 miles)
• Sonic Drive-In (3.3 miles)
• Cafe Navarre (3.3 miles)
• Bakers Dozen Cafe (3.4 miles)

Physicians

• East Jefferson Family Practice (1 miles)
• Advanced Plastic Surgery (1.1 miles)
• Napoleon Pediatrics (1.2 miles)
• Diagnostic Imaging Services – Metairie Veterans (1.4 miles)
• East Jefferson General Hospital (1.4 miles)
• Lakeside Women's Specialty Center (1.4 miles)
• Koppel Dermatology (1.5 miles)

Theaters

• AMC Clearview Palace 12 (1.7 miles)
• AMC Elmwood Palace 2 (4 miles)

Cafes

• Cafe Du Monde (1.9 miles)
• Starbucks (2.5 miles)
• Corner Cafe (2.7 miles)
• Grounded Coffee Cafe (3.6 miles)
• Cafe Du Monde City Park (4.1 miles)

Hospitals

• Tulane - Lakeside Hospital (2.1 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (3.2 miles)
• The Gayle and Tom Benson Cancer Center (3.5 miles)
• SE Louisiana Veterans Hospital (5.4 miles)

Parks

• New Orleans City Park (4 miles)
• Pig Newton Park (5.1 miles)

Transportation

• Ride Share Pick Up (6 miles)
• TSA Security Checkpoint (6 miles)
• The Club MSY (6 miles)
• Main Terminal (6 miles)