A First Name Basis - Metairie

Pros

• They provide excellent services.
• Keyanna Price is easy to work with, consistently available, and supportive to caregivers.
• The staff are friendly, caring, and highly professional.
• Keyanna Price is cordial, trustworthy, and knowledgeable as a supervisor.
• AFNB fosters a positive, collaborative work environment with open and respectful communication.
• Families and patients highly recommend AFNB for reliable, compassionate home care.
• The company goes above and beyond to help caregivers and clients.
• They match personnel to clients' needs and offer flexible services, including companionship and transportation.
• The organization is prompt, professional, and eager to assist, even in challenging times.
• They operate with modern, paperless processes and offer benefits like daily pay and 401K.
• They make caregiving easier for families and help maintain independence at home.

Cons

• Inconsistent, unreliable, and untrained caregivers, with at least one caregiver walking out after being told she would have to change a diaper.
• The staffing office doesn't call to inform when a caregiver is unavailable, and when they do, the call often comes after the shift starts.
• Lately, the sitters are always late.
• They have a terrible time finding substitute caregivers when someone who is scheduled calls in the day before or the day of their scheduled service.
• JCOA clients beware: there is criticism about the new respite policy and scheduling manager Riley, described as causing stress with no one above her to address questions.
• Some of the caregivers are good, but at least one is not.

Review

A First Name Basis - Metairie is best suited for families seeking flexible, in-home caregiving with a strong operational backbone and a broad service menu that supports aging in place. The model favors dependable supervision, rapid responsiveness, and practical supports - ranging from ADL assistance to transportation and coordination of benefits - so a senior can stay in the comfort of home while maintaining clear care management. This is not a campus-style facility; it's an in-home care agency that prioritizes pairing reliable caregivers with modern scheduling and reporting tools. For households that prize autonomy, fast turnaround, and proactive care coordination, this program presents a convincing fit.

Those who should consider alternatives include families requiring unwavering caregiver consistency or 24/7 coverage with guaranteed staffing, or those needing dementia-care specialization as a non-negotiable baseline. Several reviews flag reliability gaps - occasional caregiver lateness, substitutions that are difficult to secure, and questions about a caregiver's dementia experience. In such cases, a traditional assisted living setting or a more tightly staffed agency with a fixed roster may deliver the steadier rhythm and explicit accountability that some households rely on for round-the-clock peace of mind.

On balance, the strong points offset many of the potential drawbacks. A visible leadership thread runs through the operation, most notably a supervisor culture centered on Keyanna Price, which translates into responsive support, clear communication, and practical problem solving. The move to paperless records, online training, and benefits such as daily pay and a 401K demonstrates a mature, caregiver-friendly infrastructure that reduces administrative friction and speeds service delivery. The agency's ability to navigate benefits - including VA programs - helps maintain continuity when plan changes are necessary. These structural advantages blunt the impact of occasional scheduling glitches, making the overall experience more reliable than the worst reviews might imply.

Caregivers and families frequently praise the staff as compassionate, professional, and easy to reach, with supervisors providing steady, accessible support. Positive anecdotes highlight rapid issue resolution, flexible shift changes, and thorough documentation of care activities. The service menu is broad enough to cover not only basic personal care but also companionship, transportation, and other critical supportive tasks, with a willingness to adapt to shifting family routines. The emphasis on training and client-centered scheduling appears to pay off in outcomes that families view as genuinely beneficial, reinforcing the sense that the agency's approach can be deeply effective when conditions align.

Yet the caveats deserve attention. The most recurring concerns focus on reliability: late arrivals, last-minute substitutions, and uneven caregiver quality. One notably negative account describes a sitter arriving more than an hour late with vague explanations and a confrontational tone from the caregiver, which understandably shakes trust. Other feedback questions the extent of dementia-specific experience among caregivers, and at least one comment points to internal scheduling tensions that color the experience. These episodes illustrate a real risk inherent in a flexible, network-based model that depends on rotating staff, signaling the need for proactive management and contingency planning.

Practically, families should approach engagement with this agency as a two-tier decision: lock in a clearly defined point person (ideally a supervisor like Keyanna Price) and demand a documented substitution plan that preserves consistency. Seek explicit confirmation of dementia-care capabilities and arrange a trial period to test reliability, along with concrete metrics for on-time arrivals. Leverage the agency's strengths - extensive service options, modern operations, and VA-benefit navigation - to construct a robust, in-home care program. When the priority is dependable, home-based care with strong supervisory oversight and flexible scheduling, A First Name Basis Metairie delivers substantial value; if the priority is guaranteed caregiver stability or memory-care-specific, highly structured settings, alternatives may better align with those needs.

This part of Metairie, Louisiana offers a convenient location with a variety of amenities nearby. There are several pharmacies in close proximity, making it easy to access medications and healthcare services. Additionally, there is a selection of restaurants offering different dining options for you to enjoy. You will also find reputable physicians and hospitals within a short distance, ensuring quality medical care when needed. For leisure activities, there are theaters for entertainment and cafes for socializing with friends or enjoying a cup of coffee. The area is also near parks for outdoor recreational opportunities. Overall, this part of Metairie provides a well-rounded community that caters to both your practical needs and recreational interests.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Winn-Dixie (1.9 miles)
• Walgreens (2 miles)

Restaurants

• Drago's Seafood Restaurant (0.5 miles)
• Sonic Drive-In (1.3 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• Waffle House (2.7 miles)
• Cafe Navarre (3.2 miles)
• Sonic Drive-In (3.5 miles)
• Bakers Dozen Cafe (3.5 miles)

Physicians

• East Jefferson Family Practice (1.2 miles)
• Advanced Plastic Surgery (1.3 miles)
• Napoleon Pediatrics (1.3 miles)
• Diagnostic Imaging Services – Metairie Veterans (1.6 miles)
• East Jefferson General Hospital (1.6 miles)
• Lakeside Women's Specialty Center (1.6 miles)
• Koppel Dermatology (1.6 miles)

Theaters

• AMC Clearview Palace 12 (1.9 miles)
• AMC Elmwood Palace 2 (4.2 miles)

Cafes

• Cafe Du Monde (2.1 miles)
• Starbucks (2.7 miles)
• Corner Cafe (2.9 miles)
• Grounded Coffee Cafe (3.6 miles)
• Cafe Du Monde City Park (4 miles)
• Starbucks (6 miles)

Hospitals

• Tulane - Lakeside Hospital (2.3 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (3.3 miles)
• The Gayle and Tom Benson Cancer Center (3.6 miles)
• SE Louisiana Veterans Hospital (5.4 miles)

Parks

• New Orleans City Park (3.9 miles)
• Pig Newton Park (5.1 miles)

Transportation

• Ride Share Pick Up (6.1 miles)