A First Name Basis - Metairie

Pros

• A First Name Basis has the nicest staff, always ready to help and work with most situations.
• The company is prompt, professional, and eager to assist in any way possible.
• They have been helpful since 2008, consistently trying to match personnel with consumer needs.
• The service was reliable, with well-qualified staff and smooth billing processes.
• The caregivers accommodate changing needs and provide quality service above previous experiences with similar organizations.
• A First Name Basis effectively communicates any issues regarding schedule changes and provides great service overall.
• Many users found their staff friendly, helpful, and responsive, showcasing a large pool of available caregivers across a wide service area.
• One reviewer expressed positive feelings about the community environment where they live, highlighting the dependable and friendly staff.

Cons

• The company has a terrible time finding substitute caregivers when someone scheduled calls in at the last minute, leaving elderly clients stranded.
• One sitter was over an hour late without a clear explanation from the company, causing significant frustration.
• A caregiver gave attitude to the service user when questioned about her lateness, displaying unprofessional behavior.
• Some caregivers lack experience working with Alzheimer's and dementia patients despite being advertised as having such qualifications.
• There seems to be a high turnover rate among staff, affecting the reliability of the services provided.
• The reviewer felt misled by claims that all staff have experience with dementia patients, as one caregiver admitted to having none.
• There were occasional reports of caregivers arriving late, which could disrupt scheduled care for clients in need.

Review

A First Name Basis has garnered a range of feedback from clients, reflecting both commendations and concerns regarding their in-home caregiving services. Many reviewers express appreciation for the staff's friendliness and willingness to help in various situations. The company’s employees are often described as prompt, professional, and eager to provide assistance. One reviewer shared a poignant experience where they urgently needed help for an elderly grandmother who was being discharged from a hospital over the weekend. A First Name Basis sent a representative on a Saturday afternoon to facilitate her enrollment in services, even helping her access VA benefits unknown to the family. This level of dedication earns them high praise, with one reviewer giving them five stars unequivocally.

However, not all experiences have been equally positive. While some clients report that the caregivers provided reliable and qualified service overall, there appear to be significant issues with staffing consistency. One long-term user highlighted a recurring problem with high turnover rates among caregivers, which can lead to difficulties when scheduled caregivers call in sick or need replacements at short notice. The reviewer emphasized how this inconsistency directly impacts their elderly parents, particularly those suffering from Alzheimer’s disease; losing days without care is critical for their wellbeing.

Another area noted for improvement is communication from the organization itself. Several reviewers mentioned that while the company often responds well when issues arise—such as lateness or miscommunication—they feel more detailed explanations would improve trust and satisfaction levels. In one instance, about an unfortunate experience related to tardiness of a caregiver caused frustration and stress; despite the staff member eventually arriving late due to apparent miscommunication about their assignment location, tensions arose over late arrival compounded by attitude issues from the caregiver herself.

Despite these challenges, many reviewers found value in using A First Name Basis as they provide crucial support during demanding times. Several clients expressed gratitude for how accommodating their caregivers have been—especially given fluctuating needs due to health conditions or personal circumstances—and noted that this adaptability sets A First Name Basis apart from other organizations they’ve experienced previously.

Moreover, while some caregivers excelled at engaging clients effectively—particularly those dealing with dementia or Alzheimer’s—a few reviewers felt misled regarding the specific qualifications of all hired aides. They reported instances where assigned caregivers lacked prior experience working within specialized areas such as dementia care which raised questions about how adequately prepared some aides may be for particular challenges presented by certain patients’ conditions.

Ultimately, it seems clear that while A First Name Basis has strengths in providing compassionate care backed by friendly personnel willing to assist families in need, underlying structural concerns persist around staffing reliability and adequate training specific to client needs—which could benefit from further attention moving forward. Overall sentiments reflect hopefulness combined with caution; satisfied clients encourage potential users yet urge prospective customers toward thorough inquiries before making commitments based on mixed experiences shared throughout these reviews regarding service quality consistency and staff readiness amidst varying client expectations.

This part of Metairie, Louisiana offers a convenient location with a variety of amenities nearby. There are several pharmacies in close proximity, making it easy to access medications and healthcare services. Additionally, there is a selection of restaurants offering different dining options for you to enjoy. You will also find reputable physicians and hospitals within a short distance, ensuring quality medical care when needed. For leisure activities, there are theaters for entertainment and cafes for socializing with friends or enjoying a cup of coffee. The area is also near parks for outdoor recreational opportunities. Overall, this part of Metairie provides a well-rounded community that caters to both your practical needs and recreational interests.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Winn-Dixie (1.9 miles)
• Walgreens (2 miles)

Restaurants

• Drago's Seafood Restaurant (0.5 miles)
• Sonic Drive-In (1.3 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• Waffle House (2.7 miles)
• Cafe Navarre (3.2 miles)
• Sonic Drive-In (3.5 miles)
• Bakers Dozen Cafe (3.5 miles)

Physicians

• East Jefferson Family Practice (1.2 miles)
• Advanced Plastic Surgery (1.3 miles)
• Napoleon Pediatrics (1.3 miles)
• Diagnostic Imaging Services – Metairie Veterans (1.6 miles)
• East Jefferson General Hospital (1.6 miles)
• Lakeside Women's Specialty Center (1.6 miles)
• Koppel Dermatology (1.6 miles)

Theaters

• AMC Clearview Palace 12 (1.9 miles)
• AMC Elmwood Palace 2 (4.2 miles)

Cafes

• Cafe Du Monde (2.1 miles)
• Starbucks (2.7 miles)
• Corner Cafe (2.9 miles)
• Grounded Coffee Cafe (3.6 miles)
• Cafe Du Monde City Park (4 miles)
• Starbucks (6 miles)

Hospitals

• Tulane - Lakeside Hospital (2.3 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (3.3 miles)
• The Gayle and Tom Benson Cancer Center (3.6 miles)
• SE Louisiana Veterans Hospital (5.4 miles)

Parks

• New Orleans City Park (3.9 miles)
• Pig Newton Park (5.1 miles)

Transportation

• Ride Share Pick Up (6.1 miles)